Amber F.
IT Trainer Consultant at Central Peninsula Hospital- Claim this Profile
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Bio
Credentials
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Learning Outlook 2016
LinkedInFeb, 2021- Oct, 2024 -
Sales Prospecting
LinkedInFeb, 2021- Oct, 2024 -
Building Your Technology Skills
LinkedInJan, 2021- Oct, 2024 -
Business Process Improvement
LinkedInJan, 2021- Oct, 2024 -
Operational Excellence Foundations
LinkedInJan, 2021- Oct, 2024 -
Process Improvement Foundations
LinkedInJan, 2021- Oct, 2024 -
Administrative Professional Tips
LinkedInDec, 2020- Oct, 2024 -
Business Analysis Foundations: Business Process Modeling
LinkedInDec, 2020- Oct, 2024 -
Sales: Closing Strategies
LinkedInDec, 2020- Oct, 2024 -
Executive Presence on Video Conference Calls
LinkedInNov, 2020- Oct, 2024
Experience
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Central Peninsula Hospital
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United States
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Hospitals and Health Care
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200 - 300 Employee
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IT Trainer Consultant
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Dec 2022 - Present
Conduct IT skills gap and assessments Generate role-specific training on tools and programs Schedule in-house educational sessions using e-learning platforms Evaluate the effectiveness of each educational session Research reviewed and recommend learning systems Created web-based learning platforms and applied modern educational techniques Design technical manuals using simple language Maintain updated records of training curriculum and materials Train new employees on proper use of hardware and software Review company policies on computer use and cyber security Attended weekly meetings with the Director and Manager to review consider training paths Show less
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PROVIDENCE ST. JOSEPH HEALTH FOUNDATION
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United States
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Civic and Social Organizations
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1 - 100 Employee
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IS CONSULTANT PSJH
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May 2022 - Oct 2022
Created and led diverse training programs to Providence Care Givers for cross platform devices Adhere to all healthcare policies, procedures, and government regulations Served as a lead point of contact for Providence and its CGs to build custom trainings and quality service Provided weekly tips to leadership in unique ways to get its CGs comfortable with Microsoft Enterprise Handled general complaints and challenging situations during daily trainings while maintaining a positive attitude and staying on topic. Tracking and closing CRM tickets by preforming remote troubleshooting through pertinent questions to determine best solutions and or trainings for CGs Capturing daily reports of attendees to determine the value of the training courses Produced and edit educational videos for project-based curriculum Assembled in weekly communications to Providence CGs nationwide on educational events Show less
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My Day Counts
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United States
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Individual and Family Services
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1 - 100 Employee
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RESOURCE LEADER CORDINATOR
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Apr 2021 - May 2022
Creating daily and weekly schedules for attendees to maximize time management and minimize down time Orchestrating monthly program calendars to keep the department organized Leading the logistical planning and implementing of daily, weekly, monthly, and long- term schedules Developed and instructed curriculum to people with intellectual and developmental disabilities Ensure work training and documentation is done in a professional and timely manner Sustaining and handling highly confidential information while staying up to date on all required documentation; ensuring the documentation meets the standards of funding agents, accreditation entities, department, and My Day Counts. Maintain a safe environment and practice safety measures in all facility areas and accurately report any accidents to the Safety Officer Inform and assist Program Director with daily duties Work with the CEO and VP monthly to assist in one-off project requests Preserve positive relations with all stakeholders while professionally representing My Day Counts Support, understand, improve, train, and encourage the goals for each individual Provide customized support and training that promotes the retention of the participant’s competitive employment placement Organize and facilitate community excursions Monitor participant’s work performance and provide constructive feedback and prompts when needed Accurately track and record participants behaviors using a case management software Transport participants to and from destinations and arriving at destinations on schedule Kept mileage records and repair records up to date Show less
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Microsoft
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United States
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Software Development
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200 - 300 Employee
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Software Trainer and Community Outreach
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Mar 2020 - Jul 2021
Extensive knowledge in Microsoft software and products.Experienced in hardware and software implementation for our clients by offering a variety of methods including onsite and virtual trainings for SMBs to Corporations.Providing technical assistance and support through troubleshooting for clients having technical issues and provide them solutions.Collect and archive data on training materials, information, quality assurance, product manuals, and more.Cultivating a positive working relationship with clients and co-workers in the workplace and online. Following up with clients to ensure that they are informed about future products and events.Coordinate with new clients to provide effective training and to maximize their use of product suite which includes web portals and smartphone applications. Created micro trainings for the team when other trainings were not effective to provide a better solution for the customer.Comfortable working with and training all types of clients from small business to large corporations and public schools to special needs. Show less
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Community Development and Technician Assistant
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Oct 2013 - Mar 2020
