Network Support Technical Officer

• Aug 2013 - Present

I am currently employed as an IT Engineer at a nationally renowned college situated in Wrexham, UK. My responsibilities include diagnosing and maintaining over 5,500 workstation systems (Windows 10 based PCs and laptops, Apple devices) across numerous networks (physical and virtual) and across multiple physical sites. I can support Microsoft applications, Office 365 support and Google products. All peripherals, interactive displays, AV setups (projectors etc.) fall under my remit. I also deal with daily immediate support for a varied aged and skill level user base via an ITIL based service desk setup meaning I am a skilled multitasker with a wide range of organisational skills. I have extended knowledge of maintaining a network through use of MS SCCM and Active Directory and installing and maintaining servers and switches. We rely on the use of Google Apps for day to day use with Chromebooks that are readily available with several thousand across all sites and I am proficient in use, support and administration. I am also one of several responsible for looking after the college cloud-based telephony infrastructure. I currently find the opportunity a challenging and rewarding experience, and to be able to work with a large organisation is highly motivating and varied.

Information Technology Support Specialist

• Sep 2004 - Aug 2013

IT Specialist / Shop Manager

• Feb 2003 - Sep 2004

My responsibilities included building, repairing, diagnosing and maintaining various systems across different network levels. I also dealt with support for numerous companies for which we monitored networks, either remotely or on site. I furthered my knowledge of networking whilst there by designing and implementing networks at various locations in nearby towns. I found the opportunity at Mediafields a challenge and an experience enhancer, however I realised to increase my knowledge I had to be working at an established larger company/organisation.

Team Leader

• 1999 - 2004

Maintained records of work accomplishments and administrative information, as required, and coordinate the preparation, presentation, and communication of work-related information to the store manager. Report to the supervisor periodically on team and individual work accomplishments, problems, progress in mastering tasks and work processes, and individual and team training needs. Liaised with the store manager on behalf of the team to inform updates of performance management issues/problems and to recommend/request related actions, such as assignments, reassignments, promotions, tour of duty changes, peer reviews, and performance appraisals. Coach, facilitate, solve work problems, and participate in the work of the team Observe training needs and relay training needs and requests to store manager