Experience

HiringThing

• United States
• Human Resources Services
• 1 - 100 Employee

• Product Manager

  • Nov 2021 - Present

  Helped drive 55% YoY growth for primary revenue stream in 2022Reduced manual internal team & new client impact by streamlining key onboarding process Drove collaboration with Marketing Team to gather data on job distribution usage to create new product offerings Helped drive 55% YoY growth for primary revenue stream in 2022Reduced manual internal team & new client impact by streamlining key onboarding process Drove collaboration with Marketing Team to gather data on job distribution usage to create new product offerings



Encompass Technologies

• United States
• Software Development
• 100 - 200 Employee

• Product Manager-Retailer eCommerce: DSDLink

  • Feb 2021 - Nov 2021



Orchestra Software (now Encompass)

• United States
• Software Development
• 1 - 100 Employee

• Product Manager

  • Apr 2020 - Feb 2021

  As a member of Orchestra's Leadership Team I work collaboratively across all departments to maintain synergy and find efficiencies.• Manage delivery challenges and contributes to rollout strategies. Make thoughtful decisions on the fly and clear roadblocks• Working with all teams and serving as the connection between customer needs and business strategy, solution design, software development and go-to-market execution• Create and maintain product documents• Implementing and reporting critical data and KPIs for our products • I have created and am maintaining a program to beta our products to ensure smooth rollout • Engage with customers to better understand their needs and host Product webinars to share information proactively



Vacasa

• United States
• Hospitality
• 700 & Above Employee

• Product Manager- Employee Experience

  • Aug 2019 - Feb 2020

  Responsible for Onboarding, HRIS/HCM, Payroll/Benefits, Employee Lifecycle Management• Successful implementation of an HRIS solution- Namely (2017) • Successful launch of payroll processor (2018) - Namely• Successful implementation of Onboarding, Payroll and Benefits software- UltiPro (2019) Responsible for Onboarding, HRIS/HCM, Payroll/Benefits, Employee Lifecycle Management• Successful implementation of an HRIS solution- Namely (2017) • Successful launch of payroll processor (2018) - Namely• Successful implementation of Onboarding, Payroll and Benefits software- UltiPro (2019)



Vacasa

• United States
• Hospitality
• 700 & Above Employee

• Associate Product Manager - Finance: Guest Payments

  • Dec 2017 - Jan 2019

  • Assist in translating company strategy to a prioritized list of features and roadmap• Work with business stakeholders to ensure prioritized features will achieve intended strategy• Assist in OKR creation and execution• Help guide feature development to deliver business value• Provide input on ROI, monitor deadlines, write scope and product spec documents, updates project status• Assist in communications and trainings associated with new product releases • Manage multiple concurrent products / projectsSuccessful rollout of new microservice to support all guest payment transactions Successful implementation of guest payment processor for Canada

• QA Engineer

  • Jul 2016 - Dec 2017

  • Communicate issues and defects to a technical and non-technical audience• Act as an advocate for the consumer/ end user• Design, develop, and execute manual / exploratory tests• Adhere to project timelines while ensuring quality is not compromised • Responsible for releasing product / code on daily basis• Primary QA person for our mobile housekeeping app • Responsible for testing all new features & fixes as well as regression testing of current build • Primary QA person for our Rates team • Testing of internal dashboard tools & updates •Provide support in testing APIs & customer facing site •Participate in development team sprint planning meetings to budget time associated with QA & release of a project



Nike

• United States
• Retail
• 700 & Above Employee

• Global Brand Digital Producer- Running

  • Sep 2015 - Jul 2016

  • Serve as category Digital GamePLAN resource to communicate dates, deliverables andteam expectations of GamePLAN milestones.• Track progress against GamePLAN milestones to provide clear visibility to stakeholders.• Partner with the Nike.com Brand team and Creative teams to develop quality projectbriefs, workplans, timelines and estimate resources.• Schedule creative reviews and own/communicate Nike.com Brand stakeholder feedback• Communicate status of projects to all to Nike.com Brand and creative partners regularly.• Partner with CQ (CMS) team to understand authoring/development need and timelines.•Set expectations for project scope, monitoring and tracking to schedule and budget• Partner with various GDC functions as needed.



The Clymb

• United States
• Sporting Goods Manufacturing
• 1 - 100 Employee

• Quality Assurance User Tester

  • Feb 2014 - Sep 2015

  • Work with technical staff to test changes made to the Clymb’s ecommerce site and internal administrative site. • Work with department project managers and engineering team to test user interface scenarios and features• Use browser testing software or suite to test website on different browsers and platforms • Log issues in Engineering’s ticketing system – Pivotal Tracker • Report any issues in the correct channel, based upon the severity of the issue • Monitor A/B testing and ensure no incorrect functionality during testing• Manage incoming engineering requests for features and fixes• Work with engineering team to ensure they have all necessary information to complete a request• Ensure daily email and homepage are accurate, function correctly, and pass a checklist of subjective tests • Ensure Marketing Promotion Codes work correctly from administration to customer use • Test and validate the Clymb’s ecommerce site works for all end to end customer scenarios; for example: purchasing a product, purchasing an adventure, wish-listing an item, general site interaction, mobile web functionality and web experience• Mobile application testing, same responsibilities as above (multi-device validation; for example, iPhone, iPad, Android) • Analyze and report marketing data to senior leadership and executive team• Experience with Net Promoter Score

• Member Support Manager

  • Nov 2012 - Feb 2014

  • Accountable for hiring & training of Member Support Representatives, as well as ongoing management of their workload & daily workflow.• Direct the developing and maintaining of Member Support procedures and best practices. Propose, create, and implement solutions for improving processes and procedures for further efficiencies and member satisfaction.• Track metrics, set up systems for data analysis. Provide data management support to Member Support Reps and other departments as needed• Coordinate with other departments within the company to ensure information flow and communication regarding supporting member needs and requests. • Communicating with operations and logistics• Help troubleshoot technical difficulties.• Ensure absolute member satisfaction.

• Event Merchandiser

  • Jun 2012 - Nov 2012

  Maintaining and updating the calendar of eventsUsing inventory product to create eventsVisually merchandising eventsUpdating departments about various changes to daily eventsWorking with each department to ensure all accurate assets are obtained to create an event

• Brand Event Manager

  • Mar 2011 - Oct 2012

  • Manage online flash sales and assess effectiveness• Serve as a line of communication between multiple departments• Analyze and generate data used to create flash sales