Emerald Santos

Information and Process Manager at Workforce Tulsa
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Contact Information
us****@****om
(386) 825-5501
Location
Tulsa, Oklahoma, United States, US

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Experience

    • Information and Process Manager
      • Aug 2020 - Present

    • Outreach Coordinator & Local Area Accessibility Representative
      • Feb 2018 - Aug 2020

      Mission Statement: Workforce Tulsa fuels economic development by creating relationships that benefit employers and job seekers by placing talent today, while preparing individuals for the jobs of tomorrow.-Responsible for increasing client awareness & engagement of Workforce Tulsa (WT) services and opportunities through the use of social media platforms, community events, and organized meetings.-Utilized Facebook, LinkedIn, Instagram, & Twitter, to reach over 10,000 people weekly through organic, non-paid, posts since receiving administrator status on 3 of 4 WT pages (Facebook, Instagram, Twitter) since end of May.-Increased number of social media followers on WT pages over 20% through the use of engaging posts, on-site & off-site photos, and live video feeds.-Designated local Area Accessibility Representative as it relates to Assistive Technology and Reasonable Accommodations for individuals with disabilities requesting services offered by WT. -Create Accessible documentation for staff to utilize when requesting accommodations for a client in conjunction to connecting with local Community Based Organizations for assistance in converting documentation to client's primary language.-Sent out weekly E-mail-to-Text blasts to promote upcoming Hiring Events, Workshops, Job Orders, or any other opportunities that could benefit Workforce Tulsa enrolled participants; averaged at least 2 blasts weekly reaching roughly 750 individuals.

    • United States
    • Apparel & Fashion
    • Store Manager
      • Jun 2011 - Nov 2017

      -Produced annual sales volumes of up to $950,000, beat both single day volume and weekly volume records set by previous management, and generated over $120,000 in profits since promoting to location. Averaged -.15% or better shrink result with 95% or better Asset Protection Checklist score every 6 months.-Coached a team of 7-10 employees to drive sales along with meet daily store and personal objectives with the use of product knowledge, V-Logs, Playbooks, and S.M.A.R.T. goal setting. Additional training included coaching conversations with team members as well as role-playing on the sales floor. -Responsible for all aspects of store operations including but not limited to inventory management (i.e. receiving in or transferring out shipment, filing claims on manifest discrepancies, completing weekly regional and corporate test checks on at least 1500 units), recruiting, hiring, interviewing, and staff scheduling (Red Prairie software/People Soft), visual merchandising (i.e. floor and wall set ups, window displays), store reports, and daily job duties to maintain store excellence.

    • Store Manager
      • Dec 2008 - May 2011

      -Responsible for recruiting, hiring, and training employees in loss prevention awareness along with maximizing sales through the use of L.D.A's and Gamestarter Training Books. -Reviewed time sheets to ensure accuracy (SAP Time & Attendance), processed incoming and outgoing inventory, maintained displays to showcase product, organized and filed paperwork.-Consistently maintained low shrink and high Asset Protection Checklist results, high customer loyalty capture rate (VIP sign up), and hours management annually.

Education

  • Baylor University
    -
  • Tulsa Community College
    -

Community

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