Experience

CentralNic PLC

• United Kingdom
• Internet Publishing
• 100 - 200 Employee

• Reseller Customer Success Manager - North America

  • Jan 2021 - Present



HEXONET

• Germany
• Technology, Information and Internet
• 1 - 100 Employee

• Support Analyst

  • Sep 2015 - Jan 2021



DOSarrest Internet Security Powered by Link11

• Canada
• Technology, Information and Internet
• 1 - 100 Employee

• Security Analyst

  • Jul 2015 - Aug 2015

  A global provider of fully managed DDoS Protection services, DOSarrest protects websites from attacks as they happen, with round the clock analysts keeping track of data-flows and customizing filters as necessary to provide the best possible service to clients and their customers. A global provider of fully managed DDoS Protection services, DOSarrest protects websites from attacks as they happen, with round the clock analysts keeping track of data-flows and customizing filters as necessary to provide the best possible service to clients and their customers.



University of the Fraser Valley

• Canada
• Higher Education
• 700 & Above Employee

• Lab Monitor

  • Sep 2011 - Apr 2015

  Lab Monitor for:CIS 192 - Introduction to NetworkingCIS 292 - Wide Area NetworkingCIS 394 - High Availability Networks

• Web Designer

  • May 2013 - Aug 2013

  Responsible for content maintenance, authoring, editing, and archiving.Reviewed all current webpage and redesigned as necessary.Implemented a consistent design scheme across the department.



Walmart

• United States
• Retail
• 700 & Above Employee

• Customer Service Specialist

  • Oct 2013 - Aug 2014

  Stocking the floor, Cleaning front and back room, Organizing new stock in their designated locations Stocking the floor, Cleaning front and back room, Organizing new stock in their designated locations



Correctional Service Canada │ Service correctionnel Canada

• Canada
• Public Safety
• 700 & Above Employee

• IT Specialist

  • May 2012 - Apr 2013

  Worked on-site in a secure institution, setting up accounts, hardware, and maintaining systems. Also serviced a fleet of encrypted laptops for mobile personnel as well as secure corporate phones. Worked on-site in a secure institution, setting up accounts, hardware, and maintaining systems. Also serviced a fleet of encrypted laptops for mobile personnel as well as secure corporate phones.



Stream Global Services

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Customer Service Representative

  • May 2010 - Nov 2011

  Respond to customer contact and provide information and assistance as much as possible. Respond to customer contact and provide information and assistance as much as possible.