Organize community outreach in store events, that allows full demonstration of products to those who might not have access to our products.Assisted Community Development Specialist and Gaming Expert regularly to help create and promote events, prepare for camps, and provide support for other special events on and offsite. Offered technical assistance and support for customers and provided feed back to our Help Desk. Provide our Business customers with solutions tailored to their needs along with deploying trainings to their business and their employees.Specializing in the 3D printing, HTC Vive, Oculus Rift, Windows Mixed Reality, and Holo Lens, which are the leading products of the VR/AR market.Helping to maintain up to 1.5 million dollars of inventory on a weekly basis. Ensuring that all products are available and in great condition, which will allow our guest to have an enjoyable experience. Relaying information to our visual team about how the store looks during operation and if the guest were not responding well to sales tactics, this would relay to corporate in hopes for a new sales plan.Train coworkers for upcoming events to ensure a successful event and offer the excellent experience.Extensive knowledge and training on all Microsoft products and software that are shared with our customers daily through personal trainings. Providing multitude of personal in store demos to increase Microsoft fan base with our guest.Preform weekly managerial tasks from employee management to ordering supplies. Offered daily Microsoft software trainings to schools, youth groups and special needs organizations to set them up for success Show less
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Glitch
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Georgia
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Entertainment Providers
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Costume Designer Consultant
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Sep 2017 - Dec 2018
Worked with the CEO and Director to understand the story and history of the world they were looking to present. Analyzed and presented different military and restaurant uniform styles for the desired look, feel, and functionality for their project. Daily meetings with the project designers to go through changes and approvals of the designs. Created a vast variety of designs to complete a desired look for the client. Completed a design board with color and fabric swatches to present a visual story for the uniforms. Show less
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Jamba Juice
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United States
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Restaurants
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Shift Lead
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Jan 2011 - Apr 2014
Knowing the quality of the products, how they are made, taste, and what is best for the customers while sharing that information with the rest of the team to ensure the customers satisfaction and experience. Minimize product waste by company standers along with store standers with training, alongside consulting with employees. Ensured that all employees were up to date with trainings. Which included food and safety guidelines, understanding of all recipes, register formats and cash handling. Knowing up to date register formats and our cataloging system. Creating a store floor plan on the biweekly basis allowing creative organizing of new and older products to help increase sales. Collaborated with management team in ordering product and keeping up with inventory to ensure we never always had stock and had the freshest of ingredients with minimal waste. Show less
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The Aquabats Supershow
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United States
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Entertainment Providers
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1 - 100 Employee
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Art Department
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Oct 2011 - Jun 2012
Joined the team to work of two of their shows Aquabats Super Show and Yo Gabba Gabba Supported Art Department and Director in day-to-day projects and tasks. Provided effective ways to keep a simpler budget and reports for assigned projects. Assisted in props, wardrobe, SPFX, miniature sets, set design, set up, and striking daily to ensure projects were progressing on time and within budget. Established and managed extras for multiple episodes. Created an extensive inventory list for the warehoused props, sets, and costumes. Took the role as Art Director on 2 of the commercials used in the show Show less
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Blockbuster
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United States
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Retail
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700 & Above Employee
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Shift Manager
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Jul 2004 - May 2012
Collaborating with the Store Manager and Management Team to create strategic plans to enhance guest satisfaction. Use of sales register and cataloging system. Increase sales through use of creative promotional materials, created weekly promotional events with staff to fit a certain release of movies and games. Responsible for ordering movies, snacks, and refreshments to ensure high customer satisfaction and ROI while saving the company thousands of dollars on merchandise and movies by analyzing the data. Restocking of product. Organizing product to increase and maximize sales potential. Gather, analyze, and report daily/weekly/monthly guest satisfaction and service statistics. Daily inventory tracking to prevent loss of product and ensure we have minimal profit loss at the end of each quarter. Trained new employees to understand company guidelines and use their maximum potential to maintain sales goals. Instrumental in improving customer-satisfaction ratings through suggestion, development, and implementation. Show less
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SRP Media
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France
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Advertising Services
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1 - 100 Employee
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Office Assistant
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2007 - 2009
Assisting with scheduling of agency clients, filing, typing and general office duties. Proficient in use of Microsoft Office Managing extremely time sensitive deadlines as agency handles large number of high-profile clients and if a deadline is missed by even seconds a lot of expense can be occurred by the agency. Attending meetings and events on the company’s behalf when staff were unable to attend and then relaying details of said meetings and events accurately to the team at SRP. Representing SRP MEDIA in the best manner possible Show less
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Education
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2008 - 2012
Orange Coast College
Film Certificate, Cinematography and Film/Video Production -
2004 - 2008
Orange Coast College
Associate of Arts - AA
Community
