Experience

Mission Critical Partners

• United States
• Public Safety
• 100 - 200 Employee

• Senior Technology Specialist

  • May 2021 - Present

  Remote, Northeast



NGA - Next Generation Advanced

• United States
• Public Safety
• 1 - 100 Employee

• Project Manager

  • Oct 2020 - May 2021

  Remote, Northeast Project Manager at NGA 911 with a primary focus on the Infrastructure Build-out and Partner Testing in preparation for upcoming PSAP cutovers. Tasks are primarily technical, centered mostly around call-flow logic, SIP messaging, testing the various flows (legacy/hybrid/i3), and miscellaneous datacenter tasks like physical connectivity, circuit turn-up, and equipment deployment. Responsible for assembling, driving, and reporting on the weekly action list, as well as development of the Change… Show more Project Manager at NGA 911 with a primary focus on the Infrastructure Build-out and Partner Testing in preparation for upcoming PSAP cutovers. Tasks are primarily technical, centered mostly around call-flow logic, SIP messaging, testing the various flows (legacy/hybrid/i3), and miscellaneous datacenter tasks like physical connectivity, circuit turn-up, and equipment deployment. Responsible for assembling, driving, and reporting on the weekly action list, as well as development of the Change Control process. Show less



Intrado

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Technical Project Manager

  • 2017 - Oct 2020

  Remote, Northeast Senior Technical Project Manager at Intrado, responsible for completing rigorous testing of Intrado's NextGen 9-1-1 ESInet platform and achieving platform acceptance. Additionally, I am the primary contact for the setup and support of Labs Testing of various CPE provider's ability to execute NENA i3 standard callflows. I also manage the setup, testing, and deployment of PSAPs onto the ESINet platforms.



Cloudmark

• Software Development
• 1 - 100 Employee

• Program Director, Professional Services

  • 2013 - 2017

  Remote, Northeast Director for the Americas team at Cloudmark. Work very closely with Sales to develop Services packages and deliver Services projects to our customers in North and South America. Responsibilities include deal pricing, SOW development and negotiation, project delivery to customers, resource planning, cost tracking, and financial reporting. Cloudmark’s software is typically deployed at customer sites, but also on our SaaS/cloud platform with AWS. The project teams are virtual, with occasional… Show more Director for the Americas team at Cloudmark. Work very closely with Sales to develop Services packages and deliver Services projects to our customers in North and South America. Responsibilities include deal pricing, SOW development and negotiation, project delivery to customers, resource planning, cost tracking, and financial reporting. Cloudmark’s software is typically deployed at customer sites, but also on our SaaS/cloud platform with AWS. The project teams are virtual, with occasional travel, projects require heavy scope/cost and communications management. Additionally, I’ve successfully led internal projects that have improved our pricing tools, our project cost measurement and reporting techniques, and reduced costs. In the field, I’ve implemented project efficiencies targeted at reducing the effort/time/cost to deliver projects to customers. Show less



Openwave Systems

• United States
• Software Development
• 100 - 200 Employee

• Senior Project Manager

  • 2006 - 2013

  Remote / Northeast (Senior) Project Manager in Global Services at Openwave with a focus on identifying and building new Services deals and leading technical teams to deliver them to our key accounts. Primary interface and main communicator with the customer, and fully accountable for all aspects of the project and the P&L. Many Services models and Solutions delivered, including custom software, 3rd party integrations, mobile apps, data migrations, on-premises, managed services, SaaS/cloud, etc.. Team members… Show more (Senior) Project Manager in Global Services at Openwave with a focus on identifying and building new Services deals and leading technical teams to deliver them to our key accounts. Primary interface and main communicator with the customer, and fully accountable for all aspects of the project and the P&L. Many Services models and Solutions delivered, including custom software, 3rd party integrations, mobile apps, data migrations, on-premises, managed services, SaaS/cloud, etc.. Team members were mostly virtual, spanning the US, and include an offshore dev team. The projects require frequent travel, intense scope management, resource planning, risk mitigation, organization, and executive communications. As Senior PM, my contributions extended to various sales initiatives, solution design, cross-functional activities, resource planning, and mentoring. Show less



Intrado

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Wireless Program Manager

  • 2004 - 2006

  Longmont, CO Program Manager in the Wireless Business Unit at Intrado with the primary responsibility of deploying 9-1-1 phase2 services for our wireless customers. Member of the First Office Application (FOA) team which was created to deploy previously never tried network components, configurations, call-flows, and technologies with heightened attention. Additionally, I was the lead program manager responsible for the implementation and launch of Intrado’s commercial IP based location and messaging… Show more Program Manager in the Wireless Business Unit at Intrado with the primary responsibility of deploying 9-1-1 phase2 services for our wireless customers. Member of the First Office Application (FOA) team which was created to deploy previously never tried network components, configurations, call-flows, and technologies with heightened attention. Additionally, I was the lead program manager responsible for the implementation and launch of Intrado’s commercial IP based location and messaging solutions. During my tenure, the department achieved our aggressive revenue target objectives, onboarded dozens of new customers, and ensured our customers’ 9-1-1 compliance.

• Technical Operations Business Analyst

  • 2003 - 2004

  Longmont, CO Technical interface between the Business Units and the TechOps support team. This position was tasked with starting a Project Management Office (PMO) to better align the teams and improve the relationship. In this role, I led the rollout and management of the PMO by formalizing the support process and by instituting a change-control board for approval and priority setting. The PMO was invaluable to the company, allowing us to manage the heavy workload and sustain growth.

• Technical Operations Project Manager

  • 2001 - 2003

  Boulder/Longmont, CO Initially hired into the Technical Operations department as a Unix/NT system administrator, I was promoted shortly thereafter to Project Manager to assist with a high profile project for the company – Intrado’s datacenter relocation. The relocation included all of Intrado’s 9-1-1 infrastructure, Dev and QA systems, network circuitry, the NOC, corporate servers, and 450 employees and PCs. This is where I cut my teeth in project management – very intense, complex, and high-risk. I learned a lot… Show more Initially hired into the Technical Operations department as a Unix/NT system administrator, I was promoted shortly thereafter to Project Manager to assist with a high profile project for the company – Intrado’s datacenter relocation. The relocation included all of Intrado’s 9-1-1 infrastructure, Dev and QA systems, network circuitry, the NOC, corporate servers, and 450 employees and PCs. This is where I cut my teeth in project management – very intense, complex, and high-risk. I learned a lot about the datacenter, network, and server environment, as well as the importance, and challenges, of proper planning with a group of engineers.

• Data Integrity Unit Analyst & Supervisor

  • 1997 - 2001

  Held various roles within the Data Integrity Unit - initially as an Analyst and later as a Supervisor of the CLEC DIU.