Project Manager

• Apr 2021 - Present

Senior Project Manager

• May 2020 - Apr 2021

Role: Served as a project manager for the discovery, planning, and implementation of corporate IT project initiatives with a primary focus on the O365 project platforms. Accomplishments: • Establish working relationship with vendor partners, IT teams, and business personnel throughout the organization to facilitate accomplishing the business project goals. • Provide discovery and planning for the modernization of the Vi-Jon, Inc. intranet side while working with newly established development team and aligning with infrastructure standards. • Initial planning and impact risk analysis of end-point Office upgrade and as it aligns with hardware refresh to coordinate multiple projects across the O365 Migration project for 700+ user environment in a 24/7/365 working environment. • Managed SharePoint 2019 and SharePoint Online project for the modernization project. Oversaw the build-out of the environments and governance decisions. • Assisted in planning, managing communication plan, and facilitating the migration with internal infrastructure teams, as well as vendor partner, for our email migration to the Microsoft cloud. • Managed the Microsoft Teams deployment to 700+ users and established a training platform for user base. • Facilitated implementations of SCCM, AD Connect, ShareGate, Azure DevOPs, OneDrive, and Security hardening. • Work to develop project processes, initializing change management practices, and standardizing project communication processes for the project team. Show less

Infrastructure Project Manager

• Jul 2019 - May 2020

Role: Served as a project manager for the discover, planning, and implementation of corporate infrastructure standards and migration to centralized data center for multiple manufacturing facilities and location. Accomplishments: • Establish working relationship and operational processes across multiple portfolio company’s IT teams • Re-establishing vendor relationships in area of project work to build the framework for Roles and Responsibilities as it pertained to the overall program • Completed discovery for multi-site manufacturing facility to identify requirements for modernization and standardization of current infrastructure in preparation for data center migration • Creation of end-point upgrade and hardware refresh and worked with local vendors to implement project • Coordinated with circuit vendors for the discovery and implantation of upgrade primary and secondary circuits. • Worked with vendors and local IT to implement IP migration to corporate standards and pre-requisite to data center migration • Worked with technical partners in the initial stages of Exchange to O365 migration project • Planning and coordination of network upgrades and Silver Peak Show less

Project Manager

• Aug 2018 - Jul 2019

Role: Served as Project Manager for Keystone Technologies for internal and client projects. Accomplishments: • Manage data center migration from co-location to AWS cloud • Implemented project management processes to the project team • Managed project team resources for small and large infrastructure project • Served as project manager and account liaison for one of Keystone Technologies’ clients to deliver Business Intelligence and email migration projects for the client’s merger and acquisitions. Expanded the role to build communication processes for client’s overall program Show less

Operations Project Manager (Consultant)

• Apr 2018 - Aug 2018

Role: Serve as a project manager in a consultant role for infrastructure operations in a SAFe Agile environment while working with technical and business leadership to meet the overall objectives. Accomplishments: • Manage multiple process improvement efforts within the organization • Interaction with Business Development, Security Operations, and Development teams to drive solutions to meet business needs • Iteration planning for active project Role: Serve as a project manager in a consultant role for infrastructure operations in a SAFe Agile environment while working with technical and business leadership to meet the overall objectives. Accomplishments: • Manage multiple process improvement efforts within the organization • Interaction with Business Development, Security Operations, and Development teams to drive solutions to meet business needs • Iteration planning for active project

