Experience

HRUC (Harrow, Richmond & Uxbridge Colleges)

• Education
• 1 - 100 Employee

• Infrastructure Engineer

  • May 2022 - Present

  Department restructure has lead to more definition in my job role. I am a member of a small in house team looking after all technical escalations from our analyst and engineers. I support a virtualised on premise server environment (VMware and hyper V) with a data centre in azure. 4 campus running a mixture of Cisco and meraki networking hardware. I wear many hats and use them on a daily basis.

• Senior Network Engineer

  • Nov 2020 - May 2022



Uxbridge College

• United Kingdom
• Education Administration Programs
• 300 - 400 Employee

• Senior Technical Service Engineer

  • Jun 2019 - Nov 2020



Soft Egg

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Field Technician

  • Mar 2018 - Jun 2019

  Currently supporting a number of private and comprehensive schools with their IT requirements. Providing remote and onsite support covering everything IT from server hardware and network infrastructure down to MDM app deployment and desktop hardware. Currently supporting a number of private and comprehensive schools with their IT requirements. Providing remote and onsite support covering everything IT from server hardware and network infrastructure down to MDM app deployment and desktop hardware.



Getronics

• Netherlands
• IT Services and IT Consulting
• 700 & Above Employee

• IT Support Analyst

  • Nov 2017 - Mar 2018

  As part of the ongoing IT transformation of the Wyevale IT department it was decided to tupe across the current service desk to a new hosting and service partner. As an experienced member of the service desk I am continuing to support the BAU service as well as shape process with the goal of building a more efficient, polished and modern IT service to our customers and the business. Key Responsibilities: - Assist with migration to office 365 project - Assist with data centre migration project - Assist with Office Move project - Assist with AX R3 Roll out - Assist with WAN/LAN upgrade project - Assist new service desk with requests/tasks/incidents - Android smart phone deployment - Knowledge transfer and process documentation - Service now used for IT service management - Continued management of escalated incidents/requests from the 1st line service desk Show less



Wyevale Garden Centres

• United Kingdom
• Retail
• 200 - 300 Employee

• IT Support Analyst

  • Aug 2016 - Nov 2017

  I Joined Wyevale in August this year. I am working on the fast paced and busy service desk providing 1st and 2nd line support to over 150 retail stores and 5000+ employees. I am loving the challenge and fast pace of retail corporate IT and hope to expand my knowledge in a variety of areas. Responsibilities include: - Desktop support - Application support - Infrastructure support - Till and POS support - MDM and blackberry support - Printer/handhelds/ store hardware equipment support - User administration - Invoicing and procurement Show less



HATCH END HIGH SCHOOL

• United Kingdom
• Software Development
• 1 - 100 Employee

• IT Technician

  • Feb 2013 - Aug 2016

  With over 1000 desktops, over 400 mobile/tablet devices, 80 printers and a variety of other hardware, software and telecommunications devices; Working in Hatch End High school can often be hectic. In my position in a non-corporate setting, you are expected to understand and be able to troubleshoot an array of issues. I thoroughly enjoy working within an educational establishment and I am learning a lot. Responsibilities include: Hardware software troubleshooting Print/User/Backup/application/web/licence server maintenance and upkeep Installation/ upkeep of networking hardware/cabling Desktop hardware and software maintenance AV upkeep and maintenance Negotiating with vendors about purchase of hardware/software Helping students/teachers with an other technical queries they may have about software or hardware Show less



Staples

• United States
• Retail Office Equipment
• 700 & Above Employee

• Copy Center Specialist

  • Aug 2012 - Feb 2013

  After finishing my degree I was offered a full time management position within staples as a copy and print specialist. I was required to be a key holder, manage store associates and take full control over the in store copy and print center. My main responsibilities included:Using professional printing and copying equipment to produce industry level business documentsOpening/closing/alarming and securing the store Managing store associatesCashing up tills/payroll/ safe deposits Customer grievances/complaints Responsible for targets/sales on the copy centre Show less

• Sales associate

  • Aug 2008 - Aug 2012

  I have also worked with an events company where I was a steward at a range of different sports, music and entertainment venues and festivals. I gained invaluable customer relation skills and it has helped me become a better communicator, improved my confidence and also gave me insight into the way large events are run and organised. It also introduced me to a wide skill set due to being assigned very different jobs whenever i worked, including:Bar staff Ushering Ticket ChecksTills Show less