Experience

eShipper+

• Canada
• Warehousing and Storage
• 1 - 100 Employee

• Customer Success Manager

  • Apr 2023 - Present



BridgeForce Financial Inc.

• Canada
• Insurance
• 1 - 100 Employee

• Contracting admin

  • Mar 2022 - Present

  Onboarding the brokers on APEXA platform and helping them with contract requests. Using databases like APEXA, Wealth Serv to submit contracts to all insurance companies for brokers and making sure everything is up to date. Assisting brokers with their license sponsorship and license and E&O certificate renewals. Maintaining confidentiality for broker's personal and sensitive information and screening the contract applications and broker profiles to ensure accuracy. Following up with the carriers from time to time for the contracts. Working with the carriers to ensure timely completion of contracts. Show less



Bmo Bank of Montreal

• Marketing Services
• 400 - 500 Employee

• Customer Support Specialist

  • Jan 2021 - Mar 2022

  Handle an average of 75-100 inbound calls daily in a high-volume, fast-paced environment. • Answer questions, process transactions, recommend products and provide advice to customers over the phone. • Have meaningful conversations with customers to understand their needs and offer the right products/services to meet the. • Quickly identify and solve problems on the spot to address account inquiries while providing technical and troubleshooting support. Handle an average of 75-100 inbound calls daily in a high-volume, fast-paced environment. • Answer questions, process transactions, recommend products and provide advice to customers over the phone. • Have meaningful conversations with customers to understand their needs and offer the right products/services to meet the. • Quickly identify and solve problems on the spot to address account inquiries while providing technical and troubleshooting support.



Walmart

• United States
• Retail
• 700 & Above Employee

• Customer Service Representative Team Lead

  • Nov 2019 - Jan 2021

  Maintaining a positive, empathetic, and professional attitude toward customers always. • Responding promptly to customer inquiries. • Communicating with customers through various channels. • Acknowledging and resolving customer complaints. • Processing orders, forms, applications, and requests. • Keeping records of customer interactions, transactions, comments, and complaints. • Communicating and coordinating with colleagues as necessary. • Providing feedback on the efficiency of the customer service process. Show less



Sir Sandford Fleming College of Applied Arts & Technology Archives

• Canada
• Higher Education

• Administrative Assistant

  • Oct 2019 - Apr 2020

  • Answer phone calls, scheduled meetings, and support visitors• Exhibit polite and professional communication via phone, e-mail and mails• Provide information by answering questions and requests.• Ordered office supplies• Kept track of all incoming and outgoing mail• Disseminated inquiries to appropriate departments• Assisted with data entry • Answer phone calls, scheduled meetings, and support visitors• Exhibit polite and professional communication via phone, e-mail and mails• Provide information by answering questions and requests.• Ordered office supplies• Kept track of all incoming and outgoing mail• Disseminated inquiries to appropriate departments• Assisted with data entry