Supervisor, Application Support at Kansas City Police Department

• Oct 2021 - Present

Local Systems Administrator II

• Feb 2012 - Oct 2021

Maintained and monitored database systems and reporting functions Ensured server and computer integrity and performance Provided end user support and training for all hardware and software Created backup and Disaster Recovery specific solutions for Crime Lab Responsible for all Tier I-III level support Provided training and support for LAN/WAN/MAN network and application systems Coordinated resources, schedules and communications for new projects Maintained positive vendor relationships Established and maintained end user support priority matrix Show less

Consultant

• Jul 2006 - Jul 2016

I worked with non-profit and small businesses by providing affordable Information Technology (IT) support and care such as: hardware and software desktop assistance, network and database consultation and creating ad-hoc, or on-demand reporting solutions. I provide budget friendly IT assistance in nearly all aspects of technology as well as provide IT training . I worked with non-profit and small businesses by providing affordable Information Technology (IT) support and care such as: hardware and software desktop assistance, network and database consultation and creating ad-hoc, or on-demand reporting solutions. I provide budget friendly IT assistance in nearly all aspects of technology as well as provide IT training .

IT Director

• Sep 2007 - Feb 2012

Monitored and queried SQL DB's Created and maintained ad hoc reports as requested Created, automated and maintained hourly, daily, weekly, monthly statistical reports Analyzed data and reported against KPI's, historical trends and scorecards. Managed Report Request Process from submittal through completion Created and maintained reports for annual Y of the USA requirements Lead for IT-related projects Provided full range of technology support Implementation of PCI DSS compliance Implementation of Google Apps Implementation of various network security measures. Processed bi-monthly draft with 1.5 million monthly deposits Lead for Desktop Support team Show less

Tech Support Analyst

• Aug 2006 - Sep 2007

Provided tier 1 technical support in problem solving and information gathering. Utilized extensive knowledge and researching ability to resolve technical issues and maintain a high first-call resolution percentage. Project Lead for Technology Support Center application upgrade. Multi-tasked in a fast-paced environment, while exceeding in quality of work and expectations. Served as reference for training and questions for new information center analysts. Provided tier 1 technical support in problem solving and information gathering. Utilized extensive knowledge and researching ability to resolve technical issues and maintain a high first-call resolution percentage. Project Lead for Technology Support Center application upgrade. Multi-tasked in a fast-paced environment, while exceeding in quality of work and expectations. Served as reference for training and questions for new information center analysts.

Technology Instructor

• Aug 2001 - Aug 2006

Certified Cisco Network Academy Instructor HP IT Essentials I: PC Hardware and Software (CompTIA A+ driven) HP IT Essentials II: Network Operating Systems (CompTIA Network+ driven) CCNA I: Networking Basics CCNA II: Routers and Routing Basics CCNA III: Switching Basics and Intermediate Routing CCNA IV: Wan Technologies Local IT Technician Maintained PC’s and peripherals Software installs, upgrades and maintenance Network troubleshooting Research/Install/Maintain networked security devices Instituted and managed schools first student/staff ID badge system. Show less