Experience

AAT

• United Kingdom
• Accounting
• 400 - 500 Employee

• Product Support Coordinator(commercial and wider markets)

  • Nov 2020 - Present

  • Manager of media sales company and skilled in meeting complex client needs.• Highly skilled manager of commercial training courses with corporate and individual clients.• Professional handling of multiple projects and events able to meet deadlines in a timely manner.• Known for handling difficult situations with sensitivity and pace brining about a positive outcome.• Identified new opportunities and built on sales pipeline for commercial courses.• Track record of converting prospects into clients.

• Executive Assistant & Account Manager

  • Jan 2015 - Nov 2020

  Expert management of multiple diaries and inboxes. Acted on behalf of head of business development when he was away from the business. Management of all travel/hotel arrangements for head of business development and 11 regional managers. Prepared, distributed, and presented board papers. Implemented new process for meeting management, meetings became 95% more productive.First point of contact for all external and internal stakeholders, trusted advisor to head of business development.Significant experience in mapping the journey of a business process and making this process more streamlined and fit for purpose and to find leaner ways of working. While also slashing costs by around 30% and making time savings for the divisions.Known for strong interpersonal skills internally and externally, an advocate of cross divisional working.Managed new system for team’s budget making cost savings of around 25%.Produced weekly reports from CRM systems. Wrote training manuals for this system. Confident when using all MS packages and digital platforms.Excellent written verbal/non-verbal skills developed up and down the command chain. Managing expectations and relationships at all levels. Manager and content reviewer of team web pages.

• Account Manager, Training Providers (UK and International)

  • Sep 2010 - Dec 2014

  Increased the number of new students by managing employer and training provider accounts in the London South region and Channel Islands. Meet targets in the region through engagement with all business sectors and provider types. Generated market insight and trend information to shape AAT’s proposition and generate sales and product opportunities. Identified and secured training contracts from new employers. Motivated existing training providers to offer more qualifications and courses. Motivated existing employers to buy AAT’s commercial proposition. Identified any potential risks with existing accounts and collaborate with relevant internal teams to avoid/mitigate such risk. Represented AAT at key events.Remotely account managed a portfolio of existing training providers in Botswana, Swaziland, Gibraltar, Cyprus, Bahrain and Malta. Identified potential risks with these existing accounts and collaborated with relevant internal teams to avoid/mitigate such risk. Represented AAT at key events.

• Team Secretary to the Chief Executive's Office

  • Jan 2008 - Sep 2010

  Complex diary, email and task management; travel arrangements with detailed itineraries; gatekeeper, trusted adviser and ambassador for the Chief Executive’s Office and Executive Team. Prepared and distributed papers for council and Board/Committee. Event management for large corporate annual event and organisational/divisional team events.Budget management for the team working closely with the CEO’s Executive Assistant.Manged the Presidents and Vice Presidents diaries, co-ordinated their travel and events.Executive Assistant support to executive team of 6 as additional support.Coach and mentor to the organisation.