Experience

Audet Magna

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• Senior Consultant

  • Sep 2023 - Present

  Dublin, County Dublin, Ireland



Touchcast

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Solutions Consultant (Sales Engineer)

  • Apr 2023 - Sep 2023

  Dublin City, County Dublin, Ireland



DocuSign

• United States
• Software Development
• 700 & Above Employee

• Pre-Sales Senior Solutions Architect

  • Mar 2020 - Apr 2023

  Dublin, Ireland - Supporting DocuSign EMEA Enterprise and Commercial Solution Consultants with high value deals - Providing knowledge expertise in relation to API Integration, Solution Design and Platform suitability - Creation and maintenance of Product Demo environments and SC Sharpening programs. - Running Platform POV’s for larger Enterprise opportunities

• Senior Solutions Consultant

  • Sep 2019 - Feb 2020

  Dublin, Ireland In my role at DocuSign I work across all Industry Verticals from Fin-Serv, Technology, Insurance, Telecoms, Pharmaceutical, Lettings etc, for the EMEA region. My role as a Solutions consultant spans the full length of the sales cycle, covering internal strategy planning, initial functional and technical discovery, industry specific value selling and technical solution proposals, solution presentations via WebEx and OnSite workshops. I am also involved in implementing and setting… Show more In my role at DocuSign I work across all Industry Verticals from Fin-Serv, Technology, Insurance, Telecoms, Pharmaceutical, Lettings etc, for the EMEA region. My role as a Solutions consultant spans the full length of the sales cycle, covering internal strategy planning, initial functional and technical discovery, industry specific value selling and technical solution proposals, solution presentations via WebEx and OnSite workshops. I am also involved in implementing and setting expectations for Client POCs. In addition to being a key member of the Sales Team, I have also successfully built out an Account Executive 9 week training course that has been championed within the EMEA office and is currently being rolled out across all Commercial AE teams to further product knowledge within our Sales Teams. I have taken ownership of, and continue to build out and manage team demo environments of DocuSign, SpringCM, Nintex DocGen, Salesforce, MicroSoft 365 including Microsoft Dynamics and MS Flow.

• Pre-Sales Solutions Consultant

  • Jan 2018 - Aug 2019

  Dublin, Ireland In my role at DocuSign I work across all Industry Verticals from Fin-Serv, Technology, Insurance, Telecoms, Pharmaceutical, Lettings etc, for the EMEA region. My role as a Solutions consultant spans the full length of the sales cycle, covering internal strategy planning, initial functional and technical discovery, industry specific value selling and technical solution proposals, solution presentations via WebEx and OnSite workshops. I am also involved in implementing and setting… Show more In my role at DocuSign I work across all Industry Verticals from Fin-Serv, Technology, Insurance, Telecoms, Pharmaceutical, Lettings etc, for the EMEA region. My role as a Solutions consultant spans the full length of the sales cycle, covering internal strategy planning, initial functional and technical discovery, industry specific value selling and technical solution proposals, solution presentations via WebEx and OnSite workshops. I am also involved in implementing and setting expectations for Client POCs. In addition to being a key member of the Sales Team, I have also successfully built out an Account Executive 9 week training course that has been championed within the EMEA office and is currently being rolled out across all Commercial AE teams to further product knowledge within our Sales Teams. I have taken ownership of, and continue to build out and manage team demo environments of DocuSign, SpringCM, Salesforce, MicroSoft 365 including Microsoft Dynamics and MS Flow.



