Experience

Viva Business Consulting

• Clients Relationship Manager

  • Oct 2015 - Present

  • Establish customer care system following by ISO 9001:2015• Establish Customer Relationship Management system.• Setting up standard form (contract, quotation, invoice,...)• Recruit and training customer care team.• Manage the project and guarantee expected result to customer.• Monitor and resolve customer complaints thoroughly.• Take care customer after sale.• Manage the liabilities, revenue of company.• Follow and control the debt of company.



Truong Doan Co., Ltd.

• Marketing Research Assistant

  • Nov 2012 - Aug 2015

  • Manages projects• Makes plan for each projects (Creates guideline or project instruction about objective, mythology, area achievement, a number of implementations, the schedule for each department, …)• Interviews group, face to face, CLT( testing new products, concept, ideas, …)• Corrects questionnaire and translates to Vietnamese/ English following by customer’s requirements.• Finds and contacts with a target approach to pressure them to give information needs.• Manages… • Manages projects• Makes plan for each projects (Creates guideline or project instruction about objective, mythology, area achievement, a number of implementations, the schedule for each department, …)• Interviews group, face to face, CLT( testing new products, concept, ideas, …)• Corrects questionnaire and translates to Vietnamese/ English following by customer’s requirements.• Finds and contacts with a target approach to pressure them to give information needs.• Manages progress. (Always reports process to customer and handle customer’s requirement).• Exchange information to code to run into data base.• Analyses database.• Writes reports.(base on the data to give recommend and conclusion) Show more Show less



Tan Toan Tien Limit Liability Company

• Administrative Assistant

  • Jan 2012 - Jul 2012

  • Consulting customer via telephone.• Arrange the document follow by system• Input the data's accounting• Supports the accounting department in the management and debt collection.