Experience

Tempstay

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Creative Director

  • Mar 2021 - Present



Deloitte

• Business Consulting and Services
• 700 & Above Employee

• Senior Case Officer

  • May 2020 - Feb 2021



Equiniti

• United Kingdom
• Financial Services
• 700 & Above Employee

• Investigator

  • Apr 2018 - Dec 2019

• FOS Process Consultant

  • Feb 2018 - Apr 2018

  Provided FOS support on a consulted basis: - Consulted to identify and develop a review process for FOS complaints. I helped to create a streamlined process & guidance procedure, which was successfully rolled out to the complaint handling teams in house. - Led a small team of QA’s and coached them on FOS complaint handling procedures, helping to establish a proper working practice in line with FCA guidelines/ICOB.



Momenta Group Global

• United Kingdom
• Staffing and Recruiting
• 300 - 400 Employee

• Quality Assurance

  • Mar 2017 - Sep 2017



Financial Ombudsman Service

• United Kingdom
• Financial Services
• 700 & Above Employee

• Adjudicator

  • Sep 2015 - Sep 2016

  Managed and impartially resolved disputes between financial institutions and their customers on a case-by-case basis, and in line with FCA regulatory guidelines. Managed and impartially resolved disputes between financial institutions and their customers on a case-by-case basis, and in line with FCA regulatory guidelines.



Huntswood

• United Kingdom
• Financial Services
• 700 & Above Employee

• Subject Matter Expert/QA Support

  • Feb 2014 - Aug 2015

  Provided senior support to regulated Complaints Handlers on an LTSB PPI project, specialising in training & development. Provided senior support to regulated Complaints Handlers on an LTSB PPI project, specialising in training & development.



Be Wiser Insurance

• United Kingdom
• Insurance
• 1 - 100 Employee

• Senior Sales Consultant

  • May 2012 - Oct 2012



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Senior Sales Adviser/Assistant Manager

  • Sep 2010 - May 2012

  A target-driven and customer service orientated role, whereby proficiency was measured via performance KPI's and a Net Promoter Score. Initially a 4 week xmas temp contract, made permanent soon after joining due to my diligence. During my time with Vodafone, I quickly became the stores top-performing staff member, achieving outstanding sales figures each month. I would go on to end each month as the top-performing team member for 18 consecutive months before winning a Vodafone… Show more A target-driven and customer service orientated role, whereby proficiency was measured via performance KPI's and a Net Promoter Score. Initially a 4 week xmas temp contract, made permanent soon after joining due to my diligence. During my time with Vodafone, I quickly became the stores top-performing staff member, achieving outstanding sales figures each month. I would go on to end each month as the top-performing team member for 18 consecutive months before winning a Vodafone award for ‘Best Business Adviser, South West region’. The role included developing and progressing new leads as well as maintaining current business and client relationships, while maintaining a quality score of over 90%. Show less A target-driven and customer service orientated role, whereby proficiency was measured via performance KPI's and a Net Promoter Score. Initially a 4 week xmas temp contract, made permanent soon after joining due to my diligence. During my time with Vodafone, I quickly became the stores top-performing staff member, achieving outstanding sales figures each month. I would go on to end each month as the top-performing team member for 18 consecutive months before winning a Vodafone… Show more A target-driven and customer service orientated role, whereby proficiency was measured via performance KPI's and a Net Promoter Score. Initially a 4 week xmas temp contract, made permanent soon after joining due to my diligence. During my time with Vodafone, I quickly became the stores top-performing staff member, achieving outstanding sales figures each month. I would go on to end each month as the top-performing team member for 18 consecutive months before winning a Vodafone award for ‘Best Business Adviser, South West region’. The role included developing and progressing new leads as well as maintaining current business and client relationships, while maintaining a quality score of over 90%. Show less