Mark Wilson
Branch Manager at Principality Building Society- Claim this Profile
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English Native or bilingual proficiency
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Welsh Limited working proficiency
Topline Score
Bio
Ceri Hoult
I worked with Mark for a number of years and he was always incredibly engaging and demonstrated himself not only to be a great sales and account management professional but also a superb mentor and leader to the more junior members of staff, including myself at the time. He is a real team player and is great at bringing a team together.
Paul Atherton
Mark is an extremely skilled Senior Branch Manager. In the time we have worked together he has demonstrated excellence by exceeding business targets through dynamic leadership. He has a strong work ethic which makes him a role model among peers and a pleasure to work with.
Ceri Hoult
I worked with Mark for a number of years and he was always incredibly engaging and demonstrated himself not only to be a great sales and account management professional but also a superb mentor and leader to the more junior members of staff, including myself at the time. He is a real team player and is great at bringing a team together.
Paul Atherton
Mark is an extremely skilled Senior Branch Manager. In the time we have worked together he has demonstrated excellence by exceeding business targets through dynamic leadership. He has a strong work ethic which makes him a role model among peers and a pleasure to work with.
Ceri Hoult
I worked with Mark for a number of years and he was always incredibly engaging and demonstrated himself not only to be a great sales and account management professional but also a superb mentor and leader to the more junior members of staff, including myself at the time. He is a real team player and is great at bringing a team together.
Paul Atherton
Mark is an extremely skilled Senior Branch Manager. In the time we have worked together he has demonstrated excellence by exceeding business targets through dynamic leadership. He has a strong work ethic which makes him a role model among peers and a pleasure to work with.
Ceri Hoult
I worked with Mark for a number of years and he was always incredibly engaging and demonstrated himself not only to be a great sales and account management professional but also a superb mentor and leader to the more junior members of staff, including myself at the time. He is a real team player and is great at bringing a team together.
Paul Atherton
Mark is an extremely skilled Senior Branch Manager. In the time we have worked together he has demonstrated excellence by exceeding business targets through dynamic leadership. He has a strong work ethic which makes him a role model among peers and a pleasure to work with.
Experience
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Principality Building Society
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Financial Services
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700 & Above Employee
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Branch Manager
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May 2011 - Present
- Implementing strategic objectives within bespoke environments. - Management of 2 branches. - Recruitment, coaching and development. - Behavioural performance management. - Customer experience management measured by NPS. - Development of a risk aware culture to optimize excellent standards of oversight to customer, colleague and business. - Adherence to internal and regulatory process and policies. - Training and Competence Manager – Providing support, coaching and feedback to authorised sellers of third party products across the Retail network and their managers. - Support of chosen Charities through event planning and fund raising activities. - Mental Health Advocate and First Aider. Providing support to colleagues through direct contact and through the Mental Health Network. - Providing financial education within schools. - Agency relationship management. Show less
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Welcome Financial Services Ltd
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Financial Services
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1 - 100 Employee
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Branch Manager
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Jan 2003 - Apr 2011
Key Responsibilities: + Oversight of customer accounts within the branch network. + Performance management, coaching and development of account managers in line with business objectives + Manage branch to exceed company cash collection in line with policy and procedures as set out by compliance + Customer Service –Ensuring branch customer service levels are maintained – TCF + Achieving and exceeding sales targets including personal and secured loans, and identifying opportunities to sell insurance products including life insurance, PPI, personal accident insurance, and home care insurance. + Responsible for delivering a diverse range of targets, whilst managing risk, cost effectiveness, and championing a quality culture. Show less
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Sales Representative
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Jun 2001 - Dec 2002
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Education
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1998 - 2001
Staffordshire University
Bachelor of Science (BSc), Applied Ecology -
1991 - 1998
Eirias High School
Community