Technical Project Manager

• Aug 2016 - Apr 2018

Role: Serve as the project manager for multiple technologies and infrastructure platforms throughout the organization. Additional role as a project liaison between multiple project team and technical team to clear challenges. Accomplishments: • Served as project manager on monitoring expansion effort project related to integration efforts of newly acquired environment• Coordinated the efforts and managed a yearly business volume peak, multi-project telephony/call center readiness • Manage challenges and remove roadblocks for build out of new Splunk server environment• Migration of telephony systems prior to decommissioning of a data center and facilitate the services migration to new location.• Worked to integrate new security standards into projects and assisted with organizing security risk analysis for integration projects.• Served as liaison between large data center migration and technical team with a focus on clearing challenges and creating processes for future application and server moves. • Initiated and identified project structure for data center build out and migration project. • Assisted in creation of project processes and team direction. • Requirement gathering and initiation of projects around large integration projects.• Organized project risk and process short falls to improve integration project workflow• Communications to IT steering team managers on project status and challenges to identify process improvements Show less

Project Manager (Mergers & Acquisition) - Consultant

• Oct 2015 - Aug 2016

Role: Serve as the project manager for multiple technologies and infrastructure platforms while building relationships between acquisition technical and business management. Accomplishments: • Manage multiple project and programs for acquisition integration into corporate infrastructure and standards• Managed multiple Active Directory migrations and decommissioning of legacy domain• Managed, from a program level, the construction of new onsite server room with business, general contractor and building owner• Backfill project managers for deployments and picked up critical projects mid-process• Worked to facilitate security teams and business communication for requirements and communication issues. • Communications to IT steering team managers on project status and challenges Show less

North and South America Region Project Manager

• May 2011 - Sep 2015

Role: Manage infrastructure projects while coordinating with multiple management teams throughout North and South America, Global IT from corporate headquarters in France, and local IT teams throughout seven countries to implement global standardization throughout North and South America where related to infrastructure platforms, Active Directory, and IT Operations tools. Accomplishments: • Completed migration project of over 1500 users in three languages and seven countries to global active directory domain, migration to Windows 7, and refresh of user’s desktops. • Coordinated support and support systems with global offices in France to deploy infrastructure monitoring system, support tools, and training of regional IT teams on their use. • Managed multiple projects for conversion of silo infrastructure to standardization throughout North and South America.• Managed the migration of 1500 users from Lotus Domino email platform to Microsoft BPOS for regional users and coordinated rollout with global teams and parent company (Mars Inc) deployment teams. • Implemented and trained local IT teams on the use of SCCM, SCSM, and proprietary Active Directory management tools. • Assisted in the instituting a regional PMO team and worked to develop standards and best practices.• Worked with team to meet new PCI standards ahead of the launch of eCommerce business to business site.• Managed migration of Royal Canin Mexico, Chile, and Puerto Rico office global infrastructure platform (server, domain, and network). • Managed the design, implementation, and deployment of new Royal Canin Brazil Rio de Janeiro distribution and sales center. • Implemented processes and coordinated migration of four distribution centers for Royal Canin Argentina. • Vendor management for all business units for regional systems and hardware. Role required working with companies in each of the region locations to acquire equipment, managed customs, and local regulations. Show less

North and South America Region Datacenter Manager

• Dec 2010 - May 2011

Role: Assisting Regional Infrastructure Manager in the creation of North and South America infrastructure team and implementation of the regional datacenter hub for North and South AmericaAccomplishments: • Initialized search for vendors for location for one of the three global datacenters for new corporate standardization structure. Initiated requirement gathering, coordinated designs with global technical team for standardization of equipment/process, negotiated contract with vendor, and coordinate the effort between three regions. • Creation of regional technical roles requirements and identify vendors for contractor. Interview, offer, and negotiation of contractor terms to meet global acceptable standards for new regional team. • Initiate training for new team with global technical resources and creation of on-board process. • Project Manage USA office expansion and creation of new inbound call center to expand sales platform. Process required business requirements gathering, coordination with management team, complete upgrade of corporate network, and implantation of Cisco phone systems with redundancy, deployment of Cisco UCCX call center platform, and upgraded cabling for site while maintaining the business continuity. Project had short timeline with multiple business divisions engaged. • Worked to increase level of PCI compliance for 60 person call center and ERP systems to meet global and business standards Show less

