Experience

Essex Partnership University NHS Foundation Trust

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Administrative Assistant

  • Dec 2022 - Present



SS&C Technologies

• United States
• Software Development
• 700 & Above Employee

• Platform Dealing Senior Associate

  • Mar 2018 - Oct 2022

  Sending correspondence confirmation to clients their ISA / Unit Trust Collections have been ceased by their bank. Sending correspondence confirmation to clients a direct debit collection has returned unpaid. Reversing payments and ISA / UT processing administrative tasks, cancelling direct debits and uploading new direct debits. Re-activating ISA / UT monthly contributions after a payment holiday. Quality checking administrative tasks completed by others Sending correspondence confirmation to clients their ISA / Unit Trust Collections have been ceased by their bank. Sending correspondence confirmation to clients a direct debit collection has returned unpaid. Reversing payments and ISA / UT processing administrative tasks, cancelling direct debits and uploading new direct debits. Re-activating ISA / UT monthly contributions after a payment holiday. Quality checking administrative tasks completed by others



First Data Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• POS Technical Support Agent

  • Nov 2017 - Mar 2018

  Providing 1st line technical support for Verifone and Ingenico Card Machine Terminals

• Senior Processing Specialist (Credit Underwriter)

  • May 2013 - Nov 2017

  Making lending decisions on credit cards for retail customers from the value of £250 - £1200 Viewing and assessing Detect cases using Experian Making outbound calls actioning Identity Theft Notice Of Corrections.



Barclays

• United Kingdom
• Financial Services
• 700 & Above Employee

• Credit Underwriter

  • Aug 2008 - Dec 2012

  Making lending decisions on overdrafts for retail customers up to £5000, loans and executive & premier overdrafts up to £25,000 Taking Telephone enquiries on student, graduate, retail and Premier / Executive application decisions made by Barclays. Making manual credit searches on both Equifax and Experian. Achieved 100% quality of lending decision making for a majority of months in the last year. Offered branch staff advice and alternative solutions and applying TCF on individual… Show more Making lending decisions on overdrafts for retail customers up to £5000, loans and executive & premier overdrafts up to £25,000 Taking Telephone enquiries on student, graduate, retail and Premier / Executive application decisions made by Barclays. Making manual credit searches on both Equifax and Experian. Achieved 100% quality of lending decision making for a majority of months in the last year. Offered branch staff advice and alternative solutions and applying TCF on individual cases where end customers wanted to consolidate other debts or debts already held by Barclays. Helping organise and participate in community events and fund-raising as part of a team.

• Premier Administration Assistant

  • Mar 2007 - Aug 2008

  Performing administration for overdrafts and loans sanctioned by Premier credit underwriters Drawing down and completing administration of new loans. Marking on and completing administration of new overdraft limits. Taking Telephone enquiries on upcoming and completed administration by branch staff. Writing confirmation letters for Overdrafts and Loans that have been actioned.



Groundwise Searches Limited

• Production Researcher

  • Nov 2007 - Dec 2007

  Setting up new research jobs. Compiling Reports of utilities in site areas. Contacting companies by letter and e-mail for information Taking companies and customers enquiries about their research by phone & e-mail. Taking customers enquiries about their research by phone & e-mail Setting up new research jobs. Compiling Reports of utilities in site areas. Contacting companies by letter and e-mail for information Taking companies and customers enquiries about their research by phone & e-mail. Taking customers enquiries about their research by phone & e-mail



THUS PLC

• Call Handler

  • Aug 2007 - Oct 2007

  Logging new faults into the STARS Remedy System Giving updates to customers on fault enquiries Sending notifications for critical and service managed faults Diagnosing problems and identifying solutions Escalating serious cases to relevant departments Contacting customers to confirm and clear service restored faults Logging new faults into the STARS Remedy System Giving updates to customers on fault enquiries Sending notifications for critical and service managed faults Diagnosing problems and identifying solutions Escalating serious cases to relevant departments Contacting customers to confirm and clear service restored faults



Toucan Telecommunications

• Internet Faults Agent

  • 2005 - 2005

  Taking first line provisioning customer enquiries by phone & e-mail Diagnosing problems and identifying solutions Call logging Escalating serious cases to relevant departments Taking Payments, Billing Enquiries & MAC Codes Taking first line provisioning customer enquiries by phone & e-mail Diagnosing problems and identifying solutions Call logging Escalating serious cases to relevant departments Taking Payments, Billing Enquiries & MAC Codes