Experience

Axion Contact

• United States
• Telecommunications
• 1 - 100 Employee

• Five9 Administrator/Project Manager

  • Oct 2014 - Present

  • Manage and grow accounts (pre and post implementation) by interfacing with clients and understanding growth opportunities. • Manage all aspects of new client implementations, including: business analysis, specifications, development and design, project plans, testing, setup/configuration, telephony design, CRM buildout, and deployment. • Act as main liaison between developers, quality assurance, and end-users to facilitate seamless launch of new projects, technical enhancements… Show more • Manage and grow accounts (pre and post implementation) by interfacing with clients and understanding growth opportunities. • Manage all aspects of new client implementations, including: business analysis, specifications, development and design, project plans, testing, setup/configuration, telephony design, CRM buildout, and deployment. • Act as main liaison between developers, quality assurance, and end-users to facilitate seamless launch of new projects, technical enhancements, upgrades/updates, etc • Effectively maintain calling campaigns at optimum levels by managing list penetration, call log monitoring, dialing rules, contact rates, and workforce management. • Manage all aspects of project data, including list preparation, logical data field creation, CRM uploads, post-launch call log analytics, IVR/ACD/ASA review, and overall data anomalies. • Work with change management and transition teams to implement integrated legacy systems with new systems and processes • Establish and maintain technical strategies through project metrics and Key Performance Indicators • Monitor capital expenditures for all phases of project, including design/development, testing, launch, and staffing to stay within budget. • Work with clients on understanding project goals and streamline team processes to improve KPI’s and improve efficiency Show less • Manage and grow accounts (pre and post implementation) by interfacing with clients and understanding growth opportunities. • Manage all aspects of new client implementations, including: business analysis, specifications, development and design, project plans, testing, setup/configuration, telephony design, CRM buildout, and deployment. • Act as main liaison between developers, quality assurance, and end-users to facilitate seamless launch of new projects, technical enhancements… Show more • Manage and grow accounts (pre and post implementation) by interfacing with clients and understanding growth opportunities. • Manage all aspects of new client implementations, including: business analysis, specifications, development and design, project plans, testing, setup/configuration, telephony design, CRM buildout, and deployment. • Act as main liaison between developers, quality assurance, and end-users to facilitate seamless launch of new projects, technical enhancements, upgrades/updates, etc • Effectively maintain calling campaigns at optimum levels by managing list penetration, call log monitoring, dialing rules, contact rates, and workforce management. • Manage all aspects of project data, including list preparation, logical data field creation, CRM uploads, post-launch call log analytics, IVR/ACD/ASA review, and overall data anomalies. • Work with change management and transition teams to implement integrated legacy systems with new systems and processes • Establish and maintain technical strategies through project metrics and Key Performance Indicators • Monitor capital expenditures for all phases of project, including design/development, testing, launch, and staffing to stay within budget. • Work with clients on understanding project goals and streamline team processes to improve KPI’s and improve efficiency Show less



