Faculty - School of Tourism Management, School of Business

• Aug 2010 - Present

As a Faculty member in the School of Tourism Management - Designed, developed and implemented post-secondary curriculum for six courses, both in the lower and upper level, using a variety of educational technologies and teaching and learning strategies. Courses include: Research Methods and Applications in Tourism, Tourism Marketing, Special Events as Tourism Generators, Strategic Management in Tourism, Conference Services and Service Management in Tourism. Also co-instructed 4th year thesis course. Instructor, Co-op ProgramManaged co-op site visits, mentoring and coaching students Program AssessmentCapilano University's accreditation effort required all programs to develop and implement program assessment plans. Worked with six Tourism and Outdoor Recreation Program convenors to facilitate the implementation of the first assessment plans and undertake the assessments for the Scuba, Mountain Bike, Tourism Management Diploma, Tourism Management Degree, Outdoor Recreation Management Diploma and Tourism Management for International Students; prepared program assessment reportsStrategic PlanDeveloped and executed a stakeholder-focused strategic planning process for the Faculty of Tourism and Outdoor Recreation Management to create a 3-year Strategic Plan.

Teaching and Learning Faculty Associate

• Aug 2020 - Jul 2022

Based in the Centre for Teaching Excellence, developed and delivered workshops and resources for pivoting to remote learning. Including:Teaching with MS Teams - a four-part instructional workshop series taking a faculty member from making a decision on whether or not to use MS Teams for synchronous classes to setting up their course MS Teams to managing the MS Teams learning environment, making the class accessible in Teams and building an engaged community in Teams and collegial practice sessions. https://padlet.com/rija6drtie/r5vqzvcb8xnjpjwuTeaching with eLearn (Moodle) - a comprehensive instructional workshop series providing tools and and resources in eLearn (Moodle) for leveraging the Learning Management System for Instruction, Assessment and Learning Environment, e.g. using the H5P, Glossary, Wiki, Lesson activities for engaged learning; managing group work using Choice, Wiki, Chat and Workshop activities.Lead the Turnitin Orientation and Training for faculty members - including an Intro to Turnitin session for departments and deans, an Implementation Workshop for faculty users, informational website page, video tutorials and in-class student orientation lesson plan. https://cte.capilanou.ca/teach/academic-integrity/turnitin/Adaptation of existing academic integrity content to interactive learning module in eLearn (Moodle), including Badge

Consultant

• Jul 2012 - Present

Focus Forward CI Working with the VE Alliance, providing project management support for a regional economic development strategic planning initiative in Central Illinois http://www.focusforwardci.com/ SeVEDS Working with the VE Alliance, provided project management support for the development of a Comprehensive Economic Development Strategy (CEDS) for Southeastern Vermont http://seveds.com/seveds-publishes-draft-of-new-economic-development-strategic-plan-for-windham-county/ VE Alliance Coordinated significant website update and revision.

Director Strategic & Tourism Development

• Apr 2007 - Sep 2010

Director Strategic & Tourism Development Manager, Strategic Planning Project Manager, Strategic Planning Worked on transportation and tourism-related projects in the areas of situational and strategic assessment, analysis, and planning, with primary responsibility for the project production cycle. Director Strategic & Tourism Development Manager, Strategic Planning Project Manager, Strategic Planning Worked on transportation and tourism-related projects in the areas of situational and strategic assessment, analysis, and planning, with primary responsibility for the project production cycle.

Marketing Consultant (Internship)

• Jun 2006 - Aug 2006

Undertook an analysis of current functions, including process maps, budget implications, service delivery Identified roles and responsibilities (who does what and why) Identified and communicated the needs and wants of internal customers (shared services model) Provided recommendations for service improvements, operational effectiveness, product development, etc. Undertook an analysis of current functions, including process maps, budget implications, service delivery Identified roles and responsibilities (who does what and why) Identified and communicated the needs and wants of internal customers (shared services model) Provided recommendations for service improvements, operational effectiveness, product development, etc.

Executive Director

• Apr 2002 - Jun 2005

Developed and implemented the organization’s strategic plan for the sustainable development of the yacht services industry and managed the association’s day-day operations. Website development and management Market plan development and execution Public relations - raising Trinidad and Tobago's profile as a yachting destination, regionally and internationally Chaired the Yachting Industry Team of The Prime Minister’s Standing Committee on Business Development to develop the National Yachting Industry Strategic Plan Member of Tourism Sub-committee, for the National Vision 2020 Development Plan Coordinated local yachting industry's hurricane relief efforts for Grenada Conducted market research (survey and focus group) for the yachting sector Planned and executed industry special events Secured funding for and coordinated an €80,000 European Union-funded project to establish a regional Caribbean Marine Trades Association Developed and implemented a water taxi service (including vessel construction) Developed and implemented a moorings rental program

Project Consultant

• 2004 - 2004

Conducted a groundbreaking study on yachting tourism for the Government of Dominica as a member of a 3-person team, examining and evaluating current activity and developing a comprehensive package of recommendations for enhancing the yachting sector. Developed a marine tourism policy for the Government of St. Vincent and the Grenadines as a member of a 3-person team, encompassing government’s policy on yachting, dive, sports-fishing and whale-watching tourism. Conducted a groundbreaking study on yachting tourism for the Government of Dominica as a member of a 3-person team, examining and evaluating current activity and developing a comprehensive package of recommendations for enhancing the yachting sector. Developed a marine tourism policy for the Government of St. Vincent and the Grenadines as a member of a 3-person team, encompassing government’s policy on yachting, dive, sports-fishing and whale-watching tourism.

Instructor

• Sep 2003 - Dec 2003

Instructed meetings and event management course Instructed meetings and event management course

District Manager

• Apr 1999 - Mar 2002

Managed all station activities including sales, operations, government relations, emergency response, etc.Improved Team Grenada’s operational performance by 20% to be awarded Most Improved Station 2002 within the global networkDeveloped the station’s Business Continuity Plan

Customer Service Manager

• Oct 1995 - Mar 1999

Managed airport operations for 4x weekly 747 service for airline’s Eastern Caribbean hub, including oversight of 15-member ground-handling team and emergency preparedness.Developed the Station Local Procedures Manual, which included processes related to business continuity, handling of delays, training records and safety audits.Developed the airline’s first Station Hurricane Procedures Manual for deployment to 18 stations under annual risk of disruption by severe weather disturbance – improved station recovery time, streamlined customer response and reduced costs related to schedule disruption.

Project Analyst

• 1995 - 1995