Experience

Fiverr US

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Virtual Assistant

  • Sep 2018 - Present

  Providing top-class virtual services in various areas such as but not limited to data entry, social media management, transcription, web research, and phone call services. My aim is to over-deliver and exceed my clients' expectations. Providing top-class virtual services in various areas such as but not limited to data entry, social media management, transcription, web research, and phone call services. My aim is to over-deliver and exceed my clients' expectations.



Taylorglenn Consulting

• United States

• Virtual Assistant

  • Oct 2021 - May 2022



Converge Consulting, LLC

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Virtual Assistant

  • Jan 2021 - May 2021



Transactions E-PINS Ltd

• Kingston Jamaica

• Merchant Support Officer

  • Aug 2017 - Feb 2018

  Dally tasks are as follows but not limited to: 1. Assisting clients with POS troubleshooting and billing queries 2. Preparing daily, weekly and monthly reports as per request by clients Responding to clients' voice and email queries 3. Conducting multiple surveys via email and voice calls to clients and prospects 4. Scheduling of installation and field visits to clients' locations. Dally tasks are as follows but not limited to: 1. Assisting clients with POS troubleshooting and billing queries 2. Preparing daily, weekly and monthly reports as per request by clients Responding to clients' voice and email queries 3. Conducting multiple surveys via email and voice calls to clients and prospects 4. Scheduling of installation and field visits to clients' locations.



Digicel Group

• Jamaica
• Telecommunications
• 700 & Above Employee

• Customer Care Representative

  • Mar 2016 - Jul 2017

  Ensuring quality customer service and customer satisfaction. Resolving customer complaints such as billing via phone. Assisting with placement of orders, modifications to customers account, refunds, payment verification, and rebates. Ensuring first call resolution to customers queries. Agent of the week for two consecutive months Sustained quality average of 90% Ensuring quality customer service and customer satisfaction. Resolving customer complaints such as billing via phone. Assisting with placement of orders, modifications to customers account, refunds, payment verification, and rebates. Ensuring first call resolution to customers queries. Agent of the week for two consecutive months Sustained quality average of 90%



Sangster's Book Store Ltd

• 33 Second Street Newport West, Kingston 13

• Inventory Clerk

  • Nov 2012 - Dec 2014

   Taking record of the amount of stock available in the warehouse  Check for damage or mislabeling, and get it where it needs to be.  Demonstrated excellent team player and team lead skills  Taking record of the amount of stock available in the warehouse  Check for damage or mislabeling, and get it where it needs to be.  Demonstrated excellent team player and team lead skills