Infrastructure Manager - USA Headquarters

• Jul 2009 - Dec 2010

Role: Infrastructure Manager over support team and business processesAccomplishments: • Organization and development of support desk for Royal Canin USA office to support over 250 associates both in corporate office and remote. • Development of help desk processes, platforms, and documentation repository for newly created team. • Managed help desk associated and contractors as well as developed job requirements for newly created roles.• Representative of IT to management team for yearly budgeting, capital expenditures, and project planning• Reduced network security issues reported by QualysGuard security scans to bring compliance for PCI• Worked with other country IT teams to coordinate security improvements and train teams on best practices• Coordinated with applications team and managers for the infrastructure requirements for projects. • Vendor management of all USA IT suppliers, consulting firms, and purchasing.• Infrastructure Lead/Project Manager for critical SharePoint 2010 environment creation on a mixed virtual and physical platform to support the USA sales teams with reporting services.• Infrastructure project manager for ESX 3.5 to 4.1 upgrade on HP virtual environment. Show less

Systems Administrator for Royal Canin USA (Consultant)

• Mar 2009 - Jul 2009

Role: Audit, maintain, and manage the server and network environment for the Royal Canin USA main office. Accomplishments: • Reviewed and updated VMWare environment to 4.1 level while managing new controls on the HP SAN environment. • Creation of Disaster Recovery Plan for total site disaster. • Streamlined legacy domain servers and migration of critical servers to virtual environment • Managed HP SAN and servers to provide hardware platform for virtual environment. • Audited and outlined server maintenance schedule, upgraded backup solution, and documented processes • Managed systems platform to support over 100 new associated onboard process. Show less

System Administrator/Infrastructure Project Lead

• Jul 2006 - Jan 2009

Role: Internal Systems Administrator and external Infrastructure Project Lead • Designed and implemented client Infrastructures • Served as Infrastructure project manager for external client requirements • Designed, implemented, and maintained Microsoft 2003 Active Directory • Diagnosed network issues and implemented changes resulting in a 99% uptime during business hours • Deployed, configured and administered SharePoint 2003/2007, VMWare Enterprise, Project Server 2003, McAfee Enterprise Edition, Sonicwall firewall, Backup Exec 10D, IIS 6.0 and other enterprise level software • Negotiated the acquisition of network hardware through Dell partnership • Supported development team and advised on new technologies • Designed, implemented, supported and consulted on client network / desktop • Maintained asset documentation and requirements • Creation of Statement Of Work for sales team for project lifecycle including cost analysis, procurement, and logistics • Project sales for new projects relating to infrastructure design, maintenance and configurations for clients Show less

Project Coordinator at A.G. Edwards (Consultant)

• Mar 2006 - Jul 2006

• Assisted project team in completing Enterprise-wide Windows NT Server migration to 2003 • Coordinated application groups through the testing of applications on new environment • Maintain proper paperwork on build request, testing results, User acceptance, and decommission request • Facilitated multiple group interaction through planning and requirements process • Documentation migration process for each applications move into production environment • Migrations of application to Windows 2003 environment and deployed new applications as needed Show less

IT Specialist for IBM (Consultant)

• Feb 2006 - Mar 2006

• Assisted in migrating 1000 PCs from Windows NT to XP • Managing profiles and application migration • Documentation of process, assets and customer data • Creation of migration processes to improve on existing deployment method • Assisted in migrating 1000 PCs from Windows NT to XP • Managing profiles and application migration • Documentation of process, assets and customer data • Creation of migration processes to improve on existing deployment method

Project Coordinator IT Support at Anheuser-Busch Companies, Inc. (Consultant)

• Mar 2005 - Feb 2006

• Customer support and training of proprietary server/web based applications • Developing test scripts for QA testing of custom applications • Testing of applications and following SOX compliance • Created document and deployment processes • Application deployment and provided training for customer • Provide post installation technical support for custom applications • Troubleshooting critical financial applications for all Theme Parks • Customer support and training of proprietary server/web based applications • Developing test scripts for QA testing of custom applications • Testing of applications and following SOX compliance • Created document and deployment processes • Application deployment and provided training for customer • Provide post installation technical support for custom applications • Troubleshooting critical financial applications for all Theme Parks

