Heather Crews
Business Analyst at ACF Technologies- Claim this Profile
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Bio
Catherine Z. Smith
Heather was a contracted employee for the Osceola County Clerk’s Office for approximately a year. I had the distinct pleasure of working directly with Heather on our newly acquired court case management system, Benchmark. Heather possesses a comprehensive understanding of court business processes which allowed her to turn business process ideas into programming. Her SQL programming knowledge, Benchmark software knowledge and ability to bridge between end-user and Information Technology was most helpful when creating business processes and during configuration. Due to Heather’s vast Benchmark knowledge, she was heavily relied upon to troubleshoot software related problems. Heather’s ability to easily transition between functions was a great asset to the organization.
Catherine Z. Smith
Heather was a contracted employee for the Osceola County Clerk’s Office for approximately a year. I had the distinct pleasure of working directly with Heather on our newly acquired court case management system, Benchmark. Heather possesses a comprehensive understanding of court business processes which allowed her to turn business process ideas into programming. Her SQL programming knowledge, Benchmark software knowledge and ability to bridge between end-user and Information Technology was most helpful when creating business processes and during configuration. Due to Heather’s vast Benchmark knowledge, she was heavily relied upon to troubleshoot software related problems. Heather’s ability to easily transition between functions was a great asset to the organization.
Catherine Z. Smith
Heather was a contracted employee for the Osceola County Clerk’s Office for approximately a year. I had the distinct pleasure of working directly with Heather on our newly acquired court case management system, Benchmark. Heather possesses a comprehensive understanding of court business processes which allowed her to turn business process ideas into programming. Her SQL programming knowledge, Benchmark software knowledge and ability to bridge between end-user and Information Technology was most helpful when creating business processes and during configuration. Due to Heather’s vast Benchmark knowledge, she was heavily relied upon to troubleshoot software related problems. Heather’s ability to easily transition between functions was a great asset to the organization.
Catherine Z. Smith
Heather was a contracted employee for the Osceola County Clerk’s Office for approximately a year. I had the distinct pleasure of working directly with Heather on our newly acquired court case management system, Benchmark. Heather possesses a comprehensive understanding of court business processes which allowed her to turn business process ideas into programming. Her SQL programming knowledge, Benchmark software knowledge and ability to bridge between end-user and Information Technology was most helpful when creating business processes and during configuration. Due to Heather’s vast Benchmark knowledge, she was heavily relied upon to troubleshoot software related problems. Heather’s ability to easily transition between functions was a great asset to the organization.
Experience
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ACF Technologies
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United States
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IT Services and IT Consulting
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100 - 200 Employee
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Business Analyst
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May 2021 - Present
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Biltmore
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United States
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Hospitality
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500 - 600 Employee
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Systems Analyst II
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Aug 2018 - Jul 2020
Supported and maintained all property management systems, software servers, and interfaces for The Inn and Village Hotel at the Biltmore Estate. Supported and maintained all property management systems, software servers, and interfaces for The Inn and Village Hotel at the Biltmore Estate.
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Vaya Health
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United States
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Hospitals and Health Care
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300 - 400 Employee
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Application Analyst
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Jul 2017 - Aug 2018
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Business Analyst
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Mar 2017 - Jul 2017
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Business Systems Analyst
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Oct 2015 - Mar 2017
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PM/Consultant
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Oct 2014 - Oct 2015
Process Improvement, Implementation, Consultation, Project Management, SQL Development, Business AnalysisProvided Osceola County Clerk of Courts consultation, software configuration, and closure to implementation items for their court case management software. Process Improvement, Implementation, Consultation, Project Management, SQL Development, Business AnalysisProvided Osceola County Clerk of Courts consultation, software configuration, and closure to implementation items for their court case management software.
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Hilton Grand Vacations
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United States
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Hospitality
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700 & Above Employee
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Business Systems Analyst
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Jun 2013 - Oct 2014
SQL Development, Business Analysis, Process ImprovementBusiness Analyst: Designed workflows through Visio for development of new ‘Scripts’. Documented SQL processes.Documented JSON Web Services SQL (Assistance to HGVC’s Senior Business Systems SQL Developer): • Built a SQL process for forecasting call stats and predicting daily lead load.• Built a SQL process for agent maintenance.• Built a new SQL process for auditing DNC and State Calling Restrictions for HGVC’s new contact management system.• Built a SQL process to automate compensation reporting.• Created ETL processes through SSIS for new CMS system, Hilton Select, and LMS data using 2012 SQL Server Data Tools and 2008 SQL Server Business Intelligence Development Studio.• Created data dictionary for new tables within the CMS and Manual systems.• Documented database processes prior to transitioning to new CMS system.• Assist HGVC’s Senior Counsel and Vice President with analyzing data and providing call history for DNC complaints.
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Business Systems Analyst
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Dec 2012 - Feb 2013
Business Analysis, Process Improvement, Software TrainingManaged project for new Golf Logger software for Data Integrity department and software vendor including resolving/reporting software issues, defining enhancement requirements, and tracking vendor deliverables. Trained new software to Golf Channel’s broadcast and productions departments. Business Analysis, Process Improvement, Software TrainingManaged project for new Golf Logger software for Data Integrity department and software vendor including resolving/reporting software issues, defining enhancement requirements, and tracking vendor deliverables. Trained new software to Golf Channel’s broadcast and productions departments.
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Pioneer Technology Group
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United States
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Software Development
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1 - 100 Employee
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Project/Product Manager
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Mar 2007 - Dec 2012
SQL: Involved in analyzing/querying SQL tables and data for incidents to provide resolution, correcting data conversion issues, and software configuration.Database Configuration: Worked as lead on configuring court case management software custom to county requirements for initial phase implementation as well as ongoing modifications throughout the entire implementation process. Business Analyst • Liaison between client and development team by bridging the gap of communication and instrumental in assisting the development team to move software from beta stage to RTM; identified numerous enhancements and integrations needed.• Facilitated internal program meetings with development and executives to track system changes and analysis business requirements.• Gathered and documented use cases/user stories; developed requirement traceability matrices and coordinated user acceptance testing.• Facilitated gap fit workshops (JAD Sessions) for multiple clients within Florida to gather and document requirements and explore potential solutions for their software needs.• Created and developed test cases and plans for testing the business applications and verifying the client requirements were incorporated into the system design. Project Manager• Managed and defined project plans, status meetings, project updates, timeframes, data conversions, database configurations, gap fit workshops, training sessions, project deliverables/milestones, go-live requirements, and release cycles.• Executed structured implementations using various project management methodologies (ex., Agile, Waterfall) to sufficiently analyze and meet user’s requirements, set strong and attainable project goals, meet projected timeframes, deliver solid database and software aligned with user’s data and workflow, etc.
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Education
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University of North Alabama
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