Experience

EXPLORE.MEDIA

• United States
• Online Audio and Video Media
• 1 - 100 Employee

• Costumer Service Agent

  • Jul 2022 - Present

  Responsible for retaining North American customers interested in canceling one of the products/services provided by the company with a focus on achieving goals. Customer service focused on service of extreme quality and effectiveness. customer service with roadside assistance, Id restoration, fraud resolution, and assistance with product questions. Responsible for retaining North American customers interested in canceling one of the products/services provided by the company with a focus on achieving goals. Customer service focused on service of extreme quality and effectiveness. customer service with roadside assistance, Id restoration, fraud resolution, and assistance with product questions.



Blue Dot Contact Center

• Brazil
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Callcenter Agent

  • Feb 2021 - May 2022

  I was also responsible for registering prospects in the system, such as name, date of birth, email, address, and others so that they could buy the products offered while developing my communication in English and Spanish. I worked with health, car, and house insurance. Selling solar panels, legal assistance (in some cases such as SSI and SSDI, credit repair, or bankruptcy), and educational opportunities for universities. I was also responsible for registering prospects in the system, such as name, date of birth, email, address, and others so that they could buy the products offered while developing my communication in English and Spanish. I worked with health, car, and house insurance. Selling solar panels, legal assistance (in some cases such as SSI and SSDI, credit repair, or bankruptcy), and educational opportunities for universities.