Facilities Consultant - Carload Solutions

• Jun 2022 - Present

Senior Logistics Specialist - Carload Solutions

• Oct 2018 - Jul 2022

In addition to the responsibilities below, I began focusing on identifying and communicating system inefficiencies to management and IT to increase system performance. I am responsible for supporting and contributing to the development and successful implementation of process improvements, new products, services, and strategic initiatives. Additionally, I have been tasked with updating and streamlining Loup Logistics Carload Solutions training program to improve its effectiveness for new hire trainees.

Logistics Specialist Representative - Carload Solutions

• Apr 2018 - Jul 2022

I started my career with Union Pacific in their wholly owned subsidiary, Loup Logistics. I was primarily responsible for serving as the first line of communication for customers and facilitating resolutions of logistics related problems. My main objective was to deliver exceptional customer support by monitoring shipment movements, providing accurate data, and decreasing service failures through root cause investigation and customer education.

Operations Design and Learning Communications Specialist

• May 2015 - Feb 2018

• Develop and implement training materials for new incoming associates including videos, email templates, scripts, assessments, job aids, and knowledge base resources• Track associate training progress and evaluate effectiveness across 8 Global Contact Centers• Investigate escalated guest and loyalty program member concerns related to Hyatt Partners• Produce video for training modules, announcements, and employee engagement activities• Administer surveys to evaluate learning needs and associate happiness• Launch health initiatives involving nutrition, sleep, mind-body, and movement through Wellness Team membership

AV Specialist for Annual IARE Conference

• Sep 2015 - Sep 2017

• Operate audio and visual equipment to capture keynote speakers and break-out sessions• Interview conference speakers and attendees for use in promotional materials• Photograph conference happenings and produce highlight reel for use at evening receptions• Edit raw video footage and upload to IARE content libraryFor additional IARE content examples, please visit https://goo.gl/7HozXd. • Operate audio and visual equipment to capture keynote speakers and break-out sessions• Interview conference speakers and attendees for use in promotional materials• Photograph conference happenings and produce highlight reel for use at evening receptions• Edit raw video footage and upload to IARE content libraryFor additional IARE content examples, please visit https://goo.gl/7HozXd.

Customer Experience Specialist

• Jun 2013 - Mar 2015

• Provide support and build rapport with customers across a wide range of Yahoo! properties: Mail, Sports, Messenger, and Flickr• Assist Yahoo! and Rivals.com Recruiting Network customers with accounts, billing and technical concerns• Communicate with colleagues through a variety of methods to deliver exemplary solutions to customers• Document customer interactions in tickets, projects completed, additions to the knowledge base, and changes made within internal systems • Provide support and build rapport with customers across a wide range of Yahoo! properties: Mail, Sports, Messenger, and Flickr• Assist Yahoo! and Rivals.com Recruiting Network customers with accounts, billing and technical concerns• Communicate with colleagues through a variety of methods to deliver exemplary solutions to customers• Document customer interactions in tickets, projects completed, additions to the knowledge base, and changes made within internal systems

Production Assistant

• May 2013 - Sep 2013

• Operate studio cameras during live television news broadcasts• Direct studio operations during live news broadcasts: cueing talent, adjusting camera positions, and maintain set• Produce news segments in preparation for live broadcasts and obtain satellite footage from the field for final edits • Operate studio cameras during live television news broadcasts• Direct studio operations during live news broadcasts: cueing talent, adjusting camera positions, and maintain set• Produce news segments in preparation for live broadcasts and obtain satellite footage from the field for final edits

Assistant Manager

• Aug 2009 - Jun 2013

• Supervise associates and restaurant operations, and provide a quality experience for guests• Plan and order restaurant inventory weekly, balance labor costs, and execute basic accounting tasks • Supervise associates and restaurant operations, and provide a quality experience for guests• Plan and order restaurant inventory weekly, balance labor costs, and execute basic accounting tasks

Telephone Interviewer

• Aug 2007 - Apr 2008

• Cold-called Nebraskans statewide to gain their participation in over-the-phone research studies • Cold-called Nebraskans statewide to gain their participation in over-the-phone research studies