Axion Healthcare Staffing

• United States
• Staffing and Recruiting
• 100 - 200 Employee

• Senior Technical Recruiter

  • Apr 2010 - Oct 2014

  • Develop/implement effective full life cycle recruiting strategies to select high quality candidates for positions in Information Technology, including but not limited to: Software Developers, Development Managers, Storage Administrators, Business Intelligence, Web Developers, QA Analysts, Technical Architects, Database Managers, Project Managers, Business Analysts, System Administrators, Cloud Specialists, Data Analysts, Security Engineers, Network Engineers, and Helpdesk/Desktop… Show more • Develop/implement effective full life cycle recruiting strategies to select high quality candidates for positions in Information Technology, including but not limited to: Software Developers, Development Managers, Storage Administrators, Business Intelligence, Web Developers, QA Analysts, Technical Architects, Database Managers, Project Managers, Business Analysts, System Administrators, Cloud Specialists, Data Analysts, Security Engineers, Network Engineers, and Helpdesk/Desktop Specialists • Consult with hiring managers to establish core competencies for open positions and develop detailed job descriptions. • Perform technical interviews and assessments of candidates for positions, with an emphasis on work experience, behavioral answers, testing results, and academic background to determine fit for hiring teams and company. • Conduct weekly position status meetings with Business Developers and Recruiters to effectively manage and meet team goals • Negotiate competitive offer packages in order to move candidates to the acceptance stage of the recruiting process. • Manage team of 3 Recruiters, including: training/mentoring, divisional metrics, forecasting, set bench mark goals for divisional growth • Responsible for planning operational cost analysis , identifying trends, recommending proper implementation methods for improvement, and identifying new growth opportunities • Manages high-level internal Information Technology projects, including: email migration, complete Cloud infrastructure migration (hardware/software), information security, database management, and software procurement. Show less • Develop/implement effective full life cycle recruiting strategies to select high quality candidates for positions in Information Technology, including but not limited to: Software Developers, Development Managers, Storage Administrators, Business Intelligence, Web Developers, QA Analysts, Technical Architects, Database Managers, Project Managers, Business Analysts, System Administrators, Cloud Specialists, Data Analysts, Security Engineers, Network Engineers, and Helpdesk/Desktop… Show more • Develop/implement effective full life cycle recruiting strategies to select high quality candidates for positions in Information Technology, including but not limited to: Software Developers, Development Managers, Storage Administrators, Business Intelligence, Web Developers, QA Analysts, Technical Architects, Database Managers, Project Managers, Business Analysts, System Administrators, Cloud Specialists, Data Analysts, Security Engineers, Network Engineers, and Helpdesk/Desktop Specialists • Consult with hiring managers to establish core competencies for open positions and develop detailed job descriptions. • Perform technical interviews and assessments of candidates for positions, with an emphasis on work experience, behavioral answers, testing results, and academic background to determine fit for hiring teams and company. • Conduct weekly position status meetings with Business Developers and Recruiters to effectively manage and meet team goals • Negotiate competitive offer packages in order to move candidates to the acceptance stage of the recruiting process. • Manage team of 3 Recruiters, including: training/mentoring, divisional metrics, forecasting, set bench mark goals for divisional growth • Responsible for planning operational cost analysis , identifying trends, recommending proper implementation methods for improvement, and identifying new growth opportunities • Manages high-level internal Information Technology projects, including: email migration, complete Cloud infrastructure migration (hardware/software), information security, database management, and software procurement. Show less



Division One Solutions

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Technical Recruiter

  • Aug 2004 - Mar 2010

  • Conducted full life cycle recruiting process, which included sourcing, screening, pipe-lining, and presenting Technology professional across all levels, from Helpdesk Technicians through Chief Technology Officers. • Sourced high quality candidates through external search firms, job boards, college alumni associations, job fairs, and affinity groups; persuaded hiring managers to agree on offers that were in-line with average market rates. • Expedited hiring process by scheduling… Show more • Conducted full life cycle recruiting process, which included sourcing, screening, pipe-lining, and presenting Technology professional across all levels, from Helpdesk Technicians through Chief Technology Officers. • Sourced high quality candidates through external search firms, job boards, college alumni associations, job fairs, and affinity groups; persuaded hiring managers to agree on offers that were in-line with average market rates. • Expedited hiring process by scheduling interviews, checking references, completing drug tests and background checks, and handling relocation and immigration issues while adhering to federal and company guidelines • Evaluated and monitored progress; met individually to counsel and advise on areas of development. • Built and maintained relationships with IT professionals resulting in job leads, continued referrals and updates on current market trends and activity • Developed, drove and executed comprehensive search strategies to recruit senior and niche candidates in limited candidate spaces. Show less • Conducted full life cycle recruiting process, which included sourcing, screening, pipe-lining, and presenting Technology professional across all levels, from Helpdesk Technicians through Chief Technology Officers. • Sourced high quality candidates through external search firms, job boards, college alumni associations, job fairs, and affinity groups; persuaded hiring managers to agree on offers that were in-line with average market rates. • Expedited hiring process by scheduling… Show more • Conducted full life cycle recruiting process, which included sourcing, screening, pipe-lining, and presenting Technology professional across all levels, from Helpdesk Technicians through Chief Technology Officers. • Sourced high quality candidates through external search firms, job boards, college alumni associations, job fairs, and affinity groups; persuaded hiring managers to agree on offers that were in-line with average market rates. • Expedited hiring process by scheduling interviews, checking references, completing drug tests and background checks, and handling relocation and immigration issues while adhering to federal and company guidelines • Evaluated and monitored progress; met individually to counsel and advise on areas of development. • Built and maintained relationships with IT professionals resulting in job leads, continued referrals and updates on current market trends and activity • Developed, drove and executed comprehensive search strategies to recruit senior and niche candidates in limited candidate spaces. Show less



