General Manager

• Mar 2023 - Present

İzmir Özel Türk Koleji has a heritage of more than 70 successful years in education serving 5.000+ students in five campuses (3 in İzmir, 1 in Marmaris and 1 in Manisa) with a team of 1.000 exceptional people. ITK is a very well-known educational institution with many graduates in the fields of science, art, medicine and business. İzmir Özel Türk Koleji has a heritage of more than 70 successful years in education serving 5.000+ students in five campuses (3 in İzmir, 1 in Marmaris and 1 in Manisa) with a team of 1.000 exceptional people. ITK is a very well-known educational institution with many graduates in the fields of science, art, medicine and business.

Chief Executive Officer and Board Member

• Oct 2021 - Feb 2023

Group Director (Chief Operations Officer - COO)

• Jan 2016 - Oct 2021

Different functions managed during tenure at Memorial Healthcare Group include Purchasing, IT, Logistics, Technical Services, Clinical (Biomedical) Engineering, Construction, Patient Experience, CRM, Process Development, Business Development, Hospitality and Support Services for the whole group.* Member of Executive Committee* Managing a team of 1500+ people across headquarters, 11 hospitals and 3 outpatients centers in 5 different cities* Lead the full set of revenue-increase and expense-reduction initiatives in group across hospitals through coordination of Hospital Directors and headquarter directors* Led SAP implementation, established Patient Experience (Customer Experience) Program, BPR and CRM initiatives* Leader for Transformation of Hospital Group including IT, processes and organization across business and support functions into digital, tomorrow-ready, efficient organization* Managed sales enablement project in hospitals with extended contact center capabilities * Restructured call center for inbound and outbound capabilities with extended SMS capabilities, real-time reporting support, new software development and redesigned performance metrics for outpatient support team resulting in increased appointment rate contributing significantly to EBITDA margins * Restructured purchasing function into category management for better margins and increased cost savings supported with SAP implementation* Initiated NPS Program for evaluation of doctors by patients* Established and directed Patient Experience Improvement Program (300 different projects) for the group coordinating teams in medical services (doctors, nurses and technicians), HR, support services, marketing, IT, call centers, patient desks and training team where main themes are: 1.Informing the Patient Effectively 2.Quick Response (Service Recovery) 3.Touch of Quality (Physical Comfort) 4.Value Program for Differentiation 5.Patient Awareness (Empathy) 6.Effective Patient Feedback Show less

Director (Operations - Purchasing, IT, Bus. Dev, Logistics, Process, CRM, Patient Experience)

• Sep 2010 - Jan 2016

Direct report to CEO managing a team of 1300+ employees in 10 hospitals and 3 outpatient clinics in matrix organization setupFunctions managed in Memorial including:* Purchasing - supplies (medical and nonmedical), IT, construction, devices, pharmacy, services* Distribution Center - supplies and pharmacy* Logistics* Biomedical Engineering (Clinical Engineering)* Technical Services (including Facility Man)* Business Development* Process Development including SAP ERP implementation* Patient Experience Improvement* Projects (Construction)* Information Systems (IT)* CRM* Hospitality and Administrative ServicesExperience:* coordinating Patient Experience Program - most would call it Customer Experience in other industries, we call it Patient Experience.* Lead in SAP ERP implementation* managing operations (including purchasing, logistics, IT, technical services, biomedical engineering, hospitality, administration), business development, CRM and process development (reengineering) efforts* redesigning organization, processes and IT infrastructure (software and hardware) for growth organization* coordinating strategic sourcing and stock-out reduction intiatives - established scalable sustainable systems based on retail experience and best practices* scaling and designing distribution center operations to serve multisite hospital operations* restructuring IT organization with enhanced Business Intelligence capability, prioritized Software Development efforts and better customer-serving Software Support* integrating new acquisitions into current organization for processes, organization and IT infrastructure* Speaker in Patient Experience: Empathy + Innovation Summit 2015 by Cleveland Clinic in Ohio* Visited prominent US hospitals for benchmarking including Cleveland Clinic, Nemours Children Hospital, Sloan Kettering, Mt. Sinai, Langone, Hackensack, NY Veteran Hospital in 2014 and 2015 Show less

Lead Business Consultant

• Jul 2008 - Sep 2010

management consulting (business development and project management for telecom operators in North East Region – including Turkey, Russia, Ukraine, Kazakhstan, Azerbaijan, CIS countries, Nordics) selected projects include: * Customer Experience Improvement project for a mobile operator, Turkey * Dealer Chain Improvement for a mobile operator, Russia * 3G Related Business Strategy Definition for a mobile operator, Kazakhstan * Network Upgrade and Transformation Project, business case consultancy for incumbent * Strategic Sourcing initiative, telecoms group, Turkey * Benchmarking and Efficiency Program, telecom operator Ukraine * Mobile Quality Improvement Project, Turkey * Contact Center Customer Service Improvement Project, Turkey Show less

