Dawn Smiley
Member Service Specialist at Virginia Farm Bureau Family of Companies- Claim this Profile
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Topline Score
Bio
Dave Umberger
In the thirteen years I’ve worked with Dawn, she has consistently been a leader, both in terms of sales and in finding innovative ways to serve her clients and expand her client base, proactively reaching out to new clients using the latest online sales tools. She gives superior customer service to her clients and has maintained strong relationships with some of them for well over a decade.
Dave Umberger
In the thirteen years I’ve worked with Dawn, she has consistently been a leader, both in terms of sales and in finding innovative ways to serve her clients and expand her client base, proactively reaching out to new clients using the latest online sales tools. She gives superior customer service to her clients and has maintained strong relationships with some of them for well over a decade.
Dave Umberger
In the thirteen years I’ve worked with Dawn, she has consistently been a leader, both in terms of sales and in finding innovative ways to serve her clients and expand her client base, proactively reaching out to new clients using the latest online sales tools. She gives superior customer service to her clients and has maintained strong relationships with some of them for well over a decade.
Dave Umberger
In the thirteen years I’ve worked with Dawn, she has consistently been a leader, both in terms of sales and in finding innovative ways to serve her clients and expand her client base, proactively reaching out to new clients using the latest online sales tools. She gives superior customer service to her clients and has maintained strong relationships with some of them for well over a decade.
Credentials
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Virginia Health, Life and Annuities License
Commonwealth of VirginiaMay, 2019- Oct, 2024 -
Virginia Property & Casualty License
Commonwealth of VirginiaMay, 2019- Oct, 2024
Experience
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Virginia Farm Bureau Family of Companies
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United States
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Insurance
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400 - 500 Employee
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Member Service Specialist
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Jan 2019 - Present
I provide member services and support for Augusta County branch office. I quote new auto, homeowner and umbrella policies to existing members and prospects and modify coverage as needed, while assisting the agent in identifying new opportunities for business. I am also appointed by Anthem as an agent for individual health insurance during open enrollment both on and off the exchange (healthcare.gov). I can also assist with Medicare part D and Medicare supplement policies year round. I provide member services and support for Augusta County branch office. I quote new auto, homeowner and umbrella policies to existing members and prospects and modify coverage as needed, while assisting the agent in identifying new opportunities for business. I am also appointed by Anthem as an agent for individual health insurance during open enrollment both on and off the exchange (healthcare.gov). I can also assist with Medicare part D and Medicare supplement policies year round.
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Quick Source Learning
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United States
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Information Technology & Services
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1 - 100 Employee
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Inside Sales Representative/Contract Administrator
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Jun 2000 - Dec 2018
Quick Source Learning produces reference guides and e-Learning courses for training Microsoft, Adobe, Google, and Canvas applications. I sold software-training materials to an existing territory. My clients included trainers and information technology professionals in the US Federal Government, Fortune 500 companies, state and local governments, education, and Canada. While maintaining relationships with current clients, I researchedmy territory and qualify leads for new customers and connect with them. Based on client feedback and market trends, I recommended product additions and marketing strategy. I was also responsible for the management of the federal GSA contract since awarded in the year 2000 until 2018. This involved acting as a liaison between the government and the company by ensuring compliance with federal contract regulations, attending government audits and adhering to the policies of the company. I modified the contract as needed and generate the required reports. In 2005, I spearheaded a successful sales campaign to Canada. I recommend product pricing for the GSA and Canadian markets by evaluating sales trends, competition and exchange rates. I handled international sales and inquiries, as well as ship international orders and resolve customs delays. I evaluated resumes and interview applicants in order to make hiring recommendations and train new employees on products, computer systems, company policies and sales strategies.
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Genicom Corporation
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Waynesboro, VA
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Inside Sales Representative|Telemarketing Specialist|Credit and Collection Manager
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Apr 1994 - Jun 2000
I had three positions at Genicom, which manufactured high end printers. As an inside sales representative, I was responsible for selling an extended product line of office supplies to an existing client base and prospecting for new customers. This involved matching client needs to our products. I also served as the liaison between the vendors, company, and customers. I entered orders, expedited shipments and resolved customer and vendor disputes. I did this job for almost 4 years. As a telemarketing specialist, I provided pre-sales product support and lead generation for outside sales representatives through the assessment of client requirements and the recommendation of the appropriate product. This required extensive technical product knowledge. I was promoted to inside sales representative after only 11 months. As a credit and collection manager, I managed a 7 million dollar ledger by collecting, crediting or writing off invoices as old as two years. This maximized cash flow by minimizing the time between invoice and payment. I made outbound calls to delinquent customers. I was promoted to telemarketing specialist after 18 months.
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Education
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1986 - 1991
James Madison University
BS, Economics -
1981 - 1985
Robert E Lee High School
General - Graduated Cum Laude, College Preparatory
Community
