Experience

Farmer Brown Insurance

• United States
• Insurance
• 1 - 100 Employee

• SEO Project Manager

  • May 2023 - Present

• Customer Service Representative

  • Dec 2018 - May 2023

  Managing incoming leads by phone or email for proper service to resolve questions andany concerns.- Analyzing customers information for accurate classification according to their needs- Identifying prospective customers to establish a positive relationship to secure business- Performing a cost-benefit analysis in order to present realistic proposals on insuranceplans based on income and operations.- Executing strategies on potential customers using solid arguments to ensure a successfulprocess of sale- Maintaining and servicing insurance policies during its active term, including certificateissuance, endorsement processing, audit reporting, claims tracking and renewal- Assisting customers with their billing accounts making the process easier for them toavoid any cancellation Show less



JOHN M. BROWN INSURANCE AGENCY INCORPORATED

• United States
• 1 - 100 Employee

• SEO Project Manager

  • Dec 2018 - Mar 2019

  SEO Strategies, Backlinking, Guest Posting. SEO Strategies, Backlinking, Guest Posting.



Red Door Studios - Digital Marketing Agency and Consultancy

• Colombia
• Advertising Services
• 1 - 100 Employee

• Search Engine Optimization Project Manager

  • Jun 2017 - Dec 2018

  - Identifying potential websites that allow the strategy of guest posting be performed without any inconvenience - Outlining topics for article writing and future posting. - Proofreading of articles in order to guarantee they meet all the guidelines before posting - Creating backlinks to be included in the article prior to posting - Submitting articles to the potential websites for posting - Following up on the articles after being posted to check they’re still live and have not been taken down. Show less


Emergia Contact Center
• Spain
• Outsourcing and Offshoring Consulting
• 700 & Above Employee
• Sales Representative

  • Jan 2017 - Feb 2017

FINO Company S.A.S.
• Colombia
• Insurance
• 1 - 100 Employee
• Customer Service Representative

  • Oct 2015 - Jan 2016