Experience

Valley Buick GMC

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Service Consultant

  • Aug 2021 - Present

  • Implemented dynamic team process strategies that resulted in operational production growth and motivation. • Quickly learned GMC and Buick brand process which increased sales by 35% • Managed a team of technicians, delegated work and provided leadership in all service processes. • Recommended additional, useful services to customers, which helped to increase overall sales. • Implemented dynamic team process strategies that resulted in operational production growth and motivation. • Quickly learned GMC and Buick brand process which increased sales by 35% • Managed a team of technicians, delegated work and provided leadership in all service processes. • Recommended additional, useful services to customers, which helped to increase overall sales.



Bergstrom Automotive

• United States
• Motor Vehicle Manufacturing
• 500 - 600 Employee

• Service Consultant

  • Jun 2017 - Jul 2021

  • Sustained high level of customer satisfaction while striving to exceedsales and profitability goals.• Maintained CSI scores in the top 10% of Mercedes-Benz dealerships.• Offered exceptional skills in directing and coordinating the activities of auto service personnel to ensure delivery of exceptional customer service.• Increased productivity and efficiency by ~25% each year of employment.• Attended conferences, vendor events and workshops to increase product knowledge leading to Mercedes-Benz Master Certification. Show less

• Detail Manager

  • Apr 2015 - Jun 2017

  • Trained, coached, and developed new detail technicians and monitoredtheir progress.• Reduced process gaps, effectively managing and training 7 employees on best practices to ensure optimal productivity.• Managed product quantity and continued existing relationships with detail product partners.• Reviewed employee performance and delivered constructive feedback to improve performance.



Mark Miller Subaru

• United States
• Automotive
• 1 - 100 Employee

• Digital Media Manager

  • Jul 2014 - Feb 2015

  • Designed and implemented multiple successful ad campaigns including print, digital and radio. • Attended conferences, vendor events and workshops to meet and network with potential new clients. • Created partnerships with Backcountry, Jaybird Headphones, Discrete Clothing, leading to successful campaigns. • Devised and implemented strategies to create new revenue streams and cut operational costs. • Designed and implemented multiple successful ad campaigns including print, digital and radio. • Attended conferences, vendor events and workshops to meet and network with potential new clients. • Created partnerships with Backcountry, Jaybird Headphones, Discrete Clothing, leading to successful campaigns. • Devised and implemented strategies to create new revenue streams and cut operational costs.