Experience

Blue Horseshoe, Part of Accenture

• United States
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Consulting Manager

  • Jan 2022 - Present

• Senior Technical Consultant

  • Jun 2016 - Jan 2022



Indiana University Bloomington

• United States
• Higher Education
• 700 & Above Employee

• Technical Lead/IT Pro

  • Apr 2014 - May 2016

  • Supervise and mentor networking team of thirty consultants• Oversee on-campus networking appointments to resolve both wired and wireless networking issues• Manage ticket system to close or escalate ongoing issues• Communicate and work with multiple departments to solve ongoing networking issues• Constructed a system for measuring consultant skill level prior to completing the hiring process• Lead group of supervisors with the goal of recreating all training documentation • Worked closely with group of administrators to schedule an prepare for each upcoming semester • Conduct orientation and general information presentations for incoming consultants Show less

• IT Consultant//Technical Team Member

  • Sep 2013 - Apr 2014

  • Communicated with customers to resolve computer issues within labs and as well as networking issues inside of their on-campus residences• Gained networking and troubleshooting skills via appointment experience• Learned how to work within a ticket system to escalate ongoing issues