Caitlin Congdon, SPHR
Chief Officer of Human Resources and Professional Development at GCFA- Claim this Profile
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Bio
Experience
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General Council on Finance and Administration of The United Methodist Church
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United States
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Religious Institutions
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1 - 100 Employee
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Chief Officer of Human Resources and Professional Development
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Apr 2016 - Present
Greater Nashville Area, TN Oversee all Human Resources functions for the organization, as well as partnering organizations throughout the United States. Reporting to the CEO, direct strategic human resource initiatives for organization structure, talent management, benefits, and compensation. Serve as a key member of the Executive Team charged with leading the Personnel Committee of the Board of Directors. Oversee the management and administration of a robust health and wellness program for active and retired employees.… Show more Oversee all Human Resources functions for the organization, as well as partnering organizations throughout the United States. Reporting to the CEO, direct strategic human resource initiatives for organization structure, talent management, benefits, and compensation. Serve as a key member of the Executive Team charged with leading the Personnel Committee of the Board of Directors. Oversee the management and administration of a robust health and wellness program for active and retired employees. Responsible for compensation, employee relations, training, benefits, board relations, strategic planning, and budget management. • Restructured the organization’s HR department to provide diverse leadership and outstanding customer service to all business units and constituents throughout the U.S. and globally. • Oversee the Diversity and Inclusion strategy development and work with key stakeholders to improve diversity and inclusion within the organization. • Conduct organization assessments across the U.S., which consists of a review and development of policy manuals, I-9 audits, review of all employment practices, including wage and hour assessment to ensure compliance with applicable federal and state laws. • Initiated and instituted process improvements covering wage and hour compliance, employee relations, and performance management, to drive organizational performance. • Designed and implemented a structured recruitment and interview procedure to increase a diverse and qualified applicant pool. • As well as assisting with reorganizations and realignments across the U.S., have also successfully recruited over 15 executive level staff (13 CFOs, 3 CEOs/Executive Directors, and 1 President-Dean of a College). • In addition to GCFA, acting HR Team Lead for three organizations in Washington, D.C., as well as one in Wisconsin and one in Virginia. Show less
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United Methodist Communications
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United States
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Non-profit Organization Management
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100 - 200 Employee
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Director, Communications Training and Development
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May 2014 - Apr 2016
Greater Nashville Area, TN Directed the design, development, implementation, and evaluation of online, face-to-face, and blended training programs for a global audience. Assessed training needs to drive training initiatives and identify suitable training solutions for internal and external customers. Provided oversight and direction for all training efforts to ensure organizational standards. Managed the Learning Management System and communicated frequently with various project collaborators and stakeholders to ensure… Show more Directed the design, development, implementation, and evaluation of online, face-to-face, and blended training programs for a global audience. Assessed training needs to drive training initiatives and identify suitable training solutions for internal and external customers. Provided oversight and direction for all training efforts to ensure organizational standards. Managed the Learning Management System and communicated frequently with various project collaborators and stakeholders to ensure training goals and objectives were met. Conducted needs assessments, analyzed, and measured results of training programs. Led development of the marketing strategy for promoting agency-sponsored training events. Served as an agency liaison with partner organizations for training development and delivery. • Implemented a global training program, with online and face-to-face components, to reach U.S. and global leaders. • Developed a Train-the-Trainer program for Filipino trainers to develop and empower leaders and increase the reach of training workshops in the Philippines. • Coordinated three global trainings on effective communication skills, social media strategies, and marketing and leadership development in the Philippines, Ivory Coast, and Democratic Republic of Congo. Facilitated two three-day workshops in the Philippines, with a total of 300+ participants. • Developed a training program to equip participants with technology skills to effectively communicate to their constituents at a 2016 international UMC conference. • Served as a team lead on an international technology conference that brought global experts, church leaders, and non-profit entrepreneurs together to explore ways information and communications technology can be used for the developing world.
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Manager, Communications Training and Development
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Dec 2012 - May 2014
Greater Nashville Area, TN
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Goodwill Industries of Middle Tennessee, Inc.
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United States
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Non-profit Organization Management
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200 - 300 Employee
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Training and Project Manager
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Jan 2012 - Nov 2012
Greater Nashville Area, TN Managed the employment function and diversity objectives, initiatives, and metrics, including affirmative action plan requirements, investigation of potential discrimination charges, and implementation of diversity strategies. Ensured the affirmative action plan was compliant and positive steps were taken to recruit and develop a workforce which matched the demographics of the communities we served. Responsible for leading and directing Goodwill’s training and development initiatives.… Show more Managed the employment function and diversity objectives, initiatives, and metrics, including affirmative action plan requirements, investigation of potential discrimination charges, and implementation of diversity strategies. Ensured the affirmative action plan was compliant and positive steps were taken to recruit and develop a workforce which matched the demographics of the communities we served. Responsible for leading and directing Goodwill’s training and development initiatives. Developed on-the-job training of processes and procedures and gained exposure to various business areas across the organization, including warehouse, donations, salvage, and retail staff. Led and collaborated with the Retail Department to implement a comprehensive, four-week on-boarding and continuous learning program. Led changes and upgrades related to the human resources systems, including the Human Resources Information System, Applicant Tracking System and Document Management System. • Successfully led 2009 and 2010 requirements of a two-year Office of Federal Contract Compliance Programs conciliation agreement. • Designed, developed, and delivered ongoing training programs for 1700+ Goodwill employees, including Leadership Development, Motivation Techniques, Teambuilding, Train-the-Trainer, Safety Techniques, CPR, First Aid and Blood Borne Pathogens. • Implemented distance learning software to significantly increase training capacity, manage travel costs and maintain the interactive aspect; increased training by 40% and saved $32,000+ annually. • Developed and successfully trained 350+ Goodwill warehouse and retail staff/management on new Timekeeping System. • Project manager during the implementation of a Human Resources Information System, which included an Applicant Tracking System. • Successfully ensured Human Resources compliance with Goodwill’s status as an organization licensed to provide Department of Intellectual and Development Disabilities services.
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Employment and Training Manager
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Apr 2010 - Jul 2012
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Training Manager
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Jan 2005 - Apr 2010
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Human Resources Assistant
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Apr 2004 - Jan 2005
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Education
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Western Kentucky University
BA, MA, Industrial/Organizational Psychology