Randy Fiorito
Partner Relations at Rewards21- Claim this Profile
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English -
Topline Score
Bio
Vince Carone
I worked with Randy over the past 13+ years at Restaurant.Com and watched him create, develop, and implement many revenue driving ideas, processes, and departments over the years. Most recently Randy managed our Inside Sales team of up to 60+ representatives. Randy was one of my direct reports, but I ended up learning a lot from him in the way of balancing both what is fair for the team and what is fair for the company. Randy has a rare ability to separate emotion from logic when it comes to making decisions and this allowed our team to grow to new heights. Shortly after taking over the inside sales team Randy was asked to make a 20% reduction in headcount but managed to increase sales by 15% by implementing a strategic plan that held the sales reps accountable and rewarded them accordingly. Randy's ability to deal with ambiguity is one of his biggest strengths and there was never a time where he took a "that's not my job" attitude. I got 110% each and every day from him and he was instrumental in allowing us to grow into different avenues and launch new divisions of the company. His plethora of management and retention experience is a must-have when looking for leadership and I would certainly welcome the opportunity to work with him again.
Robert Eback
I worked on Randy's team in Partner Relations. He provided feedback on how to better perform my job and taught me how to think about issues in a way that allowed me to discover the best solutions to issues and provided me mental models that I utilized as I progressed in my tenure at Restaurant.com. He involved the whole team in developing useful materials to support our roles in the company and distilled our input into efficient support pieces. He consistently proved he was not only able to manage, but develop, talented team players.
Vince Carone
I worked with Randy over the past 13+ years at Restaurant.Com and watched him create, develop, and implement many revenue driving ideas, processes, and departments over the years. Most recently Randy managed our Inside Sales team of up to 60+ representatives. Randy was one of my direct reports, but I ended up learning a lot from him in the way of balancing both what is fair for the team and what is fair for the company. Randy has a rare ability to separate emotion from logic when it comes to making decisions and this allowed our team to grow to new heights. Shortly after taking over the inside sales team Randy was asked to make a 20% reduction in headcount but managed to increase sales by 15% by implementing a strategic plan that held the sales reps accountable and rewarded them accordingly. Randy's ability to deal with ambiguity is one of his biggest strengths and there was never a time where he took a "that's not my job" attitude. I got 110% each and every day from him and he was instrumental in allowing us to grow into different avenues and launch new divisions of the company. His plethora of management and retention experience is a must-have when looking for leadership and I would certainly welcome the opportunity to work with him again.
Robert Eback
I worked on Randy's team in Partner Relations. He provided feedback on how to better perform my job and taught me how to think about issues in a way that allowed me to discover the best solutions to issues and provided me mental models that I utilized as I progressed in my tenure at Restaurant.com. He involved the whole team in developing useful materials to support our roles in the company and distilled our input into efficient support pieces. He consistently proved he was not only able to manage, but develop, talented team players.
Vince Carone
I worked with Randy over the past 13+ years at Restaurant.Com and watched him create, develop, and implement many revenue driving ideas, processes, and departments over the years. Most recently Randy managed our Inside Sales team of up to 60+ representatives. Randy was one of my direct reports, but I ended up learning a lot from him in the way of balancing both what is fair for the team and what is fair for the company. Randy has a rare ability to separate emotion from logic when it comes to making decisions and this allowed our team to grow to new heights. Shortly after taking over the inside sales team Randy was asked to make a 20% reduction in headcount but managed to increase sales by 15% by implementing a strategic plan that held the sales reps accountable and rewarded them accordingly. Randy's ability to deal with ambiguity is one of his biggest strengths and there was never a time where he took a "that's not my job" attitude. I got 110% each and every day from him and he was instrumental in allowing us to grow into different avenues and launch new divisions of the company. His plethora of management and retention experience is a must-have when looking for leadership and I would certainly welcome the opportunity to work with him again.
Robert Eback
I worked on Randy's team in Partner Relations. He provided feedback on how to better perform my job and taught me how to think about issues in a way that allowed me to discover the best solutions to issues and provided me mental models that I utilized as I progressed in my tenure at Restaurant.com. He involved the whole team in developing useful materials to support our roles in the company and distilled our input into efficient support pieces. He consistently proved he was not only able to manage, but develop, talented team players.
