Marketing Representative

• Aug 2023 - Present

Retail Sales Consultant

• Oct 2021 - Present

- Working on the sales floor to ensure that the selection of clothing in the store is always folded and stocked for easy access to shoppers - Serving customers by helping them select specific products, finding the sizes they require, and fulfilling their needs and wants overall - Driving sales through suggestive selling and sharing product knowledge - Cashing out customers, as well as handling returns and exchanges - Processing online orders made from the store when items are out of stock Show less

E-Commerce Advisor

• May 2023 - Aug 2023

- Strategizing, executing, and facilitating targeted outreach and partnership development initiatives with the chamber, institutions, and delivery partners to enhance digital presence - Responding to questions related to digital adoption and the CDAP program offered by the OCC - Supporting businesses with applications, tracking outcomes, and creating reports - Strategizing, executing, and facilitating targeted outreach and partnership development initiatives with the chamber, institutions, and delivery partners to enhance digital presence - Responding to questions related to digital adoption and the CDAP program offered by the OCC - Supporting businesses with applications, tracking outcomes, and creating reports

Server

• May 2023 - Aug 2023

- Demonstrating exceptional customer service skills by providing attentive and friendly service - Effectively multitasking in a fast-paced environment, efficiently managing multiple tables and prioritizing orders to ensure timely delivery of food and beverages - Collaborating with kitchen staff and bartenders to ensure accurate and prompt order fulfillment, maintaining a smooth flow of service and minimizing customer wait times - Maintaining a professional demeanor during high-stress situations, effectively managing challenging customers and diffusing tense situations to uphold a pleasant dining atmosphere Show less

Server

• Sep 2022 - May 2023

- Demonstrating exceptional customer service skills by providing attentive and friendly service - Effectively multitasking in a fast-paced environment, efficiently managing multiple tables and prioritizing orders to ensure timely delivery of food and beverages - Collaborating with kitchen staff and bartenders to ensure accurate and prompt order fulfillment, maintaining a smooth flow of service and minimizing customer wait times - Maintaining a professional demeanor during high-stress situations, effectively managing challenging customers and diffusing tense situations to uphold a pleasant dining atmosphere Show less

Restaurant Associate

• Oct 2021 - Sep 2022

- Welcoming customers, taking multiple orders, and managing the cash register - Preparing food for walk-in guests, orders over the phone, and online deliveries - Working independently with only one other co-worker to manage all aspects of the store’s operation under no supervision during shift hours - Maintaining a clean and safe work environment for other employees - Welcoming customers, taking multiple orders, and managing the cash register - Preparing food for walk-in guests, orders over the phone, and online deliveries - Working independently with only one other co-worker to manage all aspects of the store’s operation under no supervision during shift hours - Maintaining a clean and safe work environment for other employees

Hostess

• Sep 2021 - Sep 2022

- Greeting incoming guests upon arrival and escorting them to the appropriate tables - Monitoring restaurant activity to determine seating and dining flow in the dining room, lounge, and bar area - Taking reservations and takeout orders over the phone and in person - Helping out servers during busy times by greeting tables, taking drink orders and running food from the kitchen to optimize each customers' experience - Responding to guest inquiries and requests in a timely and efficient manner - Upholding a strong sense of teamwork amongst co-workers, as well as the management team, by going above and beyond the hostess duties to help out others and encourage a positive environment for everyone Show less

Crew Trainer

• Jul 2020 - Dec 2021

- Greeting guests and processing payments in a fast paced service environment - Preparing food and drinks while managing mobile orders, delivery services, and the Drive-Thru - Demonstrating standard operational procedures, safety protocols, and customer service techniques to new workers, ensuring compliance with McDonald's policies and guidelines - Greeting guests and processing payments in a fast paced service environment - Preparing food and drinks while managing mobile orders, delivery services, and the Drive-Thru - Demonstrating standard operational procedures, safety protocols, and customer service techniques to new workers, ensuring compliance with McDonald's policies and guidelines