Level 3 Communications

• Telecommunications
• 700 & Above Employee

• Network Engineer/Vendor Manager

  • Aug 2001 - Jul 2004

  • Managed the development of “IRIS”, a proprietary, customer controlled software that enables broadcasters to remotely control network bandwidth • Handled all vendor-related issues within the software build-out including: contract negotiations, developer ‘benchmark’ dates, and quality assurance testing • Assisted in global video network build-out, including site surveys, installation, circuit turn-ups, and transmission testing • Managed vendor relationships with network providers… Show more • Managed the development of “IRIS”, a proprietary, customer controlled software that enables broadcasters to remotely control network bandwidth • Handled all vendor-related issues within the software build-out including: contract negotiations, developer ‘benchmark’ dates, and quality assurance testing • Assisted in global video network build-out, including site surveys, installation, circuit turn-ups, and transmission testing • Managed vendor relationships with network providers, hardware manufactures, and collocation facilities. • Responsible for qualifying vendors, developing and implementing specific business policies, procedures and tools for contract and vendor management processes. Show less • Managed the development of “IRIS”, a proprietary, customer controlled software that enables broadcasters to remotely control network bandwidth • Handled all vendor-related issues within the software build-out including: contract negotiations, developer ‘benchmark’ dates, and quality assurance testing • Assisted in global video network build-out, including site surveys, installation, circuit turn-ups, and transmission testing • Managed vendor relationships with network providers… Show more • Managed the development of “IRIS”, a proprietary, customer controlled software that enables broadcasters to remotely control network bandwidth • Handled all vendor-related issues within the software build-out including: contract negotiations, developer ‘benchmark’ dates, and quality assurance testing • Assisted in global video network build-out, including site surveys, installation, circuit turn-ups, and transmission testing • Managed vendor relationships with network providers, hardware manufactures, and collocation facilities. • Responsible for qualifying vendors, developing and implementing specific business policies, procedures and tools for contract and vendor management processes. Show less



eToys

• Technology, Information and Internet
• 1 - 100 Employee

• Quality Assurance

  • Dec 1998 - May 2001

  • Functionally test all site features and stores including: Shop By Age, Wish List, and Search • Develop test scenarios based on expected customer use cases • Work closely with website development teams: HTML coders, Graphic Design, Image Production, Product Management, PERL Coders • Locate, Document, and report defects to development team Risk and Recovery Specialist (December 1998-April 1999) • Developed and implemented a fraud prevention system in which high risk orders could… Show more • Functionally test all site features and stores including: Shop By Age, Wish List, and Search • Develop test scenarios based on expected customer use cases • Work closely with website development teams: HTML coders, Graphic Design, Image Production, Product Management, PERL Coders • Locate, Document, and report defects to development team Risk and Recovery Specialist (December 1998-April 1999) • Developed and implemented a fraud prevention system in which high risk orders could be efficiently evaluated and verified • Managed fraud prevention team including employees and temps • Tracked patterns of internet fraud and reported findings to financial institutions and local authorities Show less • Functionally test all site features and stores including: Shop By Age, Wish List, and Search • Develop test scenarios based on expected customer use cases • Work closely with website development teams: HTML coders, Graphic Design, Image Production, Product Management, PERL Coders • Locate, Document, and report defects to development team Risk and Recovery Specialist (December 1998-April 1999) • Developed and implemented a fraud prevention system in which high risk orders could… Show more • Functionally test all site features and stores including: Shop By Age, Wish List, and Search • Develop test scenarios based on expected customer use cases • Work closely with website development teams: HTML coders, Graphic Design, Image Production, Product Management, PERL Coders • Locate, Document, and report defects to development team Risk and Recovery Specialist (December 1998-April 1999) • Developed and implemented a fraud prevention system in which high risk orders could be efficiently evaluated and verified • Managed fraud prevention team including employees and temps • Tracked patterns of internet fraud and reported findings to financial institutions and local authorities Show less