Loïc NITOUD
Technical Pre Sales at Acer France- Claim this Profile
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Italien Elementary proficiency
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Espagnol Elementary proficiency
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Anglais Full professional proficiency
Topline Score
Bio
Credentials
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EFSET English Certificate 73/100 (C2 Proficient)
EF Standard English Test (EF SET)Mar, 2021- Oct, 2024 -
ITIL V3 Foundation
EXIN your ICT competence partnerMay, 2010- Oct, 2024 -
Chrome OS IT Administrator
GoogleNov, 2019- Oct, 2024
Experience
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Acer France
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France
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IT Services and IT Consulting
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1 - 100 Employee
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Technical Pre Sales
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Jul 2017 - Present
- Provide technical support throughout the Sales and Marketing departments- Provide technical information and supervision to partners and customers- Collects business and technical information from clients regarding requirements- Research, compose, and deliver responses to RFPs.Interacts with clients to clarify requirements and reviews RFP responses for technical accuracy- Attend and provide technical support to main Conferences and Trade shows
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System Administrator
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Feb 2012 - Jul 2017
- Identify, troubleshoot, and resolve technical problems relating to systems and applications.- Acting as main point of contact and first line of support for the staff for any queries, incidents and problems in relation to the IT infrastructure and possible escalation to HQ IT department- Tracking, coordinating and following-up incident and problem resolution with HQ IT service ( third line of support) in accordance with the agreed service levels.- Perform maintenance / upgrades to applications and systems.- Deployment of new technologies while adhering to best practice.- Performance tuning of servers and services.- Assist in internal processes and procedures.
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Junior Pre-sales Consultant
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Dec 2014 - Mar 2015
- Provide technical support throughout the Sales and Marketing departments- Provide technical information and supervision to partners and customers- Collects business and technical information from clients regarding requirements- Research, compose, and deliver responses to RFPs. Interacts with clients to clarify requirements and reviews RFP responses for technical accuracy- Attend and provide technical support to main Conferences and Trade shows
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SCC
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United Kingdom
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IT Services and IT Consulting
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700 & Above Employee
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IT Support Technician
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Nov 2009 - Feb 2012
- Responsible for solving issues, driving enhancements, and improving support for all IT related functions on a day to day basis: operational support, application support, and service delivery - Providing service, maintenance, repairs and upgrades for all computers and peripherals as well as routine moves, adds and changes - Project managing field specific components related to operational goals and application support - Contact and collaborate with software and hardware vendors to solve technical issues as needed - Delivers engaging, informative, well-organized presentations - Writing and presenting internal processes and procedures - Writing Knowledge Base articles - Providing on-call support in an on-call rotation
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Centre Informatique De Nogent
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Région de Paris, France
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IT Maintenance Technician
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Oct 2007 - Oct 2009
- Identify, troubleshoot, and resolve technical problems relating to systems and applications - Hardware and Software installation - Personal computer assembly - Domestic Internet installation - Domestic Interventions - Training for the Elderly - Identify, troubleshoot, and resolve technical problems relating to systems and applications - Hardware and Software installation - Personal computer assembly - Domestic Internet installation - Domestic Interventions - Training for the Elderly
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Education
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2016 -
Global Knowledge
Windows Server 2012 R2, Installation, Configuration & Administration -
Institut Logware Paris
Microsoft Exchange 2010 : Installation, Configuration & Administration -
Institut Logware Paris
Windows 2008 : Installation, Configuration, Déploiement & Administration -
2006 - 2007
Université Paris-Sud
Licence professionnelle API, Informatique -
2004 - 2006
Université Paris-Sud
DEUST Assistant Micro, Réseaux et Logiciels, Informatique
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