Experience

Tenex Software Solutions, Inc.

• United States
• Software Development
• 1 - 100 Employee

• Product Support Specialist

  • Jun 2023 - Present



FrankCrum

• United States
• Human Resources
• 200 - 300 Employee

• Jr. Business Analyst

  • Apr 2023 - Jun 2023



Millennial Specialty Insurance

• United States
• Insurance
• 100 - 200 Employee

• Business Analyst

  • Apr 2022 - Apr 2023



Spectrum

• United States
• Telecommunications
• 700 & Above Employee

• Customer Service Lead

  • Aug 2018 - May 2022

  As a customer service lead, it is my job to oversee the day-to-day operations of my team, and the call center as a whole. I do this by: - Assisting our agents with customers that are experiencing issues outside of the agents technical expertise. -Setting goals for performance in ways that comply with companies plans and vision, and communicate them to my direct reports. - Assisting the agents to learn new skillsets and develop their careers within the company. - Monitoring employee… Show more As a customer service lead, it is my job to oversee the day-to-day operations of my team, and the call center as a whole. I do this by: - Assisting our agents with customers that are experiencing issues outside of the agents technical expertise. -Setting goals for performance in ways that comply with companies plans and vision, and communicate them to my direct reports. - Assisting the agents to learn new skillsets and develop their careers within the company. - Monitoring employee productivity and providing constructive feedback and coaching. -Acting as a point of communication between my team and upper management. -Handle escalated customers to ensure final resolutions and rebuild a good relationship between the customer and the company. Show less As a customer service lead, it is my job to oversee the day-to-day operations of my team, and the call center as a whole. I do this by: - Assisting our agents with customers that are experiencing issues outside of the agents technical expertise. -Setting goals for performance in ways that comply with companies plans and vision, and communicate them to my direct reports. - Assisting the agents to learn new skillsets and develop their careers within the company. - Monitoring employee… Show more As a customer service lead, it is my job to oversee the day-to-day operations of my team, and the call center as a whole. I do this by: - Assisting our agents with customers that are experiencing issues outside of the agents technical expertise. -Setting goals for performance in ways that comply with companies plans and vision, and communicate them to my direct reports. - Assisting the agents to learn new skillsets and develop their careers within the company. - Monitoring employee productivity and providing constructive feedback and coaching. -Acting as a point of communication between my team and upper management. -Handle escalated customers to ensure final resolutions and rebuild a good relationship between the customer and the company. Show less



Cappuccino Media

• China
• Advertising Services

• Search Engine Optimization Specialist

  • Oct 2013 - Aug 2018

  As a SEO tech it is my job to access the backend of our clients websites and alter specific information that allows them to be more easily located by internet search engines such as google. As a SEO tech it is my job to access the backend of our clients websites and alter specific information that allows them to be more easily located by internet search engines such as google.



St. Petersburg Concessions

• St Petersburg, Florida, United States

• Team Lead

  • May 2007 - Jul 2014

  At St. Petersburg Concessions, my job was to oversee everything dealing with vending, as well as leading the team in concessions for outdoor events. This included setup, cooking, cleaning, managing as a hands on leader for less experienced workers, providing excellent customer service, and several bookkeeping and managerial tasks such as managing inventory, accounts receivable, and packing up. At St. Petersburg Concessions, my job was to oversee everything dealing with vending, as well as leading the team in concessions for outdoor events. This included setup, cooking, cleaning, managing as a hands on leader for less experienced workers, providing excellent customer service, and several bookkeeping and managerial tasks such as managing inventory, accounts receivable, and packing up.