IT Specialist for Charter Communications (Consultant)

• Jan 2005 - Mar 2005

• Level 2 Hardware support for corporate offices • System upgrade and software implementation • Call metric and documentation • Process creation and inventory control • Level 2 Hardware support for corporate offices • System upgrade and software implementation • Call metric and documentation • Process creation and inventory control

System Administrator / Customer Support

• Apr 2003 - Feb 2005

• Customer installation, training and support of proprietary software • Design, Development & Maintenance of Corporate website • Hardware & Software installation & support • Documentation / Technical writing of procedures • Assist Marketing Department with graphical promotional material • Maintenance of Industry proprietary software and operating systems • Develop procedure improvement processes • Server Maintenance • Database Support (Betrieve, Access and SQL) • Help Desk Support of Software • Asset Management and Ordering • Office 2000 training Show less

Network Specialist for BJC Health Care (Consultant)

• Nov 2002 - Mar 2003

• Responsible for converting current public IP scheme to Internal IP scopes • Moved converted network ports to VLANs through Cisco switch administration • Documented network configuration after conversion • Troubleshooting of network issues • Planned each sites project outlay • Coordinated with multiple departments and sites • Created training material and trained new staff • Responsible for converting current public IP scheme to Internal IP scopes • Moved converted network ports to VLANs through Cisco switch administration • Documented network configuration after conversion • Troubleshooting of network issues • Planned each sites project outlay • Coordinated with multiple departments and sites • Created training material and trained new staff

Project Manager - Anheuser-Busch Projects

• Oct 2001 - Oct 2002

• Served as Project Manager for national deployment of hardware and software upgrade for over 6000 units to Windows 2000 Pro and compatible software • Managed concurrent upgrades at multiple locations across the country • Developed methodology for deployments, logistic and training • Interviewed and hired consultant staff in multiple locations • Developed contingency plans for known issues • Developed training program (methods, OSHA, and documentation), conducted conference training to multiple locations and implemented company policies • Maintained system for Asset tracking, daily updates, and shipment tracking • Served as a mediator for issues, process change and lessons learned • Maintained and developed travel schedule, deployment goals, and project policies Show less

Project Engineer/Hardware Technician - Anheuser-Busch Deployment (Consultant for Compaq)

• Mar 2001 - Oct 2001

• Hired as a team member to assist in hardware/software upgrades of over 10,000 units • Managed and coordinated teams of 20-30 members for daily roll outs • Assisted in development of procedures, training and methodologies • Documentation through LARS (DOS based) tracking software and parts logistics • Served as Level 3 hardware support for an on site maintenance contract • Responsible for the repair, maintenance and replacement of laptops, desktops and printer on hardware • Hired as a team member to assist in hardware/software upgrades of over 10,000 units • Managed and coordinated teams of 20-30 members for daily roll outs • Assisted in development of procedures, training and methodologies • Documentation through LARS (DOS based) tracking software and parts logistics • Served as Level 3 hardware support for an on site maintenance contract • Responsible for the repair, maintenance and replacement of laptops, desktops and printer on hardware

Event Manager/Marketing Designer

• Jan 1997 - Mar 2001

Owner of Tornado Entertainment • Responsible for client engagement and sales of marketing material for entertainment events. • Coordinator of events while managing multiple vendors, publicity avenues, and musical artist. • Marketing manager for customers relating to entertainment events, promotions, and tours. • Graphic designer for marketing material as well as point of sales material. • Business manager for office and employees. • Vendor management for multiple customers which includes media outlets, service providers, and regulatory organizations • Marketing campaign management. • Service sales internally and for customers. Show less