Experience

Emiliani Metro

• United States
• Wholesale
• 1 - 100 Employee

• Sales Distribution Consultant

  • Feb 2023 - Present

  • Revitalized customer relationships by engaging and maintaining regular communication with customers to increase customer loyalty and satisfaction, leading to a 28% increase in sales in the first three months. • Consulted customers on their needs by utilizing listening skills and recommendations. • Expanded territory by researching local businesses and developing sales strategies. • Revitalized customer relationships by engaging and maintaining regular communication with customers to increase customer loyalty and satisfaction, leading to a 28% increase in sales in the first three months. • Consulted customers on their needs by utilizing listening skills and recommendations. • Expanded territory by researching local businesses and developing sales strategies.



Freelance

• Business Trainer, Coach and Leader

  • 2022 - Present

  Trainer District Leader Business Developer Coach Recruiter Trainer District Leader Business Developer Coach Recruiter



Ulta Beauty

• United States
• Retail
• 700 & Above Employee

• Services District Leader

  • 2020 - 2022

  Created and facilitated trainings for district's store managers and hair stylists with up to 30 participants per session. Coordinated and led in-person and virtual sessions. Drove company culture through diversity, equity, and inclusion trainings. Led talent development and continuous training of managers. Cultivated relationships with external business partners. Planned and prioritized task management, calendars, and trainings.• Planned and executed district events to engage and educate the team on key initiatives, which yielded a 42% increase over previous year and 11% to goal YTD.• Leveraged analytical skills to conduct quarterly business reviews to evaluate KPIs, including sales, labor, and customer service metrics.• Increased profits through manager partnerships while driving loyalty program and credit card results within district. Outpaced company averages, providing 12.39% penetration and 1.06% increase in applications per transaction YTD.• Increased sales by 14% over goal, outpacing the Northeast Region by maintaining weekly contact with the key business partners from Clinique, Lancôme, Benefit Cosmetics, Dermalogica, and MAC cosmetics.• Recruited and hired the right individuals by training managers in interviewing techniques and resume reviews. Maintained Associate retention rate of 90% by providing mentorship and development through monthly meetings, touch bases, and store visits.• Increased salon guest rate by 5.5% over previous 2021 through coaching and developing salon personnel by conducting bi-weekly team meetings and increasing the number of guest service training topics from one to three per week. Show less

• Salon Manager

  • 2008 - 2020

  Recruited, interviewed, onboarded, and trained new stylists. Maintained schedules for team members. Executed weekly supply orders while maintaining inventory and fulfilling stock levels. Hosted team meetings to increase productivity and drive recognition programs.• Established weekly, monthly, and annual targets. Exceeded targets by increasing salon stylist revenue by 10% to $20K per week by providing weekly trainings and one-on-one coaching.• Developed a mentoring program for top stylists to exceed individual sales goals and earn high-end recognition.• Ended 2019 retail shrink at an outstanding 1.25%• Coached and developed seven stylists into promotion in 2019.• Organized and held in store events consistently being number one with results in district. Show less



Exquisite Image Salon

• Landing, New Jersey

• Hair stylist

  • 2003 - 2008

  In this role I was a Hairstylist, Colorist, waxing expert and nail technician. This role helped me to focus on the guests needs while allowing me the opportunity to learn about the beauty industry and how to make a lasting impression to grow my business. In this role I was a Hairstylist, Colorist, waxing expert and nail technician. This role helped me to focus on the guests needs while allowing me the opportunity to learn about the beauty industry and how to make a lasting impression to grow my business.