Xenia Vanikaki
Senior Technical Consultant at Engage ESM- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
Service Now: Certified Implementation Specialist - Service Mapping
ServiceNowJan, 2023- Oct, 2024 -
ServiceNow: Flow Designer Micro-Certification
ServiceNowFeb, 2022- Oct, 2024 -
ServiceNow: Certified Implementation Specialist - Discovery
ServiceNowJan, 2022- Oct, 2024 -
ServiceNow: Certified Implementation Specialist - Event Management
ServiceNowApr, 2021- Oct, 2024 -
ServiceNow: ITSM Professional Suite Certification
ServiceNowAug, 2020- Oct, 2024 -
ServiceNow: Automated Test Framework Micro-Certification
ServiceNowMar, 2020- Oct, 2024 -
ServiceNow: HR Professional Suite Certification
ServiceNowFeb, 2020- Oct, 2024 -
ServiceNow: Predictive Intelligence Micro-Certification
ServiceNowFeb, 2020- Oct, 2024 -
ServiceNow: Virtual Agent Micro-Certification
ServiceNowFeb, 2020- Oct, 2024 -
ServiceNow: Certified Implementation Specialist – Human Resources
ServiceNowJan, 2020- Oct, 2024 -
ServiceNow: Agile and Test Management Implementation Micro-Certification
ServiceNowNov, 2019- Oct, 2024 -
ServiceNow: Certified Implementation Specialist - IT Service Management
ServiceNowJun, 2019- Oct, 2024 -
Professional Scrum Master I
Scrum.orgMar, 2019- Oct, 2024 -
ServiceNow: Certified System Administrator
ServiceNowNov, 2018- Oct, 2024 -
ITIL Foundation Certificate in IT Service Management
ITIL CertifiedOct, 2018- Oct, 2024 -
Certificate of Proficiency in English
University of MichiganNov, 2010- Oct, 2024 -
Cambridge ESOL Level 1 Certificate in ESOL International
University of CambridgeJun, 2009- Oct, 2024 -
Edexcel Level 1 Certificate in ESOL International
Edexcel & Pearson UKDec, 2008- Oct, 2024 -
ECDL Core Certificate
ECDL FoundationApr, 2007- Oct, 2024 -
IELTS
British CouncilSep, 2012- Oct, 2024
Experience
-
Engage ESM, an Eviden Business
-
United Kingdom
-
IT Services and IT Consulting
-
200 - 300 Employee
-
Senior Technical Consultant
-
Jan 2022 - Present
Working directly with clients from various industries, focusing on the configuration, enhancement, implementation and integration of Enterprise Systems Management software and solutions provided by leading vendors in the industry.
-
-
Technical Consultant
-
Sep 2018 - Dec 2021
-
-
-
Mattel, Inc.
-
United States
-
Manufacturing
-
700 & Above Employee
-
IT Business Analyst - Intern
-
Jul 2016 - Jul 2017
My role as an IT Intern was mostly business focused and required a good understanding of core business and technical processes, as well as a deep interest in technological innovation. The position itself contained a few repeated activities such as: • Researching new resources and keeping contact with suppliers. • Assisting and leading various IT projects. • Working towards improving existing business processes or creating new ones if they do not already exist. • Helping with SharePoint administration. • Controlling equipment loans. • Keeping track of storage space on local drives and taking action when needed. In addition to the reoccurring activities above, the role was tailored to match my strengths/interests, maximising the positive impact I can have on the company as well as my skillset. For example, a lot of my work required me to embrace my creative side and technical skills such as: • Web design and development. • Marketing campaigns - promotional material. • User assistance and training. • Database troubleshooting.
-
-
-
National Grid
-
United Kingdom
-
Utilities
-
700 & Above Employee
-
Summer Intern - CNI Data Centre Programme
-
Jun 2015 - Sep 2015
I experienced working in a fast paced office environment for the first time, delivering tasks outside of my area of expertise. I held my first meetings and developed confidence in communicating professionally. My largest contribution to the project was the creation of the "Hub", an organisational tool used by the CNI Data Centre team. I experienced working in a fast paced office environment for the first time, delivering tasks outside of my area of expertise. I held my first meetings and developed confidence in communicating professionally. My largest contribution to the project was the creation of the "Hub", an organisational tool used by the CNI Data Centre team.
-
-
-
Private Tutor
-
Kavala, Greece
-
English Teacher
-
Jun 2012 - Sep 2013
Held private English lessons as a second language to two children (7 and 10 years old), while simultaneously preparing for my final exams. Held private English lessons as a second language to two children (7 and 10 years old), while simultaneously preparing for my final exams.
-
-
Education
-
Aston University
Bachelor's degree, Computer Science -
Aston University
Foundation degree, Engineering and Applied Science -
Γενικό Λύκειο Χρυσούπολης
Apolytirion Lykiou / Απολυτήριο Λυκείου, General Studies