Manager

• Sep 2007 - Jul 2008

Manager – TIME (Business Consulting -Telecommunications, fixed line operator, mobile operator, internet, media and entertainment) practice Responsible for business development, program management and project management International and local projects (Turkey, Saudi Arabia) selected project management, program management and business development activities include: * dealer network improvement for telecom company * contact center (call center) company setup and spin-off for telecoms group * design for corporate customer care function for fixed line operator * customer data strategy formulation for fixed line operator in Saudi Arabia * segment management implementation for telecom operator * ADSL churn diagnostics and prevention project Show less

Supply Chain Director

• Apr 2005 - Sep 2007

* Management of supply chain functions (purchasing, logistics, warehouse management, inventory management, demand planning) for a group of 24 people * Supplier and materials consolidation and strategic sourcing implementation to generate savings in overall company expense in, half the target duration, 6 months and to improve EBITDA * Project management and reengineering for the current ERP system for logistics, procurement and asset management modules to cut costs, reduce process times and improve service levels (material availability) substantially * Analysis and re-use of current expired and non-moving SKU’s and system redesign for prevention in the future to reduce inventory value by 20% and to generate cash for the company increasing service levels at the same time * Identification and management of critical materials which would cause severe problems in hospital service and healthcare operations and increasing material availability to over 99.5% in operating rooms * Reengineering and execution of purchasing process of high-tech medical equipment incorporating feasibility and business impact analysis into the process * Analysis of procurement and logistics processes and activities to identify potential areas for cost reduction * ABC classification of inventory to re-arrange safety stocks and to re-establish inventory counting frequencies * Identification and salvage of non-moving materials and equipment to generate revenue for the company * Current state analysis and redesign for purchasing and logistics functions in company reengineering efforts Show less

Management Consultant

• Mar 2003 - Sep 2004

Consultant – CHT (Communications and High Tech) * worked with mobile and fixed line telco operators, cable companies * process reengineering expertise * financial and operational diagnosis * supply chain management (procurement, warehousing, transportation, distribution, allocation, planning) expertise Project Experience including: * Telecommunications – Post-merger integration (Distribution, Sales, Customer Care) for two mobile operators * Pension (Finance and Banking) – Sales Force Automation * Retail - in store operations diagnostics and improvement * Telecommunications (mobile) – Distribution and Dealer Channel Strategy * Telecommunications (mobile) – Reengineering of New Product Development Function * Insurance (Finance and Banking) – Claims Analysis and Improvement * Transportation – Assessment of RO-RO and Related Cost Figures for Turkey * Telecommunications (mobile) – Business Process Training * Contact Center (mobile operator, ISP, digital TV) – Reengineering Project Show less

Management Consultant

• Sep 2000 - Mar 2003

* Member of supply chain management, logistics and digital markets team * Project management * Business process reengineering * Supply chain management projects * Marketing and CRM related projects Project Experience including: * Turkey Logistics Industry Research * International Cable and Telecommunications Company – Supply Chain Management Training * Supply Chain Management e–learning Project - interactive content and training preparation * Telecommunications (mobile) – Business Process Training * Telecommunications (incumbent) – Reengineering Project In charge for analysis and design of SCM function (strategic sourcing, purchasing, warehousing, allocation, distribution, transportation, planning, reverse logistics, scrap management) for the incumbent operator (fixed line, DSL and mobile) in Turkey for a 35-week assignment, led a group of 5 people comprised of Andersen consultants and customer personnel for company having multibillion dollar expense budget * Textile Company (Manufacturing and Sales) – Reengineering Project * Frozen and Canned Food Producer – Marketing Plan and Business Plan Preparation * Diagnostic reviews prior to proposal preparation to understand the needs of the potential clients * Preparation and presentation of proposals customized for the needs of potential clients Show less

Marketing Specialist

• Oct 1998 - Sep 2000

Marketing Specialist * Business development for new market entry (Ukraine and Romania) * Carrying out local and international (Bulgaria, Iran, Ukraine, Romania) sales and marketing activities * Responsible for pricing of products in local and export market * Management of Customer care, complaint management and reverse logistics for customers * Leader, Transportation Improvement and Customer Satisfaction Project * Preparation of monthly market update report for Board Members and top management Show less