Experience

SERVICE DESIGN COLLEGE

• Spain
• Design
• 1 - 100 Employee

• Founder and Director of Operations

  • 2015 - Present

  The Service Design College is a new breed of design school. The College offers a unique, peer-to-peer learning experience to changemakers, influencers, and decision makers at small and large organisations, involved in product and service innovation, organisation transformation, and value creation through design. It's a melting pot of knowledge and experiences that brings together strategic designers and business strategists to learn, share and co-create together, through live- and online sessions. The 7th edition of the Service Design Days took place in Sept 2022, in Barcelona. Show less



DESIGNPACT - building design capability - powered by SERVICE DESIGN COLLEGE

• Netherlands
• Staffing and Recruiting
• 1 - 100 Employee

• Co-Founder

  • 2021 - Present

  Designpact is an initiative of the Service Design College, a service that supports creative leaders in building and growing their teams in a practical, fresh and modern way. Our approach bundles two domains; strategic design expertise and talent acquisition and development, making use of our continuously growing network of thousands of professionals, represented in more than 40 countries. All highly skilled design experts with varied backgrounds and specialist knowledge in multiple sectors. With this unique, twofold approach, we aim to shoulder the burden of scanning, finding and training the right design professionals, locally and globally. We are the first global service on service design headhunting, recruitment and employment. Show less



Student Service Design Challenge

• Netherlands
• Design Services
• 1 - 100 Employee

• Co-initiator and organiser

  • 2019 - Present

  The Student Service Design Challenge is a global design award that celebrates, encourages and inspires the next generation of designers. It's open to current students, and is initiated by Philips Experience Design and Service Design College in partnership with IBM and the Ellen MacArthur Foundation. In 2022 IKEA joined as a partner. The Student Service Design Challenge is a global design award that celebrates, encourages and inspires the next generation of designers. It's open to current students, and is initiated by Philips Experience Design and Service Design College in partnership with IBM and the Ellen MacArthur Foundation. In 2022 IKEA joined as a partner.



Yabber

• Netherlands
• Design Services

• Co-founder and Partner

  • 2001 - Present

  Conceptual thinker and human-centered innovation manager. Entrepreneur, researcher and strategic business designer. Since January 1st, 2001 partner at Yabber, part of an independent creative network. Our work is a combination of experience design, service design and business design. Member of the Association of Dutch Designers (BNO), member of NIMA (the leading Dutch Marketing Association), member of FAD and ADI-FAD (the Spanish association of professionals and businesses connected to design), and also registered in the Dutch Register of Architects. Some clients and projects: Amsterdam Airport Schiphol, Rabobank International, Heineken International, Randstad, ELISAVA Barcelona School of Design & Engineering, Vodafone, PepsiCo, Decathlon, ARCADIS, Satama Interactive (LBi), Triodos Bank, Interface, Strukton, What Design Can Do, and others in Spain, Mexico, the UK and the Netherlands. Show less

• Service Design Manager

  • 2005 - Present

  Accelerating product- and service innovation and business development by building teams and/or innovation spaces/labs that combine behavioral methods, analytics, technology and design thinking. Managing the coordination and execution of innovation lab processes. Bringing wide-ranging experience, professional concepts, and clients' objectives to resolve complex issues in creative ways.

• Researcher and Workshop Lead

  • 2003 - 2014

  Applying human-centered design to plan and conduct (ethnographic) research to find, collect and generate the right evidence to positively influence product design decisions, based on the voice of all stakeholders involved, to be able to innovate, (re)design and develop relevant and valuable products and services. Planning, designing and facilitating training sessions and workshops, externally and in-house, for clients such as EAE Business School, Estrella Damm, DAS, Domino’s Pizza, Bacardi, Schiphol Group, Alcon, ELISAVA, Triodos Bank, Interface Europe, PepsiCo and others. Show less



InVision

• United States
• Technology, Information and Internet
• 100 - 200 Employee

• Design Leadership Forum Member

  • 2020 - Present

  Our mission is to advance the practice of design leadership by fostering a community where the world’s best can learn from one another. We strive to make the Forum inclusive and relevant to those confronting the challenges of leading design teams. Our mission is to advance the practice of design leadership by fostering a community where the world’s best can learn from one another. We strive to make the Forum inclusive and relevant to those confronting the challenges of leading design teams.



AOD

• Sri Lanka
• Design Services
• 1 - 100 Employee

• Module Lead Service Design (MDes)

  • 2021 - 2021



University School of Design and Engineering of Barcelona

• Spain
• Higher Education
• 100 - 200 Employee

• Visting Lecturer Master's program

  • 2019 - 2021



Istituto Europeo di Design

• Italy
• Higher Education
• 700 & Above Employee

• Visiting Lecturer Design Management / IED Business Design

  • 2018 - 2021



Edenspiekermann

• Germany
• Design Services
• 1 - 100 Employee

• Associate Managing Director Spain & Latam

  • 2017 - 2018

  Edenspiekermann is a global design and consulting firm with offices in Europe, USA and Asia, operating at the intersection of human-centered design and smart technology. I am responsible for starting an office and growing an Edenspiekermann team in Spain, working upon a deep-rooted foundation of research and strategy and a strong client/user involvement. We are specialised in identifying people’s needs and behaviour, and supporting our clients in their transition to offer valuable service eco-systems with meaningful customer and employee experiences. Edenspiekermann was founded in 2009 and currently employs over a 100 people. Show less



Livework studio

• United Kingdom
• Design
• 1 - 100 Employee

• Senior Service Design Consultant

  • 2017 - 2017

  Advising and supporting a client in delivering a new service concept that is valuable and desirable for both users and the client. Interim SSDC. Advising and supporting a client in delivering a new service concept that is valuable and desirable for both users and the client. Interim SSDC.



