Jessica Burdick
Enrollment Services Specialist at Pierce College District- Claim this Profile
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Bio
Credentials
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Certificate in Crime Analysis and Investigation
Pierce College DistrictJun, 2022- Oct, 2024
Experience
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Pierce College District
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United States
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Education Administration Programs
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300 - 400 Employee
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Enrollment Services Specialist
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Jul 2023 - Present
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Program Coordinator
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Feb 2017 - Jun 2023
Utilize Student Management System (SMS), including a transition/upgrade fromMinisoft to Peoplesoft in which I assisted with verifying data import success as wellas trained colleagues on essential functionsPerform data queries and run jobs with SMS systems per quarterly schedules and asneededAdhere to Family Educational Rights and Privacy Act (FERPA) laws within allforms of communicationProvide excellent customer service to students and community members via phone,email, and in-person Show less
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Cashier
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Jan 2014 - Jan 2017
Utilized the Student and Financial Management Systems to collect and applypayments via cash, check, and card for students, college departments, and third-partybilling•Completed job duties accurately while having to frequently pause to assist customersin-person, on the phone, or via emailAdhere to Family Educational Rights and Privacy Act (FERPA) laws within all forms of communication, as well as proper disposal or redaction of card or check numbers
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Cashier
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Oct 2013 - Dec 2013
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Office Assistant
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Apr 2013 - Aug 2013
Maintaining Dean of Student Success’ calendar using Outlook, including making appointments, sometimes regarding confidential matters such as Student Code of Conduct Violations and Dismissal Hearings. Tracking Dean’s filing system for various forms, budgets, meetings, etc. Utilizing Excel Spreadsheets to track budget expenditures and coding information. Printing Dean’s official and confidential letters on letterhead, creating mailing labels, and stuffing envelopes to mail letters. Utilizing Student Management System to look up and input information while following FERPA guidelines, including Unusual Action Codes and COMPASS Scores. Assisting at the front counter of the Student Success Center by answering questions and inquiries face-to-face and via phone, including questions related to the Running Start Program and Testing Center. Assisting Curriculum Advisors with setting up for New Student Orientations, as well as assisting with student questions during Orientations. Purchasing office supplies for Student Success Center. Show less
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Customer Service Specialist
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Sep 2012 - Feb 2013
Answering questions and inquiries face-to-face, via email, and via phone.Making, rescheduling, and canceling appointments for students, using Outlook calendars, with Curriculum Advisors, Faculty Counselor Advisors, Mental Health Counseling, and Work Source.Meeting with advisors personally to establish each individual’s appointment preferences, such as length of appointments and whether they will meet with current, former and/or new students depending on the time of quarter, then communicating those preferences to appropriate staff.Signing in students for scheduled appointments and walk-ins with advisors, Work Source and Access and Disability Services (ADS), and notifying the appropriate staff members via instant messaging that a student was signed in to see them.Copying and documenting receiving of ADS notes, placing in corresponding folder, and retrieving notes for student pick up.Using communication skills to determine student needs, and providing them with directions and referrals to best serve their needs.Seeking and retaining knowledge of various departments throughout the college.Working with Student Success team to ensure preferences and protocols are established as necessary, and communicating those preferences and protocol changes with appropriate staff.Managing the New Student Orientation process, including: scheduling rooms for NSO, inputting scheduled NSOs into the New Student Orientation Workshop Administration web application, using mail merge functions to create labels for new student intake cards, creating a sign-in sheet using Excel, keeping a list of students who have attended in an Excel spreadsheet and coding students who have attended in the Unusual Action screen in the Student Management System. Show less
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Peer Tutor
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Mar 2012 - Aug 2012
Tutoring students in Math and English on a one-on-one appointment basis.Assisting with students inquiring about tutoring services.Covering front desk on occasion, including assisting students face-to-face and over the phone.Being familiar with services throughout the college to direct students to other departments that would meet their needs.Visiting classrooms to promote tutoring services.Working as a writing tutor on the eTutoring website, providing students feedback on essays. Show less
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Assistant Test Administrator
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Jan 2010 - Feb 2013
Assessing inventory of testing materials both prior to and following test completion. Prepare rooms for testing site. Validating test participants’ admission tickets, photo identification, and signing them into the test session. Facilitating and reading of test directions and distribution of testing materials. Monitoring of the test session including time, integrity of the session, and retention of test materials. Signing participants out upon test completion and collecting of test materials. Monitoring the hallways of the testing facility and covering breaks for testing rooms. Training new proctors on proper testing procedures. Show less
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Sylvan Learning
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United States
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Education Administration Programs
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700 & Above Employee
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Tutor
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Nov 2011 - May 2012
Tutoring elementary and middle school-age children in Math and Reading. Keeping up on paperwork tracking students’ progress and attendance. When asked, assuming roles of lead teacher, including keeping and acquiring necessary materials for students. Tutoring elementary and middle school-age children in Math and Reading. Keeping up on paperwork tracking students’ progress and attendance. When asked, assuming roles of lead teacher, including keeping and acquiring necessary materials for students.
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Office Assistant, Registration & Records
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Jun 2008 - Sep 2008
Data entry work on Student Management System. Assisting with printing and preparing official and unofficial transcripts based on requests, sending transcripts electronically, where applicable, using SMS, and updating Unusual Action within SMS with information on transcripts being sent. Organizing student registration documents. Data entry work on Student Management System. Assisting with printing and preparing official and unofficial transcripts based on requests, sending transcripts electronically, where applicable, using SMS, and updating Unusual Action within SMS with information on transcripts being sent. Organizing student registration documents.
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Office Assistant, Evaluations
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Jun 2007 - Aug 2007
Purging transcripts, including deleting Unusual Action codes in Student Management System. Removing Grad Pend codes from Unusual Action in Student Management System. Preparing diplomas for mailing. Purging transcripts, including deleting Unusual Action codes in Student Management System. Removing Grad Pend codes from Unusual Action in Student Management System. Preparing diplomas for mailing.
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Education
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2010 - 2011
University of Washington Tacoma
Bachelor of Arts (BA), Psychology -
2021 - 2022
Pierce College
Certificate, Crime Analysis and Investigation -
2007 - 2009
Pierce College at Fort Steilacoom
Associate of Arts (AA) -
2006 - 2009
Spanaway Lake High School
Community
