Experience

Flock Safety

• United States
• Public Safety
• 400 - 500 Employee

• Deployment Specialist II

  • Jun 2021 - Present

  Remote -Work with Sales teams to understand each customer's goals with Flock Safety’s solutions -Develop high quality deployment plans that meet product guidelines & best practices and lead to customer satisfaction -Using knowledge of Flock Safety technology, identify outlier situations where an in-person assessment is warranted to ensure a smooth installation



J Carra Inc

• Online Audio and Video Media

• Consultant

  • Mar 2019 - May 2021

  Brooklyn, New York -Implementations/Onboarding consultant -Licensed Real Estate Salesperson (NY) -Equity trading



Transactis, a Mastercard Company

• United States
• Financial Services
• 1 - 100 Employee

• Implementation Specialist

  • Mar 2019 - Jun 2020

  New York, NY, United States *See prior Transactis job description



MVI Systems - My Video Intercom

• United States
• Software Development
• 1 - 100 Employee

• Director of Onboarding

  • Aug 2018 - Mar 2019

  Greater New York City Area Collaborated with the Sales and Marketing teams in order to create a seamless and efficient client onboarding process. - Created policies and procedures for onboarding - Engaged clients to gather valuable data in order to improve processes - Streamlined onboarding process by implementing specific tools for communication



Transactis, a Mastercard Company

• United States
• Financial Services
• 1 - 100 Employee

• Implementation Specialist

  • Mar 2016 - Nov 2017

  Greater New York City Area Responsible for EBPP site set up and support activities required to onboard new billers and distributors on Transactis' platform. - Engaged business partners soliciting feedback for process improvements and driving change - Managed a large portfolio of clients leading complex implementations, breaking/setting new records - Increased adoption through follow-up consultations achieving goal of1MM payments



Oddcast

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Technical Consultant

  • Dec 2015 - Jan 2016

  New York, NY -Contract assignment providing software, browser, and email technical support for current app promotion. -Diagnosing, troubleshooting, and resolving client issues using the app on laptops, tablets, and mobile devices.



Banc of California

• United States
• Banking
• 700 & Above Employee

• AVP, Project Manager

  • Aug 2014 - Nov 2014

  Irvine, CA -Project lead for EVP of Operations. -Led space relocation project. Coordinated furniture, electrical, and other logistical concerns. -Joined Treasury Group in order to assist with Banco Popular migration of over 70,000 accounts into Banc of California's platform. Worked closely with operations to migrate banking, product, and personal account data.



DocLink by Altec

• United States
• Software Development
• 1 - 100 Employee

• Project Manager

  • Dec 2013 - Feb 2014

  Laguna Hills, CA -Coordinated implementation of Doc-Link software, serving as client liaison. -Integrated Doc-Link with client's ERP software. -Responsible for maintaining project schedule, tracking bugs/bug fixes, and fielding implementation related client issues.



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Implementation Associate

  • Apr 2006 - Mar 2013

  New York, NY -Implementation Specialist supporting the NYC/Upstate GNPH(Middle-Market Government Not-for-profit Healthcare Public Sector) business segment. -Managed multiple concurrent complex implementations for a diverse and demanding client base. -Provided project management, technical support, training, and client services.



Hudson Valley Bank now Sterling National Bank

• United States
• Banking
• 1 - 100 Employee

• Investment Management & Trust Assistant

  • Jul 2005 - Mar 2006

  Yonkers, NY -Served as the assistant to the Vice President of Trusts. -Consulted with trust clients, addressing client issues an concerns as related to trust accounts. -Reviewed/processed trust documentation for account opening and maintenance.



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Personal Banker

  • Feb 2005 - Jun 2005

  New York, NY -Personal Banker serving the Union Square branch in Manhattan. -Worked closely with the branch financial advisor in selecting suitable investments. -Acted as a consultant, recommending cash management products for consumers and small business owners.



Citi

• United States
• Financial Services
• 700 & Above Employee

• Registered Sales Assistant

  • Jan 2004 - Jan 2005

  New York, NY -Assistant to the Sales Manager of Investments in the brokerage division. -Consulted with clients regarding financial portfolio. -Placed orders for stocks, bonds, funds, and other investments.



TD

• Canada
• Banking
• 700 & Above Employee

• Registered Client Service Associate

  • Jan 2000 - Aug 2003

  Greater San Diego Area -Client Service Representative in the retirement account division. -Provided client service for retirement accounts. -Placed orders for stocks, bonds, funds, and other financial products. -Handled customer service issues, troubleshooting, and tech support in a high-volume call center environment.