David Murphy

Marketing Automation Executive at Ding.com
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Contact Information
us****@****om
(386) 825-5501
Location
Ireland, IE
Languages
  • English -
  • French -
Skills

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Credentials

  • Lean Six Sigma Yellow Belt
    -

Experience

  • Ding
    • Ireland
    • Telecommunications
    • 200 - 300 Employee
    • Marketing Automation Executive
      • Jan 2022 - Present

      This role is considered an internal support role for the Marketing Team. This allows us to use Marketing Technologies to scale up operations and maintain spend through data-driven solutions. Specifically, this role works very closely with Google Ads via: Campaign Management Account Maintenance Bidding Strategy optimisation Ding specific and Operator driven Promotions

    • Data Analyst
      • Mar 2020 - Feb 2022

      • Management of day-to-day fraud operations• Provide weekly / monthly / ad hoc fraud reporting and analysis• Develop performance trends to impact fraud strategy • Analise, interrogate and develop insights from large datasets of customer behaviour and transaction history• Monitor and report on current fraud trends and act accordingly to stamp out abuse• Support the development of product and push a user first mindset• Identify and deploy automated improvement opportunities

    • Senior Fraud Executive
      • Nov 2017 - Mar 2020

      • Monitoring and reviewing high volumes of online transactions in real time • identify fraudulent activities at all levels (from individual accounts to country-wide patterns) • Presenting Feedback on finished and emerging Fraud Patterns • Dispute and Represent Chargeback cases • Supporting Quality Checks • Managing Escalations Queues • Fraud Rule management• Reporting on emerging trends• Maintain accountability and confidentiality for the company internal information and our customers/accounts information• Cross-team collaboration to ensure the best customer experience possible• Ensuring all weekly, monthly, and annual targets are met Show less

  • Paddy Power
    • Ireland
    • Entertainment Providers
    • 700 & Above Employee
    • Customer Accounts
      • Jan 2017 - Nov 2017

      • Rapid Response to live incoming communications from customers, shops and clients services • High Volume customer communication multitasking: o calls o live betting o chats [3 at once] o emails • Provide technical support and Account Verification [KYC] • Feedback recurring customer issues to TL and Development Teams • Contribute to the ongoing development and improvement of the Betfair customer experience • Rapid Response to live incoming communications from customers, shops and clients services • High Volume customer communication multitasking: o calls o live betting o chats [3 at once] o emails • Provide technical support and Account Verification [KYC] • Feedback recurring customer issues to TL and Development Teams • Contribute to the ongoing development and improvement of the Betfair customer experience

  • Bristol Myers Squibb
    • United States
    • Pharmaceutical Manufacturing
    • 700 & Above Employee
    • Intern
      • Feb 2015 - Sep 2015

      As part of my university degree, I was given the opportunity to go on a 7 month work placement with BMS. In this role I was given an array of tasks in varying areas. Building and developing a SharePoint tool capable of tracking Improvement Ideas within External Manufacturing was the first major task I completed in my time at BMS. This tool now acts as a central repository to monitor the progress of improvement ideas within the organization. One of my main roles at BMS was supporting the Data Manager. This involved capturing and recording the monthly performance metrics for the company using tools such as SAP, Trackwise and Excel. I also developed user user manuals on how to capture these metrics, for the purpose of teaching other employees. I worked closely Director of Project Management to gather requirements and data for a new PMO SharePoint site that I was to develop. With the assistance of the IT Analyst/SharePoint Manager, I designed and implemented a new SharePoint site for the PMO department that provides users with a more intuitive experience when accessing PMO content. As part of the internship I worked closely with the Director of Business Development who gave me the chance to become a Certified Lean Six Sigma Yellow Belt. Achieving this certification required that I complete two Improvement Projects. The first was the redevelopment of the OpEx SharePoint page, and the second was a SharePoint tool for the Leadership Team that would allow them to track and escalate issues accordingly. Show less

  • The Curragh Racecourse
    • Ireland
    • Spectator Sports
    • 1 - 100 Employee
    • Race Day Staff
      • 2008 - 2015

      I worked as “Race Day” Staff in the following areas: Turnstile operator Members’ Bar Parade Ring Gate Turf Club Rooms Selling race-cards to the public. I worked as “Race Day” Staff in the following areas: Turnstile operator Members’ Bar Parade Ring Gate Turf Club Rooms Selling race-cards to the public.

Education

  • Dublin City University
    Bachelor of Science (BSc), Enterprise Computing
    2010 - 2016
  • Kilkenny College
    2004 - 2010

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