Business Analyst

• Jul 2019 - Present

Translate business needs into solved problems using our products, technology, and services. Act as a technical liaison responsible for working with clients, project management and sales to define technical or implementation details for client or business solutions Define and write technical requirements, timelines, risks and assumptions, and facilitate estimates for projects Manage elements of technical implementations. Interface with clients throughout project implementation as… Show more Translate business needs into solved problems using our products, technology, and services. Act as a technical liaison responsible for working with clients, project management and sales to define technical or implementation details for client or business solutions Define and write technical requirements, timelines, risks and assumptions, and facilitate estimates for projects Manage elements of technical implementations. Interface with clients throughout project implementation as needed and maintain strong relationships with project management, development, support and client contacts Manage the development implementation timelines, facilitate testing and schedule deployments Maintain best practices for the way work is getting done Help facilitate the use of tools (FogBugz) for managing work and performing necessary documentation Advocate and support continuous improvement of software and processes. Work with project and account managers and development to plan project lifecycle deployment and maintenance Identify opportunities for business process or product improvements and make recommendations as appropriate Execute reports / business analysis and provide data analysis and recommendations, as needed Define, document and maintain business processes, requirements, and policies Drive project documentation and quality in alignment with overall product goals Facilitate training internal team on product updates Facilitate training / communications to clients on system updates Serve as a knowledge base and go-to person for escalated technical support and problem solving Help support Services and Technology in the upkeep of knowledge base Developing and sending communications to varied audiences Assist in day to day operations tasks. Lead a talented implementation support team and developers Routing tasks, answering questions, updating systems Point of escalation to troubleshoot business and technical problems that arise Show less Translate business needs into solved problems using our products, technology, and services. Act as a technical liaison responsible for working with clients, project management and sales to define technical or implementation details for client or business solutions Define and write technical requirements, timelines, risks and assumptions, and facilitate estimates for projects Manage elements of technical implementations. Interface with clients throughout project implementation as… Show more Translate business needs into solved problems using our products, technology, and services. Act as a technical liaison responsible for working with clients, project management and sales to define technical or implementation details for client or business solutions Define and write technical requirements, timelines, risks and assumptions, and facilitate estimates for projects Manage elements of technical implementations. Interface with clients throughout project implementation as needed and maintain strong relationships with project management, development, support and client contacts Manage the development implementation timelines, facilitate testing and schedule deployments Maintain best practices for the way work is getting done Help facilitate the use of tools (FogBugz) for managing work and performing necessary documentation Advocate and support continuous improvement of software and processes. Work with project and account managers and development to plan project lifecycle deployment and maintenance Identify opportunities for business process or product improvements and make recommendations as appropriate Execute reports / business analysis and provide data analysis and recommendations, as needed Define, document and maintain business processes, requirements, and policies Drive project documentation and quality in alignment with overall product goals Facilitate training internal team on product updates Facilitate training / communications to clients on system updates Serve as a knowledge base and go-to person for escalated technical support and problem solving Help support Services and Technology in the upkeep of knowledge base Developing and sending communications to varied audiences Assist in day to day operations tasks. Lead a talented implementation support team and developers Routing tasks, answering questions, updating systems Point of escalation to troubleshoot business and technical problems that arise Show less

Business Analyst/Training & Transition Change Management Coordinator

• Nov 2010 - Aug 2012

*Responsible for all Transition Change Management, training and business process documentation for user groups. *Prepared and provided a desk top procedures, job aids, training content in PowerPoint and Captivate website training courses, facilitation of training sessions and instruction. *Influence groups to integrate change their road map and re-align by partnering with management to gain buy-in and deploy changes within the business group. *Ability to Organize, see the big picture,… Show more *Responsible for all Transition Change Management, training and business process documentation for user groups. *Prepared and provided a desk top procedures, job aids, training content in PowerPoint and Captivate website training courses, facilitation of training sessions and instruction. *Influence groups to integrate change their road map and re-align by partnering with management to gain buy-in and deploy changes within the business group. *Ability to Organize, see the big picture, influence change, provide support throughout the entire program and create a sustaining training program with proven results. *Commitment to Stakeholders by providing in depth communications depicting work arounds and detailed roadmaps to assist users in anticipating tool integration. *Provide Transition Change Management Strategies outlining how each tool release would impact the end users and facilitated monthly Questions and Answer sessions to support existing users. *Consistently show understanding of the customer’s needs by creating and analyzing pre- and post-implementation surveys and communicating results and improvement plans to Stakeholders and Customers *Attention to detail is supported by tenacity in making sure the business can continue to function after each tool release and designing short term work arounds when required. *Implement integration training program for new Intel Acquisitions requiring global knowledge of programs, systems, and cultures including Germany and Singapore.

Product Data Planner

• Oct 2008 - Nov 2010

Ownership for the creation, maintenance and data quality of all planning and finished good data as related to Item, Bill Of Material, Inter-Plant Routes, Profit & Loss Hierarchy and Product Data Quality. As a Product Data Planner at Intel Corporation, I was responsible for ensuring the quality and production of some of today’s leading technologies. Work with internal business partners to determine customer demand and set up Intel’s revenue and test products via internal planning systems… Show more Ownership for the creation, maintenance and data quality of all planning and finished good data as related to Item, Bill Of Material, Inter-Plant Routes, Profit & Loss Hierarchy and Product Data Quality. As a Product Data Planner at Intel Corporation, I was responsible for ensuring the quality and production of some of today’s leading technologies. Work with internal business partners to determine customer demand and set up Intel’s revenue and test products via internal planning systems including SAP, SPEED, and Mid Range Product Management Tool. These planning systems communicate the product build requirements to the Fab, Sort, Assembly and Test sites and enable Intel to meet customer commits. This opportunity has enabled me to build a vast network and learn to communicate internationally. My team was responsible for keeping the business running and fixing any problems within the supply chain to ensure shipments went out. This role required frequent training and much attention to detail in maintaining company integrity.

Business/System Analyst

• Aug 2006 - Oct 2008

•Responsible for connecting the business to SAP changes implemented through specific projects. Liaison between System Analysts, Division, Boxing Factory and Product Managers ensuring system changes meet the business requirements by influencing change, negotiating gaps, documenting changes, providing training, project deployment support, and managing project success and support through all phases (internally and externally). •Lead multiple global teams within projects and define all process… Show more •Responsible for connecting the business to SAP changes implemented through specific projects. Liaison between System Analysts, Division, Boxing Factory and Product Managers ensuring system changes meet the business requirements by influencing change, negotiating gaps, documenting changes, providing training, project deployment support, and managing project success and support through all phases (internally and externally). •Lead multiple global teams within projects and define all process related to new SAP platform including creation of white paper documentation, training materials and instruction, business flows, process diagrams, gap analysis, and walk through. Additional responsibilities included managing data for all test phases, test script writing and validation, requirements gathering/documentation, and Change Management Assessments through Alpha (Pilot), Beta, and Production processes. •Responsible for cross-organizational process negotiation and development and documentation, proliferation of process changes, organization compliance of process and tool utilization, escalation of process and data gaps to design improved business processes. •Business and Systems requirements were implemented globally including Europe, United States, Hong Kong, and Malaysia requiring travel a knowledge of all systems and cultural customs.

Quality & Reliability Analyst

• Dec 2005 - Aug 2006

•Owner of quality tools, process, and indicators such as: Customer Issue Resolution System (CIRS) in SPEED, MicroStrategy, SAP and Order Fulfillment Quality. Created and maintained eLearning courses for CIRS including Captivate simulations, job aids, and eLearning Developer Tools. Provided data analysis support for supply chain programs and project support. •Created new Quality & Reliability Website for internal and external CPLG Q&R customers. Allowed Q&R to communicate to customer’s… Show more •Owner of quality tools, process, and indicators such as: Customer Issue Resolution System (CIRS) in SPEED, MicroStrategy, SAP and Order Fulfillment Quality. Created and maintained eLearning courses for CIRS including Captivate simulations, job aids, and eLearning Developer Tools. Provided data analysis support for supply chain programs and project support. •Created new Quality & Reliability Website for internal and external CPLG Q&R customers. Allowed Q&R to communicate to customer’s information about the group, services, and training programs with professionalism. Improved productivity of department by allowing customers to gather information on course details, retrieve training materials, and request instructor help from the website. •Created Q&R Indicator Template to report out on Indicators. Template, formulas, and automation allowed users to update their indicators in accordance with Division and Corporate requirements and automated the process to reduce errors, provide detailed information, while saving user investment time.

IT Purchasing Transaction Specialist

• Sep 2004 - Dec 2005

•Successfully resolved critical aged invoice issues totaling $16 million by working with Suppliers, Commodity Managers, Accounts Payable, and System Resolution Processes. •Created eAcceptance and material master process, forms and website to enable and educate commodity managers on how to get their tools accepted and processed within the corporate guidelines. •Daily problem solving used to help Commodity Managers manage their purchase orders and forecasting process, resolve supplier… Show more •Successfully resolved critical aged invoice issues totaling $16 million by working with Suppliers, Commodity Managers, Accounts Payable, and System Resolution Processes. •Created eAcceptance and material master process, forms and website to enable and educate commodity managers on how to get their tools accepted and processed within the corporate guidelines. •Daily problem solving used to help Commodity Managers manage their purchase orders and forecasting process, resolve supplier concerns and questions, train and educate suppliers on Intel processes.

Human Resources Specialist/Project Coordinator

• Mar 2001 - Sep 2004

•Created multiple surveys, implemented process to collect data and analyzed/presented data. Some of these surveys included the Org Health Survey, HR Partner Of Choice Survey, and Focal Post Mortem Surveys. Each of these surveys allowed the Intel and each HR division evaluate performance to roadmap, identify gaps, and plan future initiatives. •Led a cross-site HR Administration Indicator Taskforce team chartered with creating indicator training for all HR Admins and HR Business Partners. This… Show more •Created multiple surveys, implemented process to collect data and analyzed/presented data. Some of these surveys included the Org Health Survey, HR Partner Of Choice Survey, and Focal Post Mortem Surveys. Each of these surveys allowed the Intel and each HR division evaluate performance to roadmap, identify gaps, and plan future initiatives. •Led a cross-site HR Administration Indicator Taskforce team chartered with creating indicator training for all HR Admins and HR Business Partners. This allowed HR Admins to have access to different types of indicators, provided templates, and trained them on where to go to get indicator information based on corporate requirements. •Created, implemented and maintained multiple websites to support customer business groups. These websites include Division Training & Development, Division HR, and HR Administration Community Website. By implementing the Training & Development website, customers were able to review scorecard progress and understand course equivalencies. •Performed Root cause analysis for turnovers and org health surveys including coding, automated summary tables, and division drill down capabilities. The analysis and presentation helped coordinate indicator analysis which drives roadmap and next steps during re-organization's. This information is also used in benchmarking success. •Implemented midyear activies such as presentation preparation and reviews, budget and reconciliation, meeting facilitation.

Sentor Administrative Assistant

• Jan 1998 - Mar 2001