Sean Garner
Architect at DynamicAction- Claim this Profile
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English Native or bilingual proficiency
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Spanish Professional working proficiency
Topline Score
Bio
Chris Matthews
Senior Incident Manager: At SpinVox, as far as I know, this post was created in order to do justice to Sean's contribution to the operation. As well as having an knowledge of the system that rivaled my own, he also demonstrated all the qualities one would need within an Incident Manager. Calm under pressure, able to prioritise multiple tasks in line with process, a good communicator and easily approachable. On top of all this, his skills at developing applications to allow the NOC to massively increase efficiency, and in turn save SpinVox a great deal of money. A man of good humour and intelligence, he should go far in whatever field he chooses to excel.
Chris Matthews
Senior Incident Manager: At SpinVox, as far as I know, this post was created in order to do justice to Sean's contribution to the operation. As well as having an knowledge of the system that rivaled my own, he also demonstrated all the qualities one would need within an Incident Manager. Calm under pressure, able to prioritise multiple tasks in line with process, a good communicator and easily approachable. On top of all this, his skills at developing applications to allow the NOC to massively increase efficiency, and in turn save SpinVox a great deal of money. A man of good humour and intelligence, he should go far in whatever field he chooses to excel.
Chris Matthews
Senior Incident Manager: At SpinVox, as far as I know, this post was created in order to do justice to Sean's contribution to the operation. As well as having an knowledge of the system that rivaled my own, he also demonstrated all the qualities one would need within an Incident Manager. Calm under pressure, able to prioritise multiple tasks in line with process, a good communicator and easily approachable. On top of all this, his skills at developing applications to allow the NOC to massively increase efficiency, and in turn save SpinVox a great deal of money. A man of good humour and intelligence, he should go far in whatever field he chooses to excel.
Chris Matthews
Senior Incident Manager: At SpinVox, as far as I know, this post was created in order to do justice to Sean's contribution to the operation. As well as having an knowledge of the system that rivaled my own, he also demonstrated all the qualities one would need within an Incident Manager. Calm under pressure, able to prioritise multiple tasks in line with process, a good communicator and easily approachable. On top of all this, his skills at developing applications to allow the NOC to massively increase efficiency, and in turn save SpinVox a great deal of money. A man of good humour and intelligence, he should go far in whatever field he chooses to excel.
Experience
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DynamicAction (acquired by EDITED)
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United States
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Retail
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1 - 100 Employee
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Architect
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Mar 2011 - Present
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BBC
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United Kingdom
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Broadcast Media Production and Distribution
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700 & Above Employee
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Infrastructure Team Lead
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Jun 2010 - Mar 2011
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SpinVox
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United Kingdom
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Telecommunications
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1 - 100 Employee
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Senior Incident Manager
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Jun 2008 - Jun 2010
Technical lead for the NOC team. A single point of interaction between development services, providing advice on development proposals and software architecture. Also, to provide technical training to NOC staff on incoming and existing systems. Review and feedback of documentation provided for systems developed internally. Provide DOA cover for the the Head of Service Management Centre. Review and approval of RFCs to the live production systems. Provide absence cover for the Incident Management team.
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NOC Engineer
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Mar 2008 - Jun 2008
Monitor and provide first fix for an always available voice to text conversion service.
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Eckoh
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United Kingdom
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IT Services and IT Consulting
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100 - 200 Employee
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System Administrator
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Nov 2006 - Mar 2008
Monitoring, maintenance and troubleshooting of a large IVR/ASR platform (100+ Windows servers, 60+ Linux servers). React to automated alerts and issues raised by customers seeing through to resolution. Daily tasks include actioning change management requests and housekeeping of IVR/ASR and data platforms. Monitoring, maintenance and troubleshooting of a large IVR/ASR platform (100+ Windows servers, 60+ Linux servers). React to automated alerts and issues raised by customers seeing through to resolution. Daily tasks include actioning change management requests and housekeeping of IVR/ASR and data platforms.
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Technical Support Officer
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Jan 2002 - Sep 2005
Comprehensive dedicated off site desktop support service by providing solutions, guidance and direction in all desktop hardware and software problems and enquiries as well as intermediate dedicated off site server and network support service. Comprehensive dedicated off site desktop support service by providing solutions, guidance and direction in all desktop hardware and software problems and enquiries as well as intermediate dedicated off site server and network support service.
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Education
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1997 - 1999
Truro College
Computer Science
Community
