Subgerente de Mantenimiento

• Mar 2022 - Present

• Responsable de los procesos administrativos, de planificación y control de gestión de la gerencia, generando información oportuna tanto para toma de decisiones como la coordinación con organismos supervisores. • Gestionar y asegurar el correcto mantenimiento de la flota y la seguridad de los trabajadores de la gerencia, mediante la supervisión de 300 colaboradores en 8 talleres, con una flota de 1.300 buses. • Asegurar el establecimiento y mantenimiento de los procesos, mediante la correcta implementación y mantención de la certificación de calidad (ISO 9001) Show less

Gerente de operaciones

• May 2020 - Mar 2022

Implementación de proyectos de mobiliario para clientes inmobiliarios y particulares Verificar la correcta implementación en cuanto a calidad del producto, plazos y costos asociados, mediante el control de procesos de entrega de proyectos, procesos de control de calidad de material entregado por la fábrica, planificación y control del programa de instalaciones. Responsable de los procesos operativos para despacho, recepción e instalación de muebles. Implementación de proyectos de mobiliario para clientes inmobiliarios y particulares Verificar la correcta implementación en cuanto a calidad del producto, plazos y costos asociados, mediante el control de procesos de entrega de proyectos, procesos de control de calidad de material entregado por la fábrica, planificación y control del programa de instalaciones. Responsable de los procesos operativos para despacho, recepción e instalación de muebles.

Business Consultant

• Nov 2019 - Mar 2020

• Controller for a marketing company. • Study of customer experience with a focus on suppliers (B2B). • Cadaster and collection project in government agencies. • Development of business model improving financial income and profitability for a company that provides services over the Internet. • Study for the implementation of a collection platform through the web and Mobile, for the management line of an important banking services company. • Controller for a marketing company. • Study of customer experience with a focus on suppliers (B2B). • Cadaster and collection project in government agencies. • Development of business model improving financial income and profitability for a company that provides services over the Internet. • Study for the implementation of a collection platform through the web and Mobile, for the management line of an important banking services company.

Management Control Assistant Manager

• Feb 2017 - Oct 2019

• Standardize the processes of legal and operations area, improving accounts receivable and collateral collections. • Lead the customer experience area, generating a direct channel for responding to information requests and complaints, customer service channels, and messaging. • Responsible for the information related to collections for Itaú in the Retail Company, SME, and Personal Banking segments. • Generate incentive campaigns to improve productivity and ensure fulfillment of commercial areas goals. Show less

• Nov 2012 - Feb 2017

Commercial strategy design. Responsible of product design, offerings and services to Banking. Developing and implementing customer service models.

• Aug 2011 - Oct 2012

Segment Manager (1.300.000 clients). Responsible for commercial offer, profitability, selling , Customer service and retention guidelines. Responsible for commercial offer of consumer products across the Bank.

• Mar 2009 - Aug 2011

• Manager of the structure, functions, hiring of personnel and processes for the commercial intelligence area of Banefe recoveries.• Establish collection strategy, ensuring the correct execution and measurement for commercial areas, branches, means of payment, mortgage, personal banking and micro-businesses.

• Feb 2008 - Feb 2009

• Calculations of weighted average rates, sales/stock spread, financial margin, provisions, write-offs and recoveries, risk reports (vintage, roll rates), budgeting, and control of compliance with this. Direct relationship with general management.

• Oct 2007 - Feb 2008

• Monitoring and control of technological projects, ensuring the correct use of resources, and ensuring timely billing of the services provided.

• Aug 2006 - Oct 2007

• Ensure the correct functioning of the support areas, supervising accounting, finance, HR, general services, and TI.

Corporate Management Control Analyst

• Mar 2004 - Jul 2006

• Analysis of balance reports, sales, loan stock, income statements, weighted average rates, spread, risk expenses, and analysis of operational support expenses for Ecuador, Dominican Republic, and Panama. • Generation of financial analysis and studies, and direct relationship with senior management of the holding company, general managers, and management control managers of foreign banks. • Implementation of corporate projects, in conjunction with the IT area. • Analysis of balance reports, sales, loan stock, income statements, weighted average rates, spread, risk expenses, and analysis of operational support expenses for Ecuador, Dominican Republic, and Panama. • Generation of financial analysis and studies, and direct relationship with senior management of the holding company, general managers, and management control managers of foreign banks. • Implementation of corporate projects, in conjunction with the IT area.

Jefe de Proyectos

• Oct 2003 - Feb 2004

Proyecto Sercotec - Litoral de los Poetas en V región. Proyecto Sercotec - Encadenamiento empresarial Municipalidad de Pudahuel. Proyecto Sercotec - Litoral de los Poetas en V región. Proyecto Sercotec - Encadenamiento empresarial Municipalidad de Pudahuel.