Betsey Michalopoulos
Principal Customer Success Manager at Showpad- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Maisie Harris
I got to work with Betsey for 2 years. Not only was she an incredibly friendly and approachable person to have as a coworker, she also demonstrated exceptional work ethic, job knowledge, and client management skills. She had a great understanding of how to manage a successful PPC account along with the skills to professionally communicate the process and results with clients.
Julia Reingold
I had the privilege of working with Betsey at Converseon, where she showed me what it meant to be a supervisor and a mentor. With Betsey as my teacher, in a matter of months, I learned more about PPC platforms and campaign optimization than most people learn in years. With her exceptional interpersonal skills and her unique capacity for empathy during demanding times, she showed true leadership by keeping her team focused on the project at hand, while looking to the future for growth opportunities. An iraplaceable addition to any team, Betsey didn't consider her work done until she'd exceeded everyone's expectations-- which she always did.
Maisie Harris
I got to work with Betsey for 2 years. Not only was she an incredibly friendly and approachable person to have as a coworker, she also demonstrated exceptional work ethic, job knowledge, and client management skills. She had a great understanding of how to manage a successful PPC account along with the skills to professionally communicate the process and results with clients.
Julia Reingold
I had the privilege of working with Betsey at Converseon, where she showed me what it meant to be a supervisor and a mentor. With Betsey as my teacher, in a matter of months, I learned more about PPC platforms and campaign optimization than most people learn in years. With her exceptional interpersonal skills and her unique capacity for empathy during demanding times, she showed true leadership by keeping her team focused on the project at hand, while looking to the future for growth opportunities. An iraplaceable addition to any team, Betsey didn't consider her work done until she'd exceeded everyone's expectations-- which she always did.
Maisie Harris
I got to work with Betsey for 2 years. Not only was she an incredibly friendly and approachable person to have as a coworker, she also demonstrated exceptional work ethic, job knowledge, and client management skills. She had a great understanding of how to manage a successful PPC account along with the skills to professionally communicate the process and results with clients.
Julia Reingold
I had the privilege of working with Betsey at Converseon, where she showed me what it meant to be a supervisor and a mentor. With Betsey as my teacher, in a matter of months, I learned more about PPC platforms and campaign optimization than most people learn in years. With her exceptional interpersonal skills and her unique capacity for empathy during demanding times, she showed true leadership by keeping her team focused on the project at hand, while looking to the future for growth opportunities. An iraplaceable addition to any team, Betsey didn't consider her work done until she'd exceeded everyone's expectations-- which she always did.
Maisie Harris
I got to work with Betsey for 2 years. Not only was she an incredibly friendly and approachable person to have as a coworker, she also demonstrated exceptional work ethic, job knowledge, and client management skills. She had a great understanding of how to manage a successful PPC account along with the skills to professionally communicate the process and results with clients.
Julia Reingold
I had the privilege of working with Betsey at Converseon, where she showed me what it meant to be a supervisor and a mentor. With Betsey as my teacher, in a matter of months, I learned more about PPC platforms and campaign optimization than most people learn in years. With her exceptional interpersonal skills and her unique capacity for empathy during demanding times, she showed true leadership by keeping her team focused on the project at hand, while looking to the future for growth opportunities. An iraplaceable addition to any team, Betsey didn't consider her work done until she'd exceeded everyone's expectations-- which she always did.
Experience
-
Showpad
-
Belgium
-
Software Development
-
300 - 400 Employee
-
Principal Customer Success Manager
-
Dec 2022 - Present
-
-
-
Phenom
-
United States
-
Software Development
-
700 & Above Employee
-
Principal Customer Success Manager
-
Jun 2022 - Oct 2022
-
-
-
Khoros
-
United States
-
Software Development
-
700 & Above Employee
-
Customer Success Director
-
Jun 2014 - May 2022
-
-
-
Converseon
-
United States
-
Technology, Information and Internet
-
1 - 100 Employee
-
Account Manager
-
2012 - Apr 2014
• Managed client relationships, communications and strategy for 12 accounts• Developed and implemented custom framework for measuring digital marketing performance to track progress toward client goals• Oversaw account budgets and monthly spend levels to meet client goals and maximize revenue• Coordinated and managed projects across multiple departments to ensure high quality and timely completion of client deliverables • Oversaw all Search Engine Marketing activities across 6 accounts Show less
-
-
Social Media Management Consultant
-
2011 - 2012
• Produced monthly performance scorecards including web and social analytics, for marketing and communications teams at large brands including Michelin and DeVry.• Monitored online conversations, determined conversation trends, triaged potential brand crises and identified engagement opportunities in real-time across all social media venues, using a blend of monitoring tools including Radian6, for the world’s largest brand (Walmart).
-
-
-
360Partners
-
United States
-
Advertising Services
-
1 - 100 Employee
-
Account Manager
-
2010 - 2011
• Managed client relationships and ensured that campaigns met cost per acquisition goals for 15 SEM and SEO accounts, including account strategy, spend, bidding, and placements• Scheduled and led account build processes, account strategy, spend, bidding and placements• Led three account analysts and trained all new analysts
-
-
SEM Analyst
-
2009 - 2010
• Analyzed daily, weekly, and monthly performance metrics for 12 accounts • Managed monthly client budgets to ensure proper and effective daily spend levels• Created customized tracking processes to fit with clients’ software, databases, and internal performance evaluation tools
-
-
-
-
Director of Finance
-
Aug 2008 - Dec 2009
• Oversaw company budget – performed monthly budget reconciliations to track past and predict future cash flows • Managed payables, receivables, and monthly billing process • Coordinated firm’s participation in annual Intellectual Property Law convention • Assisted in managing attorney dockets • Oversaw company budget – performed monthly budget reconciliations to track past and predict future cash flows • Managed payables, receivables, and monthly billing process • Coordinated firm’s participation in annual Intellectual Property Law convention • Assisted in managing attorney dockets
-
-
Education
-
2003 - 2006
Tulane University - A.B. Freeman School of Business
BSM, Finance -
2006 - 2008
University of Miami
MBA, Marketing and Management
Community