Fjord, Part of Accenture Song

• United Kingdom
• Design
• 500 - 600 Employee

• Service Design Lead

  • 2016 - 2016

  Leading a multidisciplinary team to deliver a concept that is useful, efficient, desirable, and differentiated for both users and the client. Market introduction. Associate SDL. Leading a multidisciplinary team to deliver a concept that is useful, efficient, desirable, and differentiated for both users and the client. Market introduction. Associate SDL.



BeRepublic

• Spain
• Business Consulting and Services
• 1 - 100 Employee

• Program Manager, Strategist and Change Manager

  • 2015 - 2016

  BeRepublic is a Spanish consultancy agency, specialized in e-business and digital services, with over 100 enthusiastic experts working in several countries. They advise and support clients in defining their (digital) business model and executing this model by finding, attracting, engaging and building relationships with their customers and doing business with them in all digital environments. My job as a senior design leader and consultant is leading multidisciplinary teams and advising clients in the field of customer experience, service transformation & innovation; leading market and user research; developing and implementing customer centric strategies and digital services. As a change manager with COO-tasks I also have final responsibility for the transition of this large-size agency (redefinition of the internal processes), and build the UX team from scratch. Working with clients such as: MoraBanc, DAS, TMB, Munich, Custo, Planeta, Roche Pochay (L'Oréal), Fund Grube, ESADE and several startups. Show less



Yard | Digital agency

• Netherlands
• Technology, Information and Internet
• 1 - 100 Employee

• Interim Director

  • 2013 - 2014

  Yard Internet is an experienced full service agency: offering consultancy, design, technical implementation, hosting & support. The team of 20 enthusiastic and driven professionals, excels in engaged communication with our customers and their customers, developing interactive collaboration platforms and communities between patients, customers and professionals. My job as an interim director is based on several pillars, such as: marketing & sales, new business, hrm, ux/cx design, and internal (process) management. Advising and supporting clients in their digital transitions, working with clients such as: GGD Nederland, Nederlands Jeugdinstituut (NJi), Nederlandse Vereniging van Banken (NVB), JSO, Nederlands Instituut voor Sport en Bewegen (NISB), MOgroep, Revalidatie Nederland, Koninklijk Nederlands Genootschap voor Fysiotherapie (KNGF), and others. Show less



Estro Childcare

• Senior Program Manager

  • 2010 - 2012

  Estro is one of the largest Dutch childcare organisations with over 6000 employees, mainly working in one of the nurseries spread around the country. My role is: taking care of organisation-wide program management. Advising the Management Board on strategic challenges. And managing large-scale projects to support and improve the services provided by the teams to the clients (parents). Responsible for several departments. Training BU teams regarding business development and service innovation. Business strategy plan. Show less



Willem de Kooning Academy Rotterdam

• Netherlands
• Design
• 100 - 200 Employee

• Tutor Retail Marketing (Master Retail Design)

  • 2011 - 2011



a.s.r.

• Netherlands
• Insurance
• 700 & Above Employee

• Head Of Department

  • 2007 - 2008

  Previously called: Fortis (insurances). Leading several teams. Restructuring department, and improving internal collaboration and cocreation. Management Team member. Previously called: Fortis (insurances). Leading several teams. Restructuring department, and improving internal collaboration and cocreation. Management Team member.



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Senior Project Manager

  • 2006 - 2007

  Co-managing a large multidisciplinary project team. Translating Vodafone’s new brand identity into a new Vodafone digital service ecosystem. Co-managing a large multidisciplinary project team. Translating Vodafone’s new brand identity into a new Vodafone digital service ecosystem.



Rabo Vastgoedgroep

• Netherlands
• Real Estate
• 1 - 100 Employee

• Interim Manager

  • 2005 - 2006

  Growing and leading a new department. Advising the Board of Directors. Qualitative and quantitative user/client/market research. Various (service) innovation projects. Growing and leading a new department. Advising the Board of Directors. Qualitative and quantitative user/client/market research. Various (service) innovation projects.



's Heeren Loo

• Netherlands
• Hospitals and Health Care
• 700 & Above Employee

• Interim Manager

  • 2003 - 2005

  Interim Manager of various departments and teams. Leading client/market research and project teams regarding several healthcare (service) innovation projects. Interim Manager of various departments and teams. Leading client/market research and project teams regarding several healthcare (service) innovation projects.