Solomon Ebong

Business Relationship Manager at Moniepoint Inc. (Formerly TeamApt Inc.)
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Lagos Mainland, Lagos State, Nigeria, NG

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Product Management First Steps
    LinkedIn
    Jun, 2023
    - Nov, 2024
  • Transitioning to Product Management
    LinkedIn
    Jun, 2023
    - Nov, 2024

Experience

  • Moniepoint Group
    • United Kingdom
    • Financial Services
    • 700 & Above Employee
    • Business Relationship Manager
      • Jul 2020 - Present

       Onboarding and training of over 150 business owners on the platform, resulting in a 45% increase in user adoption of the Moniepoint Mobile Application. Collection of user experience data and transmission to product development team for improvement of product features Prompt resolution of customer complaints, maintaining a 98% customer issue resolution rate. Collaboration with internal business units to develop tailored relationship strategies for clients Facilitating training sessions for business owners and newly on-boarded business relationship managers, improving overall business performance by 30%. Identification potential markets and implementation of targeted product solutions, resulting in increase in new business acquisitions. Show less

    • Team Lead, Merchant Acquisition (Ad Hoc)
      • Jan 2021 - Feb 2021

       Acquired over 50 new merchants within one month, expanding the company's merchant network. Achieved a 10% increase in transaction volume and revenue by successfully managing relationships with merchants. Implemented effective sales strategies that resulted in a 30% improvement in conversion rates. Led a high-performing team of merchant acquisition executives, achieving a 20% increase in overall team productivity. Streamlined the merchant acquisition process, reducing onboarding time by 20% and increasing operational efficiency. Identified and penetrated new markets, resulting in a 10% increase in the company's overall merchant base in the state. Show less

  • HiPeak Tech
    • Uyo, Akwa Ibom State, Nigeria
    • Product Manager
      • Mar 2022 - Apr 2023

       Conducted market research and competitive analysis to identify market trends and opportunities, leading to the successful launch of two SaaS products  Developed and executed product strategies that led to an 20 % increase in improved customer satisfaction by implementing new business processes  Successfully managed cross-functional teams to create and launch new products on time and within budget  Developed and executed product strategies aligned with business objectives and market trends, creating a 30% increase in market share and a 15% increase in customer satisfaction  Developed and executed a customer feedback program, resulting in a 15% increase in customer satisfaction.  Established strategic partnerships with key industry players, resulting in a 30% expansion in the product’s market reach Show less

  • Nee-Fame Farms
    • Uyo, Akwa Ibom, Nigeria
    • Director of Operations
      • Dec 2014 - Jun 2018

       Spearheaded the transformation of a startup farm into a thriving business, achieving 200% revenue growth in three years.  Increased revenue through effective market positioning and business development strategies.  Implemented cost management strategies that reduced operational costs by 20% without compromising product quality or customer satisfaction.  Ensured compliance with industry regulations and standards, maintaining a 95% pass rate during external audits.  Spearheaded the transformation of a startup farm into a thriving business, achieving 200% revenue growth in three years.  Increased revenue through effective market positioning and business development strategies.  Implemented cost management strategies that reduced operational costs by 20% without compromising product quality or customer satisfaction.  Ensured compliance with industry regulations and standards, maintaining a 95% pass rate during external audits.

  • Sterling Bank
    • Nigeria
    • Banking
    • 700 & Above Employee
    • Head of Operations
      • Oct 2011 - Feb 2013

       Implemented process improvements that resulted in a 25% reduction in average transaction processing time.  Reduced operational risk incidents by 25% through the implementation of robust control measures and staff training programs.  Improved customer satisfaction by implementing customer-centric initiatives  Achieved a 98% customer issue resolution rate, ensuring timely and effective resolution of customer concerns.  Implemented cost management strategies that reduced operational costs by 25% while maintaining service quality. Show less

  • Equitorial Trust Bank Limited.
    • India
    • Banking
    • 1 - 100 Employee
    • Operations Assistant
      • Aug 2008 - Oct 2011

       Assisted the Head of Operations in preparing monthly business reports, resulting in a 20% reduction in reporting errors and ensuring accurate financial reporting for senior management.  Implemented customer service initiatives, resulting in a 25% increase in customer satisfaction.  Identified cost-saving opportunities and implemented strategies that reduced operational expenses by 20%, contributing to improved profitability for the bank.  Ensured compliance with regulatory requirements and implemented effective internal controls, resulting in a 98% pass rate during external audits.  Facilitated cross-functional collaboration and provided training to operations staff, resulting in improved teamwork, enhanced skills, and increased productivity by 15%. Show less

Education

  • Nexford University
    Master of Business Administration - MBA, Artificial Intelligence
    2023 -
  • Youth Enterprise With Innovation in Nigeria (YouWiN) Connect
    Business and Entrepreneurship Development
    2018 - 2018
  • South-South Entrepreneurship Development Centre
    Entrepreneurial Development
    2017 - 2017
  • University of Calabar
    Bachelor's degree, Animal Sciences
    2001 - 2006

Community

You need to have a working account to view this content. Click here to join now