Jinny Software (An Enghouse Networks Company)

• Ireland
• Telecommunications
• 1 - 100 Employee

• Enterprise Technical Sales Engineer (Private Cloud Software)

  • Jan 2015 - Jan 2018

  Dublin, Ireland; Prague, Czech Republic Jinny product expert working with the account management team in the Europe to advance sales & company presence in the region. -Overall responsibility for Request for Proposal (RFP) tender responses in the region -Crafting of technical solutions for Jinny product deployments into customer core networks. Involves expert knowledge of mobile network integrations and internal knowledge of the Jinny product set -Designing & delivering technical & product presentations, live… Show more Jinny product expert working with the account management team in the Europe to advance sales & company presence in the region. -Overall responsibility for Request for Proposal (RFP) tender responses in the region -Crafting of technical solutions for Jinny product deployments into customer core networks. Involves expert knowledge of mobile network integrations and internal knowledge of the Jinny product set -Designing & delivering technical & product presentations, live demonstrations, integration plans, migration plans, roadmaps, solution overviews, business cases etc -Managed post-sale internal handovers to operations teams (i.e. authored scope of work (SOW) , custom software functional specs, resource assignments)

• Operations Engineer (Private Cloud Software)

  • Oct 2013 - Mar 2015

  Ireland, Hungary, Mexico, Tanzania, Czech Rep. Deployment/Maintenance of all types of VAS platforms - On-site hardware and software installation, configuration and integration, system commissioning - Traffic analysis (KPI) and platform upgrades - Change Request handling – analysis of customers requirements, solution design and implementation - Preparing Technical Documentation - In depth working knowledge of mobile technologies such as SS7, SIGTRAN, SMS, Message Routers, WAP, MMS, SMPP, MNP - Configuring OS… Show more Deployment/Maintenance of all types of VAS platforms - On-site hardware and software installation, configuration and integration, system commissioning - Traffic analysis (KPI) and platform upgrades - Change Request handling – analysis of customers requirements, solution design and implementation - Preparing Technical Documentation - In depth working knowledge of mobile technologies such as SS7, SIGTRAN, SMS, Message Routers, WAP, MMS, SMPP, MNP - Configuring OS Virtualisation using KVM / VMWare

• Operations & Support Engineer (Telecoms)

  • Jul 2012 - Oct 2013

  Ireland, Brazil, U.S, Serbia, Hungary On-Site Operations: - Integration of Jinny Systems with existing Operator systems. - Roll-out of new systems across the network - Upgrading of existing systems Customer Service: - Handling customer support requests from initiation through to closure - Troubleshooting problems, answering customer queries, handling configuration requests and installing software updates - Logging and tracking support requests using the Helpdesk CSR logging tool - Writing technical… Show more On-Site Operations: - Integration of Jinny Systems with existing Operator systems. - Roll-out of new systems across the network - Upgrading of existing systems Customer Service: - Handling customer support requests from initiation through to closure - Troubleshooting problems, answering customer queries, handling configuration requests and installing software updates - Logging and tracking support requests using the Helpdesk CSR logging tool - Writing technical reports and customer facing procedure documents (MOPs) - Escalating complex technical issues to product specialists either locally or in other Regional / Support Centres - 24-hr on-call Emergency Support - Working in South America, USA and Europe Pre-Installation Staging: - System Build (Staging) - Linux networking and admin experience - Working knowledge on HP and Sun using Red Hat 3,5 and 6 enterprise editions. - Projects implementation on customer site (Hardware installation, Product integration and testing) - RHEL, Virtualization, MySQL, Heartbeat, NTP, Sendmail, SNMP and DRBD essentials



Pacemetrics (Data Management - Banking)

• Technical Consultant

  • Aug 2010 - Jul 2012

  Ireland I have two years experience working in the Software Consulting Industry and I have worked on the product requirements analysis and discovery, solution design, product development and roadmap design, quality assurance and production support phases of IT projects.



SVP University College Dublin

• Public Relations Officer

  • Sep 2008 - Jun 2010

  Ireland I volunteered as a Public Relations Officer and Graphic designer for two years. During this time period I was in charge of all print and web media for the society.



Technical Energy Solutions Ltd.

• Service Engineer

  • May 2009 - Sep 2009

  South East Ireland Installed and Maintained Woodchip boilers



Technical Energy Solutions Ltd.

• Service Engineer

  • May 2008 - Sep 2008

  South East Ireland Installed and Maintained Woodchip Boilers