Terry McCain
Customer Service Representative at Emigrant Bank- Claim this Profile
Contact Information
us****@****om
(386) 825-5501
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Bio
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Experience
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Emigrant Bank
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United States
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Banking
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200 - 300 Employee
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Customer Service Representative
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Sep 2017 - Present
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John Hancock
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United States
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Financial Services
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700 & Above Employee
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Operations Consultant-PHS
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Sep 2016 - Feb 2017
Projects involving company's Voice Messaging databases and their operation. A valued member of the Group Long-Term Care Inflation Team as it related to the VRU and IA website.
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Operations Consultant-Shared Services Workforce Management
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Jan 2015 - Sep 2016
Projects that involved VRU databases and their maintenance, daily Call Center attendance and Vacation scheduling using Verint. Maintaining database that allowed insureds to elect additional inflation coverage.
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Re-Rate Customer Service/Voice Portal administrator
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Jan 2011 - Jan 2015
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Education
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Wayne State University
Bachelor's degree, Graphic Design
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