Vince Carone
I worked with Randy over the past 13+ years at Restaurant.Com and watched him create, develop, and implement many revenue driving ideas, processes, and departments over the years. Most recently Randy managed our Inside Sales team of up to 60+ representatives. Randy was one of my direct reports, but I ended up learning a lot from him in the way of balancing both what is fair for the team and what is fair for the company. Randy has a rare ability to separate emotion from logic when it comes to making decisions and this allowed our team to grow to new heights. Shortly after taking over the inside sales team Randy was asked to make a 20% reduction in headcount but managed to increase sales by 15% by implementing a strategic plan that held the sales reps accountable and rewarded them accordingly. Randy's ability to deal with ambiguity is one of his biggest strengths and there was never a time where he took a "that's not my job" attitude. I got 110% each and every day from him and he was instrumental in allowing us to grow into different avenues and launch new divisions of the company. His plethora of management and retention experience is a must-have when looking for leadership and I would certainly welcome the opportunity to work with him again.
Robert Eback
I worked on Randy's team in Partner Relations. He provided feedback on how to better perform my job and taught me how to think about issues in a way that allowed me to discover the best solutions to issues and provided me mental models that I utilized as I progressed in my tenure at Restaurant.com. He involved the whole team in developing useful materials to support our roles in the company and distilled our input into efficient support pieces. He consistently proved he was not only able to manage, but develop, talented team players.
Credentials
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ASE Certification
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Experience
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Rewards21
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United States
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Technology, Information and Internet
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1 - 100 Employee
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Partner Relations
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May 2018 - Present
This tech-enabled company provides cash back to consumers on their purchases at over 2,000 restaurants and retailers across the United States. Please visit us at butterflysaves.com. This tech-enabled company provides cash back to consumers on their purchases at over 2,000 restaurants and retailers across the United States. Please visit us at butterflysaves.com.
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Restaurant.com
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United States
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Restaurants
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700 & Above Employee
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Director of Inside Sales
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Jun 2003 - Jan 2018
MANAGER OF SALES OPERATIONS, 2012-2014 MANAGER OF PARTNER RELATIONS, 2007-2012 MANAGER OF TAKEOUT & DELIVERY PROGRAM, 2006-2007 PARTNER SUPPORT REPRESENTATIVE, 2003-2006 Direct responsibility for the retention of existing clients, recruiting, training, evaluating and retaining quality staff members, delivery of quality client support services and overall client satisfaction. Manage, coach, and mentor staff with the ability to multi-task and organize workflow to produce detailed work in a fast paced environment. • Lead an inside sales and retention team of 35+ responsible for over $10M in annual revenue. • Oversee a group of outsourced call centers responsible for 40% of acquisitions. -Resulting in a 20% reduction of cost. • Increased sales by 12% while reducing the budget by 21% through the implementation of new processes and training metrics such as: -Launched internal LMS -Implemented Salesforce.com as CRM -KPI’s (Call Volume, Presentations, Conversation Time) -Weekly Accountability Meetings • Launched five new divisions within the company resulting in over 5000 new partnerships and $1.5M in additional revenue. • Led team to 80% retention rate, resulting in $6M-$8M in yearly revenue. • Reached over 100% of quota for five straight years. • Top Achiever’s incentive winner – 2004, 2007, 2008, 2009, 2010. • Received the 2013 Diamond Award for outstanding leadership within my department. • Achieved the corporate 6th Man Award in 2013 acknowledged by C-level staff for outstanding performance, teamwork, and leadership within the organization.
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American Tower
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United States
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Telecommunications
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700 & Above Employee
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File Clerk
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Sep 2001 - Jul 2002
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Winterset Construction
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Chicago, IL
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Laborer
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Jun 2000 - Jun 2001
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Education
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Universal Technical Institute of Illinois Inc
Certification, Automobile/Automotive Mechanics Technology/Technician -
Elk Grove High School