Xenia Vanikaki

Senior Technical Consultant at Engage ESM
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Contact Information
us****@****om
(386) 825-5501
Location
UK

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Credentials

  • Service Now: Certified Implementation Specialist - Service Mapping
    ServiceNow
    Jan, 2023
    - Oct, 2024
  • ServiceNow: Flow Designer Micro-Certification
    ServiceNow
    Feb, 2022
    - Oct, 2024
  • ServiceNow: Certified Implementation Specialist - Discovery
    ServiceNow
    Jan, 2022
    - Oct, 2024
  • ServiceNow: Certified Implementation Specialist - Event Management
    ServiceNow
    Apr, 2021
    - Oct, 2024
  • ServiceNow: ITSM Professional Suite Certification
    ServiceNow
    Aug, 2020
    - Oct, 2024
  • ServiceNow: Automated Test Framework Micro-Certification
    ServiceNow
    Mar, 2020
    - Oct, 2024
  • ServiceNow: HR Professional Suite Certification
    ServiceNow
    Feb, 2020
    - Oct, 2024
  • ServiceNow: Predictive Intelligence Micro-Certification
    ServiceNow
    Feb, 2020
    - Oct, 2024
  • ServiceNow: Virtual Agent Micro-Certification
    ServiceNow
    Feb, 2020
    - Oct, 2024
  • ServiceNow: Certified Implementation Specialist – Human Resources
    ServiceNow
    Jan, 2020
    - Oct, 2024
  • ServiceNow: Agile and Test Management Implementation Micro-Certification
    ServiceNow
    Nov, 2019
    - Oct, 2024
  • ServiceNow: Certified Implementation Specialist - IT Service Management
    ServiceNow
    Jun, 2019
    - Oct, 2024
  • Professional Scrum Master I
    Scrum.org
    Mar, 2019
    - Oct, 2024
  • ServiceNow: Certified System Administrator
    ServiceNow
    Nov, 2018
    - Oct, 2024
  • ITIL Foundation Certificate in IT Service Management
    ITIL Certified
    Oct, 2018
    - Oct, 2024
  • Certificate of Proficiency in English
    University of Michigan
    Nov, 2010
    - Oct, 2024
  • Cambridge ESOL Level 1 Certificate in ESOL International
    University of Cambridge
    Jun, 2009
    - Oct, 2024
  • Edexcel Level 1 Certificate in ESOL International
    Edexcel & Pearson UK
    Dec, 2008
    - Oct, 2024
  • ECDL Core Certificate
    ECDL Foundation
    Apr, 2007
    - Oct, 2024
  • IELTS
    British Council
    Sep, 2012
    - Oct, 2024

Experience

    • United Kingdom
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • Senior Technical Consultant
      • Jan 2022 - Present

      Working directly with clients from various industries, focusing on the configuration, enhancement, implementation and integration of Enterprise Systems Management software and solutions provided by leading vendors in the industry.

    • Technical Consultant
      • Sep 2018 - Dec 2021

    • United States
    • Manufacturing
    • 700 & Above Employee
    • IT Business Analyst - Intern
      • Jul 2016 - Jul 2017

      My role as an IT Intern was mostly business focused and required a good understanding of core business and technical processes, as well as a deep interest in technological innovation. The position itself contained a few repeated activities such as: • Researching new resources and keeping contact with suppliers. • Assisting and leading various IT projects. • Working towards improving existing business processes or creating new ones if they do not already exist. • Helping with SharePoint administration. • Controlling equipment loans. • Keeping track of storage space on local drives and taking action when needed. In addition to the reoccurring activities above, the role was tailored to match my strengths/interests, maximising the positive impact I can have on the company as well as my skillset. For example, a lot of my work required me to embrace my creative side and technical skills such as: • Web design and development. • Marketing campaigns - promotional material. • User assistance and training. • Database troubleshooting.

    • United Kingdom
    • Utilities
    • 700 & Above Employee
    • Summer Intern - CNI Data Centre Programme
      • Jun 2015 - Sep 2015

      I experienced working in a fast paced office environment for the first time, delivering tasks outside of my area of expertise. I held my first meetings and developed confidence in communicating professionally. My largest contribution to the project was the creation of the "Hub", an organisational tool used by the CNI Data Centre team. I experienced working in a fast paced office environment for the first time, delivering tasks outside of my area of expertise. I held my first meetings and developed confidence in communicating professionally. My largest contribution to the project was the creation of the "Hub", an organisational tool used by the CNI Data Centre team.

  • Private Tutor
    • Kavala, Greece
    • English Teacher
      • Jun 2012 - Sep 2013

      Held private English lessons as a second language to two children (7 and 10 years old), while simultaneously preparing for my final exams. Held private English lessons as a second language to two children (7 and 10 years old), while simultaneously preparing for my final exams.

Education

  • Aston University
    Bachelor's degree, Computer Science
    2014 - 2018
  • Aston University
    Foundation degree, Engineering and Applied Science
    2013 - 2014
  • Γενικό Λύκειο Χρυσούπολης
    Apolytirion Lykiou / Απολυτήριο Λυκείου, General Studies
    2010 - 2013

Community

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