General Manager

• Dec 2020 - Present

Operational control of all aspects of business and buildings in the multi-million-pound turnover wholesale distributor. To ensure the delivery of daily targets and KPI's to ensure maximum profit for the business. Promoting team development and creating a can-do ethos that allows for a productive working environment. Above all, providing excellent leadership and development to all and leading my staff to do the same, garnering the relationships with customers that ensure repeat custom and customer satisfaction.

Certified Professional Executive Business Coach

• Apr 2022 - Present

Fellow Of The Institute Of Administrative Management

• Oct 2019 - Present

Member of the Institute Of Consultants

• Sep 2019 - Present

Fellow Of The Chartered Management Institute

• Sep 2016 - Present

Executive Coach / Director

• Dec 2018 - Present

Fellow Of The Institute Of Management And Learning

• Oct 2016 - Present

Senior Business Impact Manager

• May 2016 - Dec 2020

Strategic development of the Oak Furniture Stores, with a heavy focus on HRM and Learning/Development of current and future staff. Leading the implementation of Future planning, analysis and business continuity planning. Responsible for developing and bringing a transformational leadership model into the business. Control of all aspects of business and buildings in multi-million-pound turnover divisions. To ensure the delivery of daily targets and KPI's to stores to ensure maximum profit for the business. Promoting team development and creating a can-do ethos in stores that allows for a productive working environment. Above all, providing excellent customer service to all and leading my staff to do the same, garnering the relationships with customers that ensure repeat custom and customer satisfaction. Heavy focus on creating integrated marketing plans with a focus on electronic word of mouth (eWOM), advertising and eCommerce. Strategic planning and forecasting of future trends. My main duties included: > Working with Store Managers, Sales Managers, Designate Managers and Supervisors > Staff training, development and advancement through the business > Hitting all the KPI targets every month, developing action plan's to develop weaker areas of individual stores > All HR and admin of staff > 121's, Performance Improvement Plans and Development Plans for the staff > Improving and Maintaining communications through the business > Supporting the development of staff, implementing a training program and progressing them. > Motivating & inspired staff to deliver the best practice and values > Communicating with and ensuring the effective communication between sales and warehouse teams

Senior Branch Manager (Multi Site)

• Mar 2012 - May 2016