Frederick Santa Ana
Information Technology Lead at Noble Network of Charter Schools- Claim this Profile
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Topline Score
Bio
Credentials
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Phase One Certified Professional (POCP)
Phase One
Experience
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Noble Schools
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United States
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Primary and Secondary Education
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700 & Above Employee
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Information Technology Lead
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Mar 2020 - Present
•Provide local on-site and remote technical support to all Noble staff & students •Triage support request through SolarWinds Web Help Desk ensuring SLAs are met •Monitor, prioritize, and respond to user requests and incidents •Install, configure, inventory, and deploy thousands of devices. Cellphones, IP phones, HP/Apple laptops, Chromebooks, Printers, Copiers, Radios, TVs, and network devices. •Google Workspace Admin; managing accounts for staff and students, OU, group, Chromebook asset management, and app review/push •Asset management of staff and student app & device inventory, Windows/Mac laptops, Chromebooks •Create technical and how-to documentation, internal KBs, and SOPs maintained organized and accurate data on all support policies, procedures, and guidelines with ITGlue •Ensure accurate and timely submission of all deliverables and metrics •Manage, plan, schedule, and implement IT projects while monitoring progress to timelines and budgets. •Proactively maintain/facilitate campus technical resources for optimal staff and student productivity. •Management of Noble’s support request process and ensuring accurate recordkeeping in accordance with charter, local, state, and federal regulations. Show less
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SGK
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United States
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Advertising Services
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700 & Above Employee
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Senior Photographer
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Oct 2018 - Nov 2019
•Performed off-figure photography: Coleman outdoor equipment, Kellogg’s food, Sallie’s beautyproducts, Contigo•Handled and supervised all lighting and camera equipment during the session•Implemented improved content to the style guide/lighting diagram based on collaborative efforts withfreelancers•Performed the additional role of production coordinator such as editing and delivery of final images•Documented and created style guide/lighting diagram and rules to maintain productivity andreproducibility•Trained colleagues on accurate style guide utilization leading to the appropriate deployment ofspecialized personnel Show less
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Studio Photographer
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Jul 2014 - Sep 2018
•Performed off-figure photography; apparel, laydowns, mannequins, bags, footwear, and tabletopproducts from brands such as Nike, Fjallraven, Oakley, Under Armour, Keurig•Shot daily high-volume retail (i.e. >250 shots/day) and advertising schedule for project/campaign•Elevated brands by tailoring style guides beyond and with the agreement of the client’s vision•Exercised expert knowledge on Capture One Pro for automated software workflow improvements thatenabled easy retrieval after systematic asset storage to the server (e.g. scripts for Workhorse) Show less
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Schawk!
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United States
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Advertising Services
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300 - 400 Employee
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Digital Technician
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Nov 2012 - Jul 2014
•Phase One Certified Professional (POCP) •File management and structure, ensuring images are sent to proper teams and client •Responsible for critical forms of media and storage trusted to provide files secured on servers and transfers •Performed root cause analysis on complex peripheral issues and generated support documents to facilitate problem identification and standardize resolutions •Phase One Certified Professional (POCP) •File management and structure, ensuring images are sent to proper teams and client •Responsible for critical forms of media and storage trusted to provide files secured on servers and transfers •Performed root cause analysis on complex peripheral issues and generated support documents to facilitate problem identification and standardize resolutions
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Education
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2006 - 2009
Columbia College Chicago
Bachelor of Fine Arts (B.F.A.), Photography
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