Experience

Guidance

• United States
• Information Technology & Services
• 1 - 100 Employee

• Senior Technical Project Program Manager

  • Nov 2019 - Present

  Manage scope based on executed contract, ensure delivery of all in scope functionality. Manage stakeholders internally and externally, providing confidence through visibility of project progress and forecasting. Generate status reports to provide insight into milestone projections, budget burn and forecasts, risk logs, priorities, and planned upcoming work to internal and external teams. Lead and manage cross functional teams including creative, development, QA, and marketing. Generate estimates and SOW’s for upsales to support inside sales. Generate requirement documents and technical approaches based on business needs with the support of the technical lead. Facilitate Scrum ceremonies, including grooming, sprint planning, and retrospectives Create custom technical solutions to support the business needs, while maintaining the business objectives in mind to provide recommendations for solutions. Product owner responsibilities, when gathering requirements, user stories and use cases. Implement websites and customizations on various Ecommerce platforms including *Big Commerce *Shopify *Magento *Optimizely/EPIServer *Sitecore *Drupal



Annex Cloud

• United States
• Software Development
• 100 - 200 Employee

• Customer Success Director/TPM

  • Oct 2018 - Nov 2019

  Generate project plans for implementation of loyalty solutions. Maintain project plans to ensure project velocity and forecast completion. Manage scope for implementation projects, to ensure full scope delivery from the implementation team. Proposed loyalty program structure including point generation, tiers, and rewards. Managed offshore resources, and facilitated communication with the client regarding requirements and progress of the implementation. Worked closely with other vendors to implement and ensure successful deployments of loyalty programs. Worked with System integration teams to find the best approach for implementing loyalty programs on various Ecommerce solutions including Magento Shopify Episerver/Optimizely Big Commerce Salesforce Commerce Cloud Generated UAT logs, Risk logs, and communication plans to ensure project success. Implemented project management software and processes to provide visibility to the management team on project progress and health. Helped adopt processes and software to provide project details within salesforce to the sales team, and management team using the salesforce CRM. Generated Quarterly breakdown reports to provide opportunities for upsells and improvement to loyalty programs. Conducted audits of live loyalty programs to measure success, and make recommendations for additional engagement. Coordinated with marketing teams promotions using the loyalty system and supported seasonal promotions and sales using the loyalty program. Made recommendations and supported email campaigns in conjunction with the loyalty software to drive customers and measure performance of the campaigns. Upsold clients on additional offerings and recommended other vendors to further support the loyalty program. Created dashboards and reports for customers to monitor and assess their loyalty programs performance, and areas to improve. User business objectives and goals to drive improvements for loyalty program growth and improvements.



Vision by Granicus

• United States
• Software Development
• 1 - 100 Employee

• Manager of Project Implementation

  • Jul 2016 - Oct 2018

  Coached and mentored project management team.Recruited, Hired, and trained project managers as they joined the project management team.Implemented growth program for project management team to foster team self improvement and improved project manager retentionImplemented software and tools to help provide visibility and reporting for the executive level management, gaining efficiency in reporting and forecasting.Lead and implemented project management software, while supporting and fostering adoption across the organization.Handle client escalations, supporting the support team and project management team with client retention and satisfaction.Supported the sales team with presentations.Managed a team of 10 project managers and a team of content creation contractors.Internal training sessions for the project management team and other team members on communication, Accessibility, and project management best practices.

• Technical Project Manager

  • Sep 2014 - Jul 2016

  Conducted focus groups for some of the largest budget projects at the organization.Maintained a high level of customer satisfaction and quality deployments.Very hands on with scoping and writing requirements of customization when projects are required.Piloted new processes, and tools with the management team, and made recommendations for improvements.Facilitated and lead meetings both on-site and virtually with group of up to 30.Created website wireframes to aid the project direction, using Microsoft VisioPerformed training, and workshops for clients.



LinkUsystems Inc.

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Technical Project Manager

  • 2012 - 2014

  Lead Website implementation projects ranging from templated to fully custom websites. Managed scope and upsold when appropriate during the implementation process. Supported customers through the deployment process, assisting with DNS, and launch preparation activities. Hands on with graphic design and customizations for clients, creating mock ups, and coding customizations when required. Learned and utilized HTML/CSS/Javascript. Created documentation and training materials, along with facilitating a weekly training webinar. Worked with third party vendors to implement integrated solutions for Multiple Listing Service offerings. Concurrently managed up to 40 implementations during the deployment process, successfully deployed websites in 4-6 weeks.