Experience

Stokes Automotive Group

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Stokes VW - Parts & Service Director

  • Jan 2022 - Present

  • Responsible for running the parts and service department, functioning as the 2nd in charge of the store, managing 3 people in parts, 10 techs, and 3 advisors, implementing transformational efforts to drive operational success • Managed multiple budgets within the organization, including payroll, rental car expenses, policy, and advertising, ensuring financial accuracy to guide strategic planning • Streamlined processes and procedures in the parts and service departments, establishing improvements to and generating a 200+ increase in production • Restructured the dispatch for service procedure in the service department, structuring steps to get tickets dispatched to repair the vehicle in an orderly fashion • Focused on correcting parts sourcing, organizing location, acquisition, and management, resulting in increasing production • Prepared to implement My Kaarma auto service software, enabling franchise auto dealers to deliver exceptional interactions for customers, providing videos of the service being performed on their vehicle • Led in introducing the use of digital approvals for no contact service, providing quotes online with the capability to approve and make payment, securing repairs, and providing a printed receipt in the car upon pickup Show less



Audi Coral Springs

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Parts Director

  • Nov 2017 - Dec 2021

  • Oversaw the parts departments for the Audi Coral Springs and Audi Fort Lauderdale, hiring and training staff, and assisted the service manager in established procedures, increasing wholesale parts sales by 2X over 2 years • Focused on building up new inventory in Coral Springs, ultimately increasing gross profit by 25% in the first 6 months • Implemented the use of aggressive pricing at Audi Fort Lauderdale, managing vendors and securing inventory, resulting in generating a 40% gross increase YOY Show less



Rick Case Automotive Group

• United States
• Retail Motor Vehicles
• 400 - 500 Employee

• Parts Director

  • Nov 2013 - Dec 2015

  • Managed a complete new point startup, overseeing recruiting, hiring, and training of 10+ people to perform as new parts staff • Directed setup for phase in and phase out of all parts, discontinuing a part in the inventory because of lack of demand • Collaborated directly with the service manager, focusing on establishing an express service, reducing the time of service while stimulating an increase in profit • Created processes concerning special orders, inventory control, and pricing, including steps from the front counter to the sale • Developed and implemented the customer follow the process in the service and parts departments, establishing tracking and allowing customers to know where their vehicle is in the process • Focused on the financials within the parts department, setting up the payroll and payment plans, as well as source accounting to ensure proper handling • Constructed and transitioned to a new dealer trade process, establishing steps to be followed when securing trade with another dealership, as well as an accounting system for the trades • Established an accessory sales department, partnering with the sales and service units to capture labor as well as parts sales at the time of purchase Show less



Gettel Automotive Group

• United States
• Motor Vehicle Manufacturing
• 100 - 200 Employee

• Fixed Operations Director BMW, VW, Porsche of Ocala

  • Mar 2010 - Nov 2013

  • Recruited to work in the parts department, adding the responsibilities of the service department after only 60 days in the position, successfully rebuilding the dealership following the arrest of all other management • Pivoted the focus to customer satisfaction, implementing a new CSI program, driving overall SI to over 96% in 12 months • Integrated a wholesale program, producing an increase in wholesale part sales, launching wholesale parts gross 112% • Implemented a focus on training, ensuring all service advisers are aware and capable of proper walk around technique • Directed the implementation of various process improvements, including accountability, assisting in increasing the Fixed Right First Time score to 95% • Fulfilled the corporate inventory expectations, removing all obsolete stock, generating a reduction from 14% to 1% within 16 months • Transitioned to a new Multiple Points Inspection process, ensuring that every service client receives a copy of the results Show less



Fields BMW of Daytona

• Assistant Parts Manager

  • Nov 2006 - Mar 2010

  Responsible for all inventory management BMW management training, scheduling of drivers, and warehouse personnel, Parts sales more than 1.8 million in the last 12 months Helped and maintain the "fill rate" for BMW to go from 55%to 95.3 in 12 months. Certified on Volkswagen parts in both 2007-2008 Achieved level 1 Parts Manager certification Maintain all shop supplies while controlling the costs of materials Responsible for all inventory management BMW management training, scheduling of drivers, and warehouse personnel, Parts sales more than 1.8 million in the last 12 months Helped and maintain the "fill rate" for BMW to go from 55%to 95.3 in 12 months. Certified on Volkswagen parts in both 2007-2008 Achieved level 1 Parts Manager certification Maintain all shop supplies while controlling the costs of materials



A-1 Body and Glass

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Parts Manager

  • Jan 2004 - Oct 2006

  Responsible for verifying and ordering auto parts for vehicles undergoing extensive body repairs. Helped to Decrease repair turnaround time from 14 days to 7 days. Suggested new procedures to alleviate "down time" for vehicles Formed strong industry vendor ties and cut costs of restock fees and wrong parts Responsible for verifying and ordering auto parts for vehicles undergoing extensive body repairs. Helped to Decrease repair turnaround time from 14 days to 7 days. Suggested new procedures to alleviate "down time" for vehicles Formed strong industry vendor ties and cut costs of restock fees and wrong parts