Experience

Ceetiz

• France
• Technology, Information and Internet
• 1 - 100 Employee

• Product Manager

  • Feb 2023 - Present



G-angle Co., Ltd.

• Japan
• Computer Games
• 1 - 100 Employee

• Global Business Development

  • Nov 2021 - Oct 2022

  Audiovisual production company based in Tokyo, Japan. - International Business Development in the gaming, animation and voice-over industries. - Planned and executed business strategy: researched and identified potential leads, reached out to prospects by email or during trade shows and conferences. - Liaised between overseas clients and local Japanese production team. Project management from prospecting to delivery and closing. - Acted as production assistant during voice-over… Show more Audiovisual production company based in Tokyo, Japan. - International Business Development in the gaming, animation and voice-over industries. - Planned and executed business strategy: researched and identified potential leads, reached out to prospects by email or during trade shows and conferences. - Liaised between overseas clients and local Japanese production team. Project management from prospecting to delivery and closing. - Acted as production assistant during voice-over recording sessions (script preparation, interpretation) - Managed social networks and website (SEO), created marketing materials (newsletter, pamphlets) Show less Audiovisual production company based in Tokyo, Japan. - International Business Development in the gaming, animation and voice-over industries. - Planned and executed business strategy: researched and identified potential leads, reached out to prospects by email or during trade shows and conferences. - Liaised between overseas clients and local Japanese production team. Project management from prospecting to delivery and closing. - Acted as production assistant during voice-over… Show more Audiovisual production company based in Tokyo, Japan. - International Business Development in the gaming, animation and voice-over industries. - Planned and executed business strategy: researched and identified potential leads, reached out to prospects by email or during trade shows and conferences. - Liaised between overseas clients and local Japanese production team. Project management from prospecting to delivery and closing. - Acted as production assistant during voice-over recording sessions (script preparation, interpretation) - Managed social networks and website (SEO), created marketing materials (newsletter, pamphlets) Show less



Ingenico

• France
• Financial Services
• 700 & Above Employee

• Customer Care Team Lead

  • Oct 2020 - Sep 2021

  - Managed team of 5 people and handled inquiries and requests to ensure customer satisfaction. - Coordinated with Supply chain team and local factory to arrange product deliveries and replacements. - Set up and managed local call center for direct customer inquiries. - Liaised with R&D and Quality teams to fix software bugs and hardware issues. - Designed and implemented customer support procedures for new customers (FAQ, user guides) - Organized customer information and account… Show more - Managed team of 5 people and handled inquiries and requests to ensure customer satisfaction. - Coordinated with Supply chain team and local factory to arrange product deliveries and replacements. - Set up and managed local call center for direct customer inquiries. - Liaised with R&D and Quality teams to fix software bugs and hardware issues. - Designed and implemented customer support procedures for new customers (FAQ, user guides) - Organized customer information and account data, managed stocks and handled invoicing through SAP.

• Customer Relationship Specialist

  • Nov 2018 - Oct 2020



Destination Asia

• Thailand
• Travel Arrangements
• 200 - 300 Employee

• Leisure Travel Consultant

  • Sep 2016 - Oct 2018

  - Liaised with bespoke luxury travel companies in US, Europe and Asia. - Created tailor-made itineraries in Japan for high-end customers. - Coordinated with local suppliers to book accommodation and land services. - Provided online and on-site support and assistance for customers while in resort. - Developed new products (tours, activities) based on trends and customers' requests - Liaised with bespoke luxury travel companies in US, Europe and Asia. - Created tailor-made itineraries in Japan for high-end customers. - Coordinated with local suppliers to book accommodation and land services. - Provided online and on-site support and assistance for customers while in resort. - Developed new products (tours, activities) based on trends and customers' requests



Sakura House

• Real Estate
• 1 - 100 Employee

• Sales Division - Resident Coordinator

  • Jan 2016 - May 2016

  - Organized and conducted house viewings. - Handled reservations and prepared lease agreements. - Developed partnerships with French companies and institutions. - Community management : posted new content on social media and wrote blog articles to raise brand awareness. - Organized and conducted house viewings. - Handled reservations and prepared lease agreements. - Developed partnerships with French companies and institutions. - Community management : posted new content on social media and wrote blog articles to raise brand awareness.



Japan Experience

• France
• Travel Arrangements
• 1 - 100 Employee

• Travel Consultant - Customer Service Assistant

  • Jan 2014 - Dec 2015

  - Greeted customers and provided information regarding Japan and the company's products. - Planned and prepared individual tours to Japan for French travelers. - Booked accommodation and transportation through local team and suppliers. - Handled reservations and orders made through e-commerce website and provided support (via phone, chat, email) - Posted new content on social media in French and English, handled the newsletter. - Greeted customers and provided information regarding Japan and the company's products. - Planned and prepared individual tours to Japan for French travelers. - Booked accommodation and transportation through local team and suppliers. - Handled reservations and orders made through e-commerce website and provided support (via phone, chat, email) - Posted new content on social media in French and English, handled the newsletter.