Amanda Leibovich
Technical Support Writer at echo360 (formerly turning)- Claim this Profile
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Bio
Ken Helton
Amanda is "on-Point" as an office manager for me at HHGregg. She was always willing to do whatever it took to help our store run effectively and efficiently. He work contributed to the overall morale and attitude of the store, Amanda has an infectious smile and an attitude of a winner. She was my right hand in leading the support staff to the highest customer satisfaction scores in the region, as well as the lowest shrink numbers in the company. Without her leadership, attitude and vision Store #44 would not have been the market leader it was.
Donna McMullin
Mid-year, Amanda was asked to take on new responsibilities and report to a new manager to support a new corporate initiative. She willingly accepted this new role, and quickly learned new systems and technologies that were integral to the success of the project.
Ken Helton
Amanda is "on-Point" as an office manager for me at HHGregg. She was always willing to do whatever it took to help our store run effectively and efficiently. He work contributed to the overall morale and attitude of the store, Amanda has an infectious smile and an attitude of a winner. She was my right hand in leading the support staff to the highest customer satisfaction scores in the region, as well as the lowest shrink numbers in the company. Without her leadership, attitude and vision Store #44 would not have been the market leader it was.
Donna McMullin
Mid-year, Amanda was asked to take on new responsibilities and report to a new manager to support a new corporate initiative. She willingly accepted this new role, and quickly learned new systems and technologies that were integral to the success of the project.
Ken Helton
Amanda is "on-Point" as an office manager for me at HHGregg. She was always willing to do whatever it took to help our store run effectively and efficiently. He work contributed to the overall morale and attitude of the store, Amanda has an infectious smile and an attitude of a winner. She was my right hand in leading the support staff to the highest customer satisfaction scores in the region, as well as the lowest shrink numbers in the company. Without her leadership, attitude and vision Store #44 would not have been the market leader it was.
Donna McMullin
Mid-year, Amanda was asked to take on new responsibilities and report to a new manager to support a new corporate initiative. She willingly accepted this new role, and quickly learned new systems and technologies that were integral to the success of the project.
Ken Helton
Amanda is "on-Point" as an office manager for me at HHGregg. She was always willing to do whatever it took to help our store run effectively and efficiently. He work contributed to the overall morale and attitude of the store, Amanda has an infectious smile and an attitude of a winner. She was my right hand in leading the support staff to the highest customer satisfaction scores in the region, as well as the lowest shrink numbers in the company. Without her leadership, attitude and vision Store #44 would not have been the market leader it was.
Donna McMullin
Mid-year, Amanda was asked to take on new responsibilities and report to a new manager to support a new corporate initiative. She willingly accepted this new role, and quickly learned new systems and technologies that were integral to the success of the project.
Experience
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echo360 (formerly turning)
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United States
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Software Development
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1 - 100 Employee
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Technical Support Writer
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Aug 2022 - Present
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Project Manager
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Aug 2013 - Aug 2022
• Achieved on time and on budget delivery of all assignments with a strong focus on quality• Attained proficiency in software applications to consistently and correctly perform assignments• Performed other related duties as assigned to meet the ongoing needs of the organization• Created and monitored project schedules in order to achieve target deliverables• Assembled, trained and managed a team of external resources for assigned project(s)• Processed invoices• Developed and maintained project-related process documents• Assessed and identified areas to streamline processes for enhanced productivity• Proactively communicated project status with team members and manager• Created and executed test cases for software releases• Researched education-related topics, competitive products, and potential partners; applied relevant data on assigned projects• Collaborated with other internal departments to fulfill cross-functional project initiatives• Served as sales and customer support; provided technical support• Supervised a two million dollar content project• Conducted quality control in accordance with company procedures• Maintained a database of over 15,600 assessment questions• Managed a web-based application, including uploading data and managing permissions
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EInstruction
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IT Services and IT Consulting
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Project Manager
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May 2010 - Aug 2013
(Acquired by Turning Technologies)• Achieved on time and on budget delivery of all assignments with a strong focus on quality• Assembled, trained and managed a team of external resources for assigned project(s)• Processed invoices• Developed and maintained project-related process documents• Assessed and identified areas to streamline processes for enhanced productivity• Responded to customer inquiries and provided technical support • Conducted quality control in accordance with company procedures• Established project schedules• Attained proficiency in software applications to consistently and correctly perform assignments• Interfaced with internal partners in QA, Product Management, IT, and Tech Support• Maintained a database of over 15,600 assessment questions
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Assisstant Project Manager
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Dec 2006 - May 2010
• Delivered all assignments on time, on budget, and with strong focus on quality• Managed a web-based application, including uploading data, maintaining customer points, and providing Tier 2 technical support• Ensured that all project-related documents were produced in a timely fashion, kept up to date and were made accessible to the team• Successfully used software applications to consistently perform assignments• Constantly assessed the project method and proposed improvements to working practices• Maintained a database of over 14,000 assessment questions• Conducted quality control in accordance with company procedures
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Central Light
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Wholesale Building Materials
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1 - 100 Employee
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Receptionist
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Jun 2006 - Dec 2006
• Designed a coupon book to be passed out at the ATP (Association of Tennis Professionals)• Created picture books for customers with their lighting purchases• Greeted walk-ins, answered incoming phone calls, performed order entry and lookup, and assisted in inventory maintenance• Assisted Accounts Payable, Accounts Receivable, Commercial Sales, Delivery, and Purchasing in daily duties • Designed a coupon book to be passed out at the ATP (Association of Tennis Professionals)• Created picture books for customers with their lighting purchases• Greeted walk-ins, answered incoming phone calls, performed order entry and lookup, and assisted in inventory maintenance• Assisted Accounts Payable, Accounts Receivable, Commercial Sales, Delivery, and Purchasing in daily duties
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hhgregg
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United States
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Retail
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700 & Above Employee
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Office Manager
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Feb 2002 - Jun 2006
• Consecutively earned 100% marks in customer service ratings • Attained “go to” status for sales representatives and managers• Interfaced with internal partners in Auditing, IT, Human Resources, and Delivery• Assisted customers with grievances, inquiries, billing questions, payment extensions and service requests • Repaired customer trust, located resources for problem resolution and designed best-option solutions• Answered multi-line telephone, routed calls, and took accurate messages• Trained Customer Service Representative new hires
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Manager
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1998 - 2002
• Supervised 80 employees; including vendors, food preparers, and cashiers• Facilitated and developed new hire training• Completed manager related tasks for scheduling, hiring, termination, and development• Maintained inventory control, accurate money management, and proper safety techniques • Supervised 80 employees; including vendors, food preparers, and cashiers• Facilitated and developed new hire training• Completed manager related tasks for scheduling, hiring, termination, and development• Maintained inventory control, accurate money management, and proper safety